Uk auction site short delivery

desamax

Hi all, I won a auction for 30 jars of a branded face cream, Paid for the goods and delivery. When the goods came on the 14th March  in shrunk warped box there was only 22 jars in the box(8 jars short) I immediately took a pic and sent email to the company pointing out the short delivery, I got no reply, I sent a further email on the 26th March, still no response. On the 16th April  I sent- “If I don’t receive a satisfactory response within seven days, you will leave me no option other than to  report this matter under the consumer goods act”.
My question is how would I go about making a claim against this company for short delivery? it’s only about £40 + fees in total 
TIA 

elsien

Who is the company? 

PHK

It would have been better of you'd consulted Martins advice or asked here about how to proceed. Unfortunately you've quoted Indian legislation which is not relevant in the UK. 

desamax

elsien said:

Who is the company? 

Supreme auctions UK

PHK

desamax said:

elsien said:

Who is the company? 

Supreme auctions UK

That website is a warning sign. Very poorly written, out of date listings and some parts give a page not found error - like the terms and conditions. The FAQ page  says that if you have any queries you should "reply to this email" !!

Hopefully they are just muddled and not good at admin, but looking at their reviews doesn't give much hope.