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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Switching broadband
Previously with BT for years then forced to EE a couple of years ago. Contract is expiring very soon and I am thinking of switching as EE is expensive. I have full fibre 150 speed which is ok for me as I am elderly widow not using loads of gadgets. Spoke to EE who offered me £1 per month cheaper than I pay now but I could…
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BT Business broadband miss-sold?
An elderly neighbour has been sold by BT a Business Broadband package (a couple of years ago I think) that includes two Business class phones with facilities you'd normally expect in a business environment. All he wants is a standard line and two ordinary phones. He was shocked when I told him that my Broadband (FTTC) is…
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Vodafone BB instalation
The email states that installation will take up to 2 hours. City Fibre are installing it, I believe they have install BB before, not sure. I was previously with Virgin. There are different types of cable, years ago it was copper. Is this installation likely to be a new cable, or perhaps there is one there already and the…
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Broadband one touch switch stuck order issue
Hi. I’m hoping someone here has experienced this and can advise. I’m currently with Sky Broadband and received a price-rise notification, so I’m within the 30-day penalty-free exit window. I tried to switch to Vodafone via the MSE comparison tool (which routed me through Broadband Genie). During sign-up with Vodafone, when…
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Virgin media bill
Hi everyone, I’m in a bit of a tricky situation and I’d really appreciate some advice. Back on March 25th, I signed a contract with Virgin Media. Then, on April 10th, I signed a contract with YourFiber on the same day that I was approached by them. I was within the 14-day cancellation window, and YourFiber assured me they…
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Vodafone offer via MSE is a con?
Tried on several occasions now over the last few days to sign up to a new Vodafone broadband contract as promoted by MSE, paying £23 per month, equivalent to £18.50 per month with £155 giftcard; despite being available in my area I get an error message every single time, requesting that I phone Vodafone - but then they…
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Do I have to switch to full fibre?
I am currently out of contract with my current broadband provider (NOW), and they have told me that I have to switch to a full fibre provider because my copper line is being turned off at the end of August. (I have had no notification from them about the copper switch off and was only told about it when I called them, so…
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Housemate order new broadband in same property
hello I am currently with bt fibre but the renewal price is too high and I don’t want to change providers. I am wondering if my housemate orders as a new customer to get the new deal, how do we ensure a smooth transition? what date will the housemate be given for activation and do I need to cancel mine? I know I’m supposed…
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Compensation from water company
Hi, A (large. well-known) water utility company's tanker knocked down a telegraph pole and disconnect our internet. This happened a week ago and Openreach say it will take up to another week or two to fix the issue. To get internet in the meantime, with the water utlitity company's agreement, we purchased a 5G router and…
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Talktalk keep ringing me about cancelling
I only searched on money supermarket for new BB as TT are moving to Utility warehouse and my contract is free to leave if I go before end on May. The thing is I was only searching and never completed any move to a new provider and TT have been phoning me about cancelling and they have now set up a new 18 month contract…
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Why does porting new VoIP landline numbers seem so difficult to service providers?
Ofcom brought out new regulations in 2024 on porting landline numbers but are the companies following them? I’ve decided to change my FTTP broadband and VoIP phone provider from EE after years of service with them to great deal from sky. My broadband switched phone works with sky number as normal but still no number change…
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Virgin Media - Struggling To Cancel Without Penalty/Notice Period
I've come to the end of my 18 month deal with Virgin Media. I've been with them for 20 years plus and for the first time I'm unable to negotiate a deal. I want to leave as the price is raising from it's discounted cost of £78 to £239 per month. I received the e mail notifying me that my contact was coming to an end on…
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Virgin media cost cutting
😎 Pleasantly surprised to get my broadband cost down from £69 to £27 a month easily after online chat asking to leave them. Was considering a move to vodaphone..…
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ANYONE ELSE FINDING MSE's BROADBAND CHECKER NOT FIT FOR PURPOSE
I have used MSE's checker in the very distant past and it did come up with deals that I could access. However in the recentish past I've found it next to useless. Despite me putting in my full postcode and selecting standard broadband + line, the results are 99% for fibre deals & do not include many for standard broadband.…
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Vodafone digital voice to Sky digital voice
I have FTTP Broadband with a digital voice line with Vodafone. If I change to Sky broadband with digital voice, on the signup page it asks if I have Broadband and Landline, or Broadband only. I want to keep my phone number, so do I need to pick Broadband and Landline or is that only for those switching from FTTC/ADSL? If…
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Husband Died - EE want to increase contract length & monthly cost to transfer contract into my name
I would really appreciate some help - I am usually quite tech and money-saving savvy, but my husband's death 8 weeks ago has knocked me for six, and I am really struggling to know what to do for the best. My late husband took out a 2-Year contract with EE for full-fibre 500 broadband and a landline phone in March 2025. The…
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Do I need a land line?
I’ve just had my Broadband renewal quote from EE. Again, it’s gone up quite a bit for the same service. With EE I have Broadband and a land line. The land line seems to add quite a bit to the cost of my Broadband and I’m not really sure I need it. I do have my GiffGaff mobile and never use any ‘minutes’. Would I be able to…
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Can UK customers get Landline from one company and Broadband from another company?
Can UK customers get Landline from one company and Broadband from another company?
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Trying to leave talktalk
So TT are being taken over shortly by utility warehouse. I got an email saying that I can leave now before 31st may penalty free. Well that's what email says. I looked at Vodafone and went thro the first few steps to see what is available. I got a email from TT saying my transfer is happening and I will incur a charge of…
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BT Complete wifi add on issue, BT solution doesn't suit...
Long story short, 6 months ago I signed up to BT full fibre 900 with complete wifi add on £10 per month can cancel 30 days notice, I have this in writing from BT on the contract. I phoned up to cancel the £10 add on, I was told this cant be done as its 24 month agreement. I provided the proof and their solution is that I…
