Everest Double Glazing in administration

RobCarr

I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or can I pursue this through my credit card provider? Or do I just have to wait to see what happens? Any advice very welcome

Aylesbury_Duck

I think you need to wait and see what happens.  It's good that you paid the deposit on credit card.

born_again

RobCarr said:

I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or can I pursue this through my credit card provider? Or do I just have to wait to see what happens? Any advice very welcome

Talk to your CC about it. 
Don't pull out as that is you breaking the contract & leaves you as just a creditor, thus getting p's in the £ if anything.
It is possible someone will take over & honor the contract.
If not you have a chargeback right to reclaim the deposit.

jonny_chanook

I paid the deposit AND then paid the next installment to have the windows manufactured. I'm now in debt for >£11,000 which I'm obviously quite concerned about. The windows were due to be installed in a few weeks and was confirming installation dates just last week. Really distraught about this and reflecting on recent communications with the salesman I suspect he was pushing for confirmation of the installation date to get us to pay the next installment. Gutted. After 5 years in our home I was so satisfied to think we wouldn't have to go through a freezing cold winter again 

Aylesbury_Duck

jonny_chanook said:

I paid the deposit AND then paid the next installment to have the windows manufactured. I'm now in debt for >£11,000 which I'm obviously quite concerned about. The windows were due to be installed in a few weeks and was confirming installation dates just last week. Really distraught about this and reflecting on recent communications with the salesman I suspect he was pushing for confirmation of the installation date to get us to pay the next installment. Gutted. After 5 years in our home I was so satisfied to think we wouldn't have to go through a freezing cold winter again 

Have you paid anything on a credit card or via finance of some sort?

jonny_chanook

Aylesbury_Duck said:

jonny_chanook said:

I paid the deposit AND then paid the next installment to have the windows manufactured. I'm now in debt for >£11,000 which I'm obviously quite concerned about. The windows were due to be installed in a few weeks and was confirming installation dates just last week. Really distraught about this and reflecting on recent communications with the salesman I suspect he was pushing for confirmation of the installation date to get us to pay the next installment. Gutted. After 5 years in our home I was so satisfied to think we wouldn't have to go through a freezing cold winter again 

Have you paid anything on a credit card or via finance of some sort?

I paid a proportion by credit card and a proportion by Monzo Flex, so a form of short-term credit. What is the appropriate course of action? Do I need to wait to see how the Everest situation unfolds? Will the credit card company pay me back? Is Monzo Flex the same as a credit card?

jonny_chanook

jonny_chanook said:

Aylesbury_Duck said:

jonny_chanook said:

I paid the deposit AND then paid the next installment to have the windows manufactured. I'm now in debt for >£11,000 which I'm obviously quite concerned about. The windows were due to be installed in a few weeks and was confirming installation dates just last week. Really distraught about this and reflecting on recent communications with the salesman I suspect he was pushing for confirmation of the installation date to get us to pay the next installment. Gutted. After 5 years in our home I was so satisfied to think we wouldn't have to go through a freezing cold winter again 

Have you paid anything on a credit card or via finance of some sort?

I paid a proportion by credit card and a proportion by Monzo Flex, so a form of short-term credit. What is the appropriate course of action? Do I need to wait to see how the Everest situation unfolds? Will the credit card company pay me back? Is Monzo Flex the same as a credit card?

It turns out Monzo Flex does offer Section 75 protection,  so hopefully in a couple of months everything will be sorted 

Damiano_F

I received the letter from ReSolve last night, and it's been quite unsettling. I couldn't sleep at all! I paid the full amount (except the after-installation charge) last month, totaling 10k, with the installation scheduled for the end of May. Since I paid via debit card, does it mean I have no hopes of any sort of refund?

Reading the letter, it seems we're classified as unsecured creditors, which puts us at the bottom of the priority list. It's disheartening to realize we have little protection against such situations. They took my money a month ago, so it's clear they knew the business was in trouble, yet they continued to operate, or rather, took money they knew they couldn't honor. SHAME SHAME SHAME!

Aylesbury_Duck

jonny_chanook said:

jonny_chanook said:

Aylesbury_Duck said:

jonny_chanook said:

I paid the deposit AND then paid the next installment to have the windows manufactured. I'm now in debt for >£11,000 which I'm obviously quite concerned about. The windows were due to be installed in a few weeks and was confirming installation dates just last week. Really distraught about this and reflecting on recent communications with the salesman I suspect he was pushing for confirmation of the installation date to get us to pay the next installment. Gutted. After 5 years in our home I was so satisfied to think we wouldn't have to go through a freezing cold winter again 

Have you paid anything on a credit card or via finance of some sort?

I paid a proportion by credit card and a proportion by Monzo Flex, so a form of short-term credit. What is the appropriate course of action? Do I need to wait to see how the Everest situation unfolds? Will the credit card company pay me back? Is Monzo Flex the same as a credit card?

It turns out Monzo Flex does offer Section 75 protection,  so hopefully in a couple of months everything will be sorted 

You have Section 75 protection from the credit card, no matter how little you put onto it.  As long as the total cost of the order isn't over £30k.  You'll have to decide which finance provider to approach.  Obviously don't approach both.

Aylesbury_Duck

Damiano_F said:

I received the letter from ReSolve last night, and it's been quite unsettling. I couldn't sleep at all! I paid the full amount (except the after-installation charge) last month, totaling 10k, with the installation scheduled for the end of May. Since I paid via debit card, does it mean I have no hopes of any sort of refund?

Reading the letter, it seems we're classified as unsecured creditors, which puts us at the bottom of the priority list. It's disheartening to realize we have little protection against such situations. They took my money a month ago, so it's clear they knew the business was in trouble, yet they continued to operate, or rather, took money they knew they couldn't honor. SHAME SHAME SHAME!

Speak to your card provider, but you don't have the Section 75 protection you would have got with a credit card. I'm not sure your bank will intervene because I don't know if a chargeback is applicable in this situation.  Presumably the administrators would challenge it and get it reversed while the future of the business is determined.

As for the second paragraph, looking at it from the other point of view, if a business that feared it might be in trouble stopped taking orders and money, it would guarantee their failure, so I'm not sure what else they can be expected to do.  Would you have placed an order if they'd told you they had concerns about the future of the business?

user1977

Damiano_F said:

They took my money a month ago, so it's clear they knew the business was in trouble, yet they continued to operate, or rather, took money they knew they couldn't honor. 

But if they took enough money, they wouldn't have gone bankrupt. Where would you draw the line? As already pointed out, if they announced they were likely to go bankrupt, it just becomes self-fulfilling - because customers wouldn't place orders and suppliers would stop giving them any more credit.