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money owed to me
I recently applied for car finance for a second hand car, i was told this had been approved and the garge told me i have to pay for the car tax. i paid the garage to tax the car, however at the last minnute the finance was declined and the garage told me that they would buy the tax off me or they will give me the money…
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no box no refund
Hi .. i recently bought a usb charging cable for my HTC ledgend phone, which when i got it home took 16 hours to charge it up, so i borrowed a freinds cable to see if the fault was on my phone, his cable took 2 hours to charge as did my old cable, so i repeated this experiment again and found the same results, so i…
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Need advice on where i stand for Refund on Sony TV
Hi guys and girls, We bought a Sony TV from Comet in Oct 09 - It was on an offer at £499 so we bought it. It has a THREE year warranty....anyway, shortly after installing it, we noticed the picture was really poor quality (but of course you cant see that in store when they are hooked up to Blu Ray HD DVD players etc.... :(…
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Tent with a hole - seller won't replace!
Hi all, I bought an expensive tent from a reputable chain at the end of August 2010. This was put up and inspected for large holes etc and all appeared fine. We put it away in the loft and got it out this May for its maiden trip. During the holiday on a windy day, the outer shell lifted to reveal a manufacturing hole in…
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increase in rent and everything else HELP
i have just got a letter from my housing association saying im in arrears with my rent. heres the story, since i moved in in may 2010 ive had to pay service charge of £16 a week on top of rent, from dec 2010 the service werent being given, gardening, communal cleaning, paths and roads etc, but we have all still been…
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Ipod broken after 20months-- advice please
hello I bought my partner an Ipod as a birthday gift in October 2010. 20 months later and the 'jack' appears broken, you push the ear phones in and the noise comes out of the Ipod... sounding a but 'tinny' and nothing throught the earphones. I have spoken to Apple but they say it is out of warranty. Which it is. But should…
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my rights
hi there my father who is a pensioner bought a new plasma from currys just over three weeks ago and the picture has stopped working although there is sound. he called the shop immediatley and they set a time for an engineer to come to the house, he never turned up. the second date set they were over four hours late, they…
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dissolved company - my rights
Hi, I recently purchased a home security alarm system and paid upfront for a years maintenance contract. A couple of months on I've found out the company that installed the alarm (and who service the contract) have been dissolved. Can I claim my money back on the maintenance contract given that they are not able to honour…
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Cooling Off Period?
HI All - Some guidance needed..... I purchased a televison over the phone and paid the retailer a 50% deposit over the phone last Thursday the 9th June 2011. I then visited the shop on Sunday the 12th June 2011. paid the balance and collected the tv. Is this classed as a 'distance' sale? The retailer tells me not..... Also…
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Question about a mattress
I bought a silentnight mattress from Littlewoods and after around a year i started to feel the springs a lot more .As usual i put it off getting on to them and asking about the guarentee.It has progressivly got worse where i can feel every spring and am afraid that they may actually come through the mattress .You can even…
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new mattress not suitable
Hi, can anyone help ? I have just taken delivery of a new mattress. The one I tried in the store was quite comfortable, unfortunatly this one is not. Can i return it to the shop for an exchange, ie softer one than has been delivered. I must mention that it was made to order, if that makes a difference.many thanks
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Argos - credit voucher or cash??
I bought a portable dvd player for my son in March when it was in the sale. We opened it on his birthday at the w/e, and it was broken- won't play any discs. Took it back to Argos with my reciept (couldn't exchange as they no longer sell it) and they agreed to refund. However. I no longer have the mastercard I paid with so…
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Dads LG 5o Inch tv Broke after 2 years 2 months help please
Hi I am hoping someone can help my dad's LG 50inch tv went off last night the standby light is on but no picture and no sound we can't afford a new one but is hoping someone can help us with any rights we may have the tv was bought from curry's and I believe it was purchased using his debit card but he didn't get the…
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Advice required on my consumer rights
Dear all, I was hoping someone could help clarify what my rights are with the following: On the 14th May I ordered a golf club from direct golf. This was a top of the range Taylormade R11. The item was delivered on 19th May. I used it a few times at the driving range and course but noticed that the sole of the club had got…
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Don't buy vehicle on Ebay/Paypal as they appear to help potential fraudsters!
THIS ITEM WAS A £2500 VAN We won the auction travelled 300 miles, found out as we were about to hand over the £2400 cash that the seller was selling for a friend and there was no log book nothing, led us to believe everything was there but there was no documentation at all for it, just the keys as Im not crazy we walked…
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Can our childs school charge vat on school uniform ?
My daughters new secondary school have informed us that there are compulsary items we must buy for our daughter, blazer, tie and pe kit mainly, This comes to £79. We only have the option of buying it from one supplier also which i find terrible. My questions are as follows: 1. Can they charge VAT on school uniform which…
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Next directory lost data
Hi All, Im new here and i just wanted to point out that I'v been having issue's with Next Directory as there claiming im owe them money but i have never signed a credit agreement, or received any goods from them to my home! I have asked them to provide evidence of this credit agreement, or receipt of goods from me, They…
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Royal Mail - Airmail sent via surface
Hi, I have family in New Zealand and from time to time we send them stuff via Royal Mail. On two ocasions now we have paid for Airmail and the stuff has obviously been sent via surface mail. The first was when my first grandchild was born and we sent out a cot blanket via airmail. It took 3 months to arrive. Afterwards I…
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Purchase from Play.com
Good Afternoon all. I'm just after a little bit of advice really and to see if anyone can help me out as to where I stand. I ordered a DVD from play on the 3rd of June. Almost straight away I got an email saying my card details were incorrect and to check them, as to which I did Straight away and updated them. The email…
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can they get any money back?
A friend booked a holiday and flight but unfortunately they couldn't go as her mum who was suffering cancer took a turn for the worse and then died. She has been told that as they knew she had cancer when they booked they can't get anything back. As you can appreciate her mum was not incapacitated by the cancer at the time…