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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Cancelling furniture order
Hi everyone, I don’t know if you can help me, but I’ve got a question basically we bought a couple of furnitures from a store which they build in Turkey and then sent to the UK, after about two or three days we asked to cancel the order because we couldn’t wait about three months for them to send it and found one elsewhere…
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Supermarket delivery didn't arrive, they claim it did
It looks like Sainsbury's have decided to have some fun with me. It seems like there are a number of ways I can proceed and I wonder if anyone would care to recommend their favourite? I have tried searching for this situation but nearly all references to supermarket grocery deliveries are about smaller problems - missing…
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Think I might of been missold a cooker
Hello I brought this model hotpoint hdm67v9cmb It says it has a feature called The hydrolytric Diamond clean uses steam to make cleaning easier, you can just wipe the dirt away However I checked other retailers and they say the same thing But the cooker does not have it as videos show you put water on the bottom and select…
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Online Shopping - Rights?
Hi everyone I’m looking for advice. I purchased an item from a company called Luxxshapers. I paid online with RBS Mastercard debit card via Shop. The item has arrived but I want to return. The site says that returns must be agreed via their email and items sent without prior agreement will not be accepted. They are not…
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Carpet SCS
I had all new carpets from SCS 13 months ago. i called the fitter back a month ago to have a look at them as the wear on the carpets were terrible. Upon looking at the carpets and peeling them back he found delamination of the carpets. He kindly sent the photographs off to head office with an email to say that the wear of…
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Computer device is not the right one but had to take off security sticker to find out, refund?
This is rather irksome. I paid for this which is around 60, more than most others, because I did specific research as to whether it would be compatible whereas others seemed less so and this one seemed to tick the boxes. When I get it I plug it in and find out is it NOT doing what I want it to. No point discussing the…
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Buyer claiming goods are faulty
Hi If there are posts that already refer to this situation, please direct me. I sold a wine cooler fridge on FB market place. Description was, good-like new It was in fully working order and was being used prior to selling Buyers collected item in horse box, tilting the fridge to get it in Buyers have said the fridge isn’t…
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Amazon electronic item developed fault after 30 days. Passed on to China based seller. Rights?
Bought a security camera on Amazon in July 23;it developed a fault after 8-9 months,effectively stopped charging. Have been passed onto the seller in China by Amazon who after requesting videos of fault etc has offered a 20% refund of the retail price. It was being sold by the seller but says " dispatches from amazon". On…
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Warranties are they useless ?
Hi Bought a composite front door 2 years ago. 25 year warranty The beading and seal around the long thin window is cracking and coming away Sent photos to the firm, the manufacturers will send the new parts, but the firm we bought the door from want £50 for their fitters to put it in place Should we pay ???
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House insurance claim.
I recently tred to get out of my patio doors, but the key would not turn, I asked a neighbor to try, but they couldnt help either...so it seems that the lock has broen, as key would not turn. The patio doors lead out to my back garden, and as I having a new awning fitted soon, needed the doors to open, (not been opened…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Missed Nat Ex Coach due to Uber
Before I file my complaint to Uber wondered if people can help me distill the key points to include based on the below situation. On Saturday had a coach booked from Birmingham to London departing 07:15. Requested Uber at 06:30 for 3 adults a baby. Journey estate of 8minutes on Uber app. No luggage only a wheelchair and…
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Retailer asking for independent report in line with SAD FART
Hi, my husband purchased a designer handbag as a birthday gift for me in February 2023, the bag is for occasional wear and not every day use. The magnetic close clasp has broken therefore bag not fit for purpose and I dont feel it has lasted a reasonable time. I contacted the retailer Flannels for repair who have advised I…
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Fabb furniture nightmare
Hi guys. We purchased a mattress and bed frame from Fabb furniture 10 weeks ago. It still hasn’t been delivered. We were told at time the delivery was 5 weeks. I have just got off the phone and they are now saying it will be in stock on week commencing 24th for delivery the week after. Which is 13 weeks. I appreciate these…
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Argos refusing to refund Fitbit that is unusable
I bought a Fitbit Inspire 2 for my daughter last week from Argos. You need a Google account to set it up but it was not possible with her account. Only the Fitbit Ace kiddie options appear in the app. After much Googling it seems that adult Fitbits will not work with supervised Google accounts (where you can set time…
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Consumer rights for fitted furniture in the home
We decided to upgrade a home office and used Hammonds to supply and fit the new furniture. We were duped into signing the contract by the surveyor who promised the furniture could be installed in the colours we had selected. We felt the design documents were not detailed and were promised we would receive all the details…
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ASDA COMPLAINTS
Hi. I am trying to complain about Asda Click and Collect. I emailed my complaint to an address I found in this forum but have not yet had a reply. Has anyone had any success complaining by email or by writing to Head Office?
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Issue with mattress purchased from John Lewis
Hi all, We purchased a mattress from John Lewis in June last year, this mattress developed a fault with a big dip where a spring had collapsed. John Lewis sent out someone to assess and report back to John Lewis. We then opted for a replacement once confirmed there was a fault. The new mattress has been developing dips so…
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Shop loyalty schemes are getting out of hand and I'm wondering if they should be illegal
I went to Superdrug to buy some moisturiser that was at its normal price of £3.49 but only if you were a member of their loyalty scheme. If not, it was double the price at £6.99. So I went to Boots where it was exactly the same - to get the normal price I needed an Advantage card, otherwise pay double. The same seems to be…
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Warranty
Hey hoping someone can give me some advice ? I purchased some bifold doors through a distributor for KORNICHE which where installed as part of an extension and signed off through building regs back in 2022. Earlier this year I noticed an issue on one of the glass panels of what I though was condensation on the outside…