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Sofa Purchase wrong colour delivered
We purchased two new sofas recently. The instore experience was good we went through the order - made the payment and awaited delivery. When the sofas came they were the wrong colour combination. I contacted the company who have made the checks against my order and they have said it was what was ordered in the shop. The…
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Cefaly from BHR Biosynex
My partner had the old model of her Cefaly for ages and has loved it. Said it really helps with her migraines. Unfortunately the battery has started to die to she saw the new model out, found and discount and bought it. The only people that sell it are BHR Biosynex. The new model is much large and annoyingly they have…
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Wren Quartz - Cancellation rights
Hi everyone, We have recently bought a kitchen, with quartz worktops from Wren. Put our deposit down and since have had the kitchen delivered albeit with a few things missing (and an extractor fan which the designer forgot to put in our kitchen, although it's under building regs for it to be included). Our issue has come…
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Consumer Rights Act 2015? Not worth the paper it written on.
My recent encounter with a retailer and the courts have left me disillusioned and to be honest, concerned in how the justice system works. A person buys goods to the value of £4056, he pays by debit card and collects the goods in person. The retailer doesn't have any demonstration facilitates, however, they do invite you…
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Evri parcel delivered but contents missing
I really need some advice from anyone regarding an order I placed with Footasylum for a pair of trainers and 2 t shirts. It was delivered by Evri to a neighbour 2 doors down from my house as I was at work. When I got the parcel and opened it the trainers were missing, so I contacted Footasylum who asked if the package had…
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Online retailer refunds money and cancels the order
I wanted to get advice on this by people in the know of online purchase contracts. Yesterday I made a purchase online with a retailer I had never used before but is within the UK. I also used the advert discount code from a newspaper which brought the price down considerably. I then made my payment and received an email…
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Dubai rain and flight cancellation rights/ loss of holiday enjoyment
Hello, paid via credit card, via a website with atol protection, flights and hotel, and I have travel insurance from outbound 22nd april and return 28th april. I suppose I am worried that the weather will be very bad, I will get delayed, and I really cannot afford to be delayed/ stranded, so do not want to risk going out.…
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In dispute with IKEA. over sofa
I purchased 2 two seater sofas in 2020 costing £890 , during the first 2 years of use the cushions were becoming uncomfortable due to the springs coming through the wadding . I rang cust services and they arranged for an independant assesment . The cushions were replaced on his recommendation. The past few months the same…
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New bed damaged by delivery agents
My wife ordered a new bed. She paid a deposit on CC and took up the offer of 0% finance on the rest. When it was delivered on 29th March the delivery men damaged the bed. We immediately went to the store and reported the damage. Later that day we received an email asking for photos of the damage, which I sent. The…
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Customer Rights Refund/Replacement
Wilko’s refusing to acknowledge they are at fault. I bought a Summerhouse with side shed on 25th Feb. The company delivered only the Summerhouse on the 1st March. No Side shed arrived. The Summerhouse also arrived damaged. I ask for an exchange as the price of the items had risen by £400. They agreed to replace the full…
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Restocking Fee Charged by Installer for Cancelled Air Conditioner Installation
I'm seeking some advice regarding a situation I've encountered with an installer regarding the cancellation of air conditioner installation services. I recently placed an order for the installation of air conditioners in my home and paid 50% deposit upfront. However, I have since discovered that I need approval from the…
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MSE News: Got a text, email or letter from the Met Police? Don't ignore it
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it. You may need to take action to protect yourself from fraud. Read the full story: 'Got a text, email or letter from the Met Police? Don't ignore it – you may…
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What are my consumer rights
I bought a 1-piece rain suit for my cycle commute to work. Upon initial use it felt like it wasn't doing the job of keeping the rain out and this was confirmed with subsequent use so within 3 weeks of delivery I emailed the merchant to let them know and they asked I return it to them. This was the beginning of December,…
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Sportsdirect - address change issue
I'm after some advice. I recently moved home so have a new address. I purchased some footwear through Sportsdirect. During the buying process I was waiting to add the delivery address to make sure it was the new one. I got part way through the process expecting the next screen to ask me for a delivery address but this did…
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Uk auction site short delivery
Hi all, I won a auction for 30 jars of a branded face cream, Paid for the goods and delivery. When the goods came on the 14th March in shrunk warped box there was only 22 jars in the box(8 jars short) I immediately took a pic and sent email to the company pointing out the short delivery, I got no reply, I sent a further…
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Broken washing machine
Hi. We bought Samsung washing machine in July 2021 for £369 . It stopped spinning in June 2023, just still in warranty - unfortunately we didn’t register for the 5 yr extended warranty. The AO website advised us to contact Samsung . Samsung came & I think replaced the motor & PCB board. 6 months later it lost all power mid…
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Broken dishwasher 9 months old
Hi I purchased a dishwasher from currys August 23 and its had numerous intermittent faults then it developed a major fault 4 weeks ago so booked in with a engineer because its under warranty. Took the day off work and the company rang me an hour after engineer was supposed to be arriving and said he was sick and…
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Deposit nearly two years old
In July 2022 I placed a pre-order £30 deposit with a model shop in Sheffield, the balance (£100) to be paid once the model was available. At the time they quoted delivery (as far as I can remember) as something like Q4 2022 to Q1 of 2023. They are now quoting possible delivery as Q2 / Q3 of 2024 and say that I cannot have…
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Scam help
I’ve been really stupid and feel,like an idiot. A friend was buy concert tickets from someone on Facebook. She showed screenshots to my friend of the tickets and said the transfer would be done through ticketmaster. The person was selling 4 tickets. My friend wanted 2 and I said I’d have the other 2. I sent my friend £310…
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Advice Needed - Card Declined Transaction Debt recovery
Purchased Petrol value £20.01 tapped the card reader and left the store. 4wks later received a Notice of Enforcement for £65.01 stating I drove off without paying for fuel. I contacted the Garage who have CCTV evidence showing me tapping the card reader. At no point did the Cashier say my card had been declined or ask me…