xbox 360

georgina_fenwick

I have already bought a replacement, just got an arcade version and put the hard drive on that. (£115 from Makro, with a free game included)

I'm hoping to find somewhere cheaper locally to get it repaired, and it will then do as a spare.

I had to get the replacement, as my son would have a heart attack if he had to go a couple of weeks with no xbox, and he's not getting mine!

Thanks.

4743hudsonj

georgina_fenwick wrote: »

I have already bought a replacement, just got an arcade version and put the hard drive on that. (£115 from Makro, with a free game included)

I'm hoping to find somewhere cheaper locally to get it repaired, and it will then do as a spare.

I had to get the replacement, as my son would have a heart attack if he had to go a couple of weeks with no xbox, and he's not getting mine!

Thanks.

lol interesting course of action

anyways read my other post and go the soga route as you will get a repair put of it one way or another

although it may cost you an engineers report and your time

wishface

why would someone have to pay for a report?

Littlemiss27

wishface wrote: »

why would someone have to pay for a report?

Once a product is over 6months old the onus is on the customer to prove the item is inheritently faulty and that that product should be expected to last longer than they have had it for.

So if the customer is going to make a claim under the SOGA after 6months they would pay for an engineers report and if the engineer finds in their favour they can then take action against the retailer. I think they can claim back the cost of the report also.

wishface

wow, the law really hates the consumer in this country!

substandard

wishface wrote: »

wow, the law really hates the consumer in this country!

A quick browse of this forum will show that the UK has some of the best consumer protection in the world. In the example you gave, the law would expect you to get a repair or refund if you have proof that the item wasn’t damaged by misuse. You seem to be tripping over the fact that the retailer can contact MS for repair rather than replace, but either way the consumer is in the same position (s)he was before the xBox broke. If the law said the retailer HAD to replace then the balance would be too far in favour of the consumer. If you disagree with that, I can assure you you’re in the minority.

wishface

substandard wrote: »

A quick browse of this forum will show that the UK has some of the best consumer protection in the world. In the example you gave, the law would expect you to get a repair or refund if you have proof that the item wasn’t damaged by misuse. You seem to be tripping over the fact that the retailer can contact MS for repair rather than replace, but either way the consumer is in the same position (s)he was before the xBox broke. If the law said the retailer HAD to replace then the balance would be too far in favour of the consumer. If you disagree with that, I can assure you you’re in the minority.

Doesn't say much for the rest of the world. It's perfectly obvious that, if the consumer has the burden of proof after 6 months (which is nothing), that consumer can't possibly prove he didn't damage said product. Expecting people to fork out for a private engineer to come round and prepare an acceptable report is wholly ridiculous to the notion of customer support.
I'm not tripping over anything. I understand that, if that is indeed the legal position, the seller can simply ring up MS and get them to pick up the console and repair it. But that is, imo, lazy and irresponsible. That the law supports retailers abrogating their responsibilities thus is just plain sad. How it can be considered fair for the seller to have no responsibility toward the consumer thus is beyond me. Not surprising though.

substandard

wishface wrote: »

I understand that, if that is indeed the legal position, the seller can simply ring up MS and get them to pick up the console and repair it. But that is, imo, lazy and irresponsible.

So what's the alternative? Presumably you'd rather MS repaired your broken Xbox than the retailer? In which case, the best care you can get is for the retailer to arrange for MS to repair the Xbox.

I'm sure in most cases an independent engineer's report would be able to tell the difference between an Xbox that's just blown and one that's been dropped or bashed or anything else. In which case, the law then allows for the cost of repair to be paid by the retailer. Again, the law is on the consumer's side here.

wishface

substandard wrote: »

So what's the alternative? Presumably you'd rather MS repaired your broken Xbox than the retailer? In which case, the best care you can get is for the retailer to arrange for MS to repair the Xbox.

I'm sure in most cases an independent engineer's report would be able to tell the difference between an Xbox that's just blown and one that's been dropped or bashed or anything else. In which case, the law then allows for the cost of repair to be paid by the retailer. Again, the law is on the consumer's side here.

there is no alternative, obviously. I'm not entirely sure what you are asking.
What i'd rather happen is that the retailer replace the console, for expediency's sake, then send the returned console to MS themselves. Let the retailer deal with all that and give the customer proper satisfaction.

According to consumer direct the customer is entitled to ask for a repair, refund or a replacement and is equally entitled to whichever he chooses. If the retailer disputes what was requested then the consumer can accept what they offer instead (ie being fobbed off with nothing but them ringing microsoft for the consumer, which no matter how you slice it, isn't the retailer repairing anything at all), then you can take them to court. Of course in reality that's not going to happen anymore than people are going to fork out (if they have the money at all, i doubt it's cheap) for an engineer.
So the law isn't on the side of the consumer; it's clearly in the retailer's favour. If the retailer decides to be an !!!!, the consumer can certainly sue them, but in practical terms that's expensive (maybe prohibitively slow) and will probably take longer than it would for the consumer to just ring MS themselves and get it repaired and returned directly. The retailer has gotten away with flogging faulty goods.

There is no concrete system in place and at worst everything is up to some judge who may well decide you get zip.

substandard

wishface wrote: »

What i'd rather happen is that the retailer replace the console, for expediency's sake, then send the returned console to MS themselves. Let the retailer deal with all that and give the customer proper satisfaction.

But what happens when the consumer has broken his Xbox? Why should the retailer (or MS for that matter) be out of a brand new console in this instance?

If that was the law, then retailers would, rightly, be complaining that their business is being unfairly hit - what's more, their tax contributions would fall and their prices would rise, hitting everyone else.

Last you'll hear about this from me. Good luck with your fictional Xboxes!