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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Joining SKY/Vodafone Broadband FTTP - Switching Experiences?
I'm currently with NOW Broadband (FTTC) and was just looking for
some feedback from people who have switched to Full Fibre broadband from Sky or
Vodafone. I'd like to keep my current landline number, so I'm
wondering if many people have had problems with porting their old numbers
across. I've heard mixed information about…
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How to complain about City Fibre
I'm trying to get FTTP broadband and the City Fibre network is my only option (Virgin Media aren't at my property). I signed up in March with an ISP (Fibrely) and got a date, which was pushed back and is currently mid August. I'm in a private building with 10 flats and before CF will be able to install they need to provide…
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If I change broadband supplier will they cancel my virgin media contract for me
I have been with Virgin Media for 10 years plus mainly because it was so difficult to cancel them. But I have finally decided its time to break free from these crooks. I think my contract ends on 8/08/2025 but it says the direct debit will nearly double on the 10/08/2025. So either one of these is my contract end date. I…
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Connecting full fibre ONT to router
Sorry if this is too much of a technical question for these forums, but is it correct to understand that the cable from the BT Openreach ONT to the main router is a standard Ethernet cable with standard connectors? Various leaflets talk about the “red” cable, but my understanding is that it’s basically just an ether net…
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Switch to Vodafone of landline and broadband
Supposed to switch my landline and broadband to Vodafone on 24 June. Broadband was activated and told I had to switch to digital phone, this I still don't have. Firstly I was told my previous supplier had not provided them with my phone number (I wanted to keep my original one - lots of reasons), and then when that was…
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WARNING! Vodafone Essentials Broadband Social Tariff
Hello Everybody, Please be aware that Vodafone are not playing nice when it comes to their vulnerable customers. We have had an instance with a friend who is on the Essentials broadband package (currently on their website at £20 per month for 12 months). They applied in early April and their contract started on the 19th of…
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Sky retention dept query
How do people who wish to keep their Sky landline number get to speak to the retention department as the new provider has to be set up to import the number before cancelling Sky. When I phoned and said I wanted to cancel I was only offered the upgrade showing on my account which they would discount slightly, I refused and…
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Virgin Media Haggle success
My Virgin Media is out of contract in January. After lengthy (and friendly) conversations with a couple of people, I have got my bill down from £77 to £34! I have dumped the landline (unplugged for years!) Also got rid of the Tivo box, as I can get everything I need on my smart TV. Upped speed from 250 to 500. I'm very…
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"Single Dwelling Unit Residential UG Potential Wayleave Issues" re Full Fibre - what does this mean?
My contract with Plusnet runs out on the 22nd - I'm currently on "part fibre" and it's been very reliable. Obviously I should have looked into this sooner but upon putting my number into BT's broadband checker, "Single Dwelling Unit Residential UG Potential Wayleave Issues" comes up re FTTP - what does this mean? I can't…
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BT Billing Me for months After Switching to EE — £300+ Lost and No Resolution
Hi all, I’m hoping someone here can help or share any similar experiences. Back in March, BT offered me a great deal to switch to EE (which they also own). I accepted and received my EE equipment on 26th March, with services activated the same day. Initially, everything worked smoothly, but it didn’t take long for issues…
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cuckoo broadband unjustified debt claim
Hi, Last year I set up a broadband account with Cuckoo but they were unable to set up the service. After 2 weeks of failed attempts they closed the account and I have in writing a confirmation that there would be no exit fees as they couldn't supply any service. I heard nothing from them until March this year when they…
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Broad not working
I have a fttc connection with Plusnet Sorry, correction. I used to have a connection until they cut me off. The bill is paid on time and in full. Plusnet have disconnected my line without warning and are now unable to get it re-connected. 15 days now without internet. I work from home, at least I used too! Plusnet are…
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Moving house Openreach detects issue to activate Broadband
I am moving house on Friday and when I applied for the broadband connection, they said it could be activated remotely by Friday. However I then received an SMS from Openreach and said that they have detected an issue and an engineer visit is required. Would I be right to suspect that the most likely issue is that the…
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Cuckoo, don't believe the hype!
Posting on here for the first time as I feel the need to share my experience! I have been with Virgin for almost 30 years and frankly got tired of doing the "renewal price dance" every 18 months despite the actual product being very reliable and generally competitive. My last renewal price was triple what I had previously…
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New Sky Contract including super fibre broadband
Hi, ive been on to sky this morning to supposedly negotiate, lower the price, on a new sky tv contract which was set to increase from £53.50 to £61.50. This is just for signature and the sky sports package. However the rep asked about my broadband with landline which is with Now and is £32 p.m and said he could reduce this…
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Virgin renewal doesn't mention V6 / Tivo
My VM is out of contract. When I login it says: Same package, better price £98.88 > £55.37 a month Renew your current Virgin media package at a discounted rate. This would be fine however I currently have this for TV Mixit TV Virgin TV V6 box powered byTivo Additional TV box The detail of the "same package" deal just has…
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Virgin broadband renewal
Hi all. As expected, our Virgin Broadband monthly payments are going up astronomically when our deal expires in a couple of months. Does anyone know if it's worth haggling with them or should I not waste my time and go elsewhere? Any advice welcomed. Thanks.
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Problem with Broadband
Hi, Sorry if this doesn't fit in with this topic as it probably could link in to many others but here we go:- So I have been trying to obtain broadband and thought that I would go with BT. I tried to place an order at fist but was unable to due to being still with Sky ( although was already told I would be disconnected…
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NOW Broadband - increased by £3 to £27
Been with NOW a couple of years (I think) after ditching Sky due to high prices Last year I was paying £25 per month (discounted) for Superfast BB only (no call pacakge) - and it was about to go up to full price in May 2025 Phoned them and got a new 12 month contract for £24 per month Then came the dreaded letter with a £3…
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Need broadband but no fibre in my area
My contract with talktalk is coming up for renewal but when I go on the price comparison tool all the providers are saying fibre even though I have put my postcode in - there is no sign of fibre coming here anytime soon so how can I compare tariffs - or am I missing something
