xbox 360

4743hudsonj

wishface wrote: »

they aren't repairing anything if they simply ring MS and get them to interact with the customer. surely that's a massive evasion of any responsibility the seller has.

Especially as the seller can ring MS themselves at no cost.


can't say i'm surprised though.

What if MS won't fix it for free - as in some cases they refuse to (they only seem to address a couple of known faults)?

they send it to ms because they have addmitted what a peice of absolute s*** they make and have taken responsibility for the faultyness over potentially every xbox made

so they have requested any retailers send it to them for repair as the retailers wernt exactly happy to carry out lots of very costly repairs for ms's c**k up

its what most retailers do as i said you take it to them and they pay the manufacturer to take out the repair

in this case ms have wavered the charge because its their fault and no retailer in their right mind would sell the console with all these faults needing repair at their cost

ms wont refuse the repair as long as you have a valid warranty

and if for some one in a million reason that they do refuse then you just go back to the retailer and tell them to do it

so stop going on about what ifs and get it repaired

4743hudsonj

wishface wrote: »

I want people to say the truth. As always.

you are confusing not liking what i''m hearing with not liking the fact. It seems entirely wrong to me that a seller can palm someone off to Microsoft when they are responsible for the items they sell.

And if thats true, again, what does the seller do if MS refuse to repair the console for free? It can't be right that the seller, thus, has no responsibility and the consumer is compelled to spend more to get the product he wanted in the condition it should have been sold in.

im sorry but YOU are confusing what the retailer is doing as them palming you off when they are actually just doing what they should do and it has no affect on you so why should it matter

wishface

4743hudsonj wrote: »

im sorry but YOU are confusing what the retailer is doing as them palming you off when they are actually just doing what they should do and it has no affect on you so why should it matter

Of course it's palming off the customer. They are responsible for the console yet they pass the responsibility of resolving a faulty product to someone else. The consumer didn't buy from Microsoft, they bought it from the retailer. This may be the law, but it doesn't make it right.

And again, what are the sellers rights if Microsoft will not effect a repair free of charge. It surely cannot be right that the consumer has to undertake further expense?

wishface

4743hudsonj wrote: »

they send it to ms because they have addmitted what a peice of absolute s*** they make and have taken responsibility for the faultyness over potentially every xbox made

so they have requested any retailers send it to them for repair as the retailers wernt exactly happy to carry out lots of very costly repairs for ms's c**k up

its what most retailers do as i said you take it to them and they pay the manufacturer to take out the repair

in this case ms have wavered the charge because its their fault and no retailer in their right mind would sell the console with all these faults needing repair at their cost

ms wont refuse the repair as long as you have a valid warranty

and if for some one in a million reason that they do refuse then you just go back to the retailer and tell them to do it

so stop going on about what ifs and get it repaired

I don't need anything repaired. Learn to read.

Microsoft have refused free repairs for numerous people who have problems that don't relate to the E74 error or the RROD. Hence the question as to the consumers rights in that regard.

This has nothing to do with warranties. I'm asking about consumer law.

4743hudsonj

wishface wrote: »

I don't need anything repaired. Learn to read.

Microsoft have refused free repairs for numerous people who have problems that don't relate to the E74 error or the RROD. Hence the question as to the consumers rights in that regard.

This has nothing to do with warranties. I'm asking about consumer law.

ok well im sorry i assumed that it was you needing a repair i didnt read it properly but i am perfectly able to read thank you

besides all that my point still stands

from a legal view they are not palming off

ms have accepted a fault and to avoid retailers from dropping the console due to them forking out for repairs ms have instead said that they will carry out all of the repairs

so now when you go to a retailer they take the console and admit their responsibility, the only difference being that instead of the retailer sending it off to ms or a ms approved centre for repair and the retailer paying for it, the retailer now simply has to send it off to ms for free

it is not the retailers palming people off

its ms providing a crappy product and feeling the pinch because of it

as for when ms refuse a repair other than the 4 chips overheating in or out warranty, they can do this as you are right this is not their responsibility, in that case you would go to the retailer as before and they under the sale of goods act may or may not have to carry out a repair at their cost this time (not ms's or the consumers). but this repair will involve the console being sent to a ms approved centre

so there ive answered you questions, the fact is your picking on an issue that is common and does not only apply to the 360

most retailers try to fob people off when they challenge them on out of warranty goods

its just a fact of life

but at the end of the day, if the consumer is entitled to a refund, they will get one no matter what the fault is etc

georgina_fenwick

I have an xbox 360 here and it has 2 red lights (overheat fault), manufacture date on back of console sept 2007, but i bought it march 2008.

Microsoft say they won't repair it for free, it's going to cost £70+ to get it repaired through them.

I had read that there was a standard 2 year guarantee if you are part of the EU, but microsoft say no, it's only 1 year.

Bowling_4_Gold

georgina_fenwick wrote: »

I have an xbox 360 here and it has 2 red lights (overheat fault), manufacture date on back of console sept 2007, but i bought it march 2008.

Microsoft say they won't repair it for free, it's going to cost £70+ to get it repaired through them.

I had read that there was a standard 2 year guarantee if you are part of the EU, but microsoft say no, it's only 1 year.

Microsoft are right, unfortunately. If you do a search for 'EU 2 Year' on these forums, you will realise how misleading the newspapers have made it.

If you got the 3 red lights or the e74 error, you console will be warranted until March 2011 (as long as you can supply Proof of Purchase)

4743hudsonj

georgina_fenwick wrote: »

I have an xbox 360 here and it has 2 red lights (overheat fault), manufacture date on back of console sept 2007, but i bought it march 2008.

Microsoft say they won't repair it for free, it's going to cost £70+ to get it repaired through them.

I had read that there was a standard 2 year guarantee if you are part of the EU, but microsoft say no, it's only 1 year.

what model is it?

i thought all models had an extended 3 year warranty now? or have they fitted heat sinks now?

anyways the eu thing is absoulutly, 100% irrelevant to the uk and people should just completely erase it from their heads

as for your xbox, if it is indeed out of warranty (like i said wernt they all extended from 90days to a year and then to three years?) the you can go down the sale of goods act route and say the goods are not of satisfactory quality

now for this you need to deal with the retailer not ms and write them a letter

consult consumer direct about it and they will give you advice and template but i really think you will have little to no trouble getting a repair under soga as the 360 has a 33% faliure rate within 2 years or something so the inherent fault is very apparent and very hard to dispute so any retailers will undoubtedly deal with it promptly

do check up on your warranty period

EDIT: i missed how you said 2 red lights, so yes you need to go the soga route as you are not covered by the "general hardware fault extended warranty"

Bowling_4_Gold

4743hudsonj wrote: »

i thought all models had an extended 3 year warranty now? or have they fitted heat sinks now?

Always had Heat Sinks

It is standard 1 year warranty that covers everything and extended to 3 years for 3 red lights and e74

now go back to your beloved PS3 lol! :D

4743hudsonj

Bowling_4_Gold wrote: »

Always had Heat Sinks

It is standard 1 year warranty that covers everything and extended to 3 years for 3 red lights and e74

now go back to your beloved PS3 lol! :D

yes i read the post wrong and didnt realise they put 2 red lights so thought the 3 year warranty applied

i did mention in my edit:P

and obvs they have heatsinks but they dont do much good when theyre on the other side of the mb do they:P

and i will thankyou very much:)

having much enjoyment over the new vidzone app for it