marks on specs from Tesco Opticians

Robert2009

My wife bought a pair of specs from Tesco Opticians just before Christmas, varifocals, lens coatings, extra light etc. Cost about £250. They started to develop marks on the lens like small fingerprints so she went back to Tesco Opticans. They sent them back to the manufacturer who said that it was her fault they had become damaged. Said it was her fault because she was laying them down on the lens. She has worn glasses for 40 years and this is the first time this has happened to her glasses.

So who can she complain to as they are not fit for the purposes?
They were bought with a Tesco credit card as well

Rob
p.s. how do you edit the title?

sporedude

How did finger like marks just magiclly appear on the specs?

Meepster

Well, has she been laying them down on the lenses or not? If she has, then you can't claim they aren't fit for purpose as they have been mis-used. It doesn't matter if she has done this with previous glasses or not...

If she hasn't been laying them down on the lenses, then you will have a case...

Robert2009

The marks appeared gradually over a few weeks. The specs are supposed to have an anti scratch coating. Here is what the marks look like just imagine it as a fingerprint mark.

http://i40.tinypic.com/jhr0n9.gif

Rob

durham_girl

It's called a 'scratch resistant' coating, the lenses will still get scratched if they are mis-used ie laying the specs down on the lenses. Has she been doing this or not?

Gothicfairy

I am not sure if this is the same but several years ago I bought a pair of all singing and all dancing specs with the anti glare coating only to find it wore off in a really weird way.
They appeared smudged but that was part of the coating coming off.
I have my glasses on all my waking hours and put them in glasses case at night cos I can't afford to replace them so I know I don't leave them lenses down.
This might not be the case now though as I should think the process is better for the coating then it use to be.

I would ask if it is the coating as it might be breaking down

Robert2009

yes it is the anti glare coating, and I suppose you could call it smudged. What happened with your specs?

And when she takes them off at night she leaves them sitting on their legs not folded up.
Rob

Gothicfairy

I complained a lot about my specs and the coating and demanded that they show any proof they had of the life of this coating etc.
Think they got sick of me cos they gave me half price off a new pair without the coating

If you are 100% sure that there is not other answer like I was then stick with it. Maybe take them somewhere else for another place to look at ?

eyeinthesky

Hi Rob, try placing the glasses lens down onto a tablecloth or similar. If they come to rest where the marks are, then you will probably have your answer, if they do not rest exactly where the marks are, then you can demonstrate this to the opticians as proof that the marks were not caused this way. To get a better look at the marks and see if they are actually scratches, stand under a bright light, fluorescent is easiest, and hold the glasses so that the reflection of the light is directly on the lens. Move the glasses so the light moves up and down the lens, and you will be able to see the marks in detail. Even the smallest scratch will be visible this way.

If they are actually scratched, then you may be able to have them polished out. If they are glass lenses, this will be no problem, although this will remove the coating. I'm not so sure if they can rework plastic lenses, I seem to remember that repolishing plastic can cause a "wave" on the surface.