Everest Double Glazing in administration

gilesco

I'm down £23,972 paid by debit card. Only found out today, when chasing Everest up for an install date, then the ReSolve letter arrived this afternoon. Have tried the chargeback option via online form for both payments. No confirmation /response from NatWest. No NatWest phone number anywhere on their site either. Do banks still employ people at all?

user1977

Deaner said:

Lastly, I notice that the Everest website is now down. Would this be considered an indication that the company is no longer trading 

It might simply be an indication that their website provider is trying to cut their losses!

Deaner

user1977 said:

Deaner said:

Lastly, I notice that the Everest website is now down. Would this be considered an indication that the company is no longer trading 

It might simply be an indication that their website provider is trying to cut their losses!

I agree that may or may not be the case. But either way, a company that trades with members of the public surely cannot continue trading when its public interface is no longer functional? I would think that is a reasonable point to make to a credit credit card provider if the situation remains the same for any length of time.

Guest2025

Aylesbury_Duck i:

.

If the business continues to operate, you'll need to look at the terms of the contract to see if they allow you to cancel without penalty.

The likelihood they continue as the same business is negligible.  Look at 2022 financials filed at companies house, even then the auditor raised  questions if could continue. Evolution is effectively the surviving business - but I haven’t seen anything indicating they would take on existing contracts.  

Guest2025

I should add that the FAQ has been updated - and it’s less bullish about the business remaining viable than the post on 26 April.  

Deaner

Aylesbury_Duck said:

Deaner said:

Hi all, first post on the MSE Forum.

We too have got caught up in the Everest administration situation. Ironically, this happened on the same day that the surveyor visited our house. So far, only our deposit of £3,600 has been paid (on credit card) as 20% of the £18K total agreed. It appears that we avoided the next payment of a further 65% by just a couple of days, thankfully! 

Like Guest2025 has asked, I'm also keen to know when (how soon) I can submit a section 75 claim? My preference would be to get my deposit returned & go elsewhere for my windows, even if Everest somehow continues in any capacity.

Lastly, I notice that the Everest website is now down. That wasn't the case earlier this week when it opened up as normal but with a notice from the administrators at the top of the page. Would this be considered an indication that the company is no longer trading & therefore unable to fulfil its orders, enabling Section 75 to step in?     

 

    

They're questions for your credit card company who I suspect will want to wait until they know the final status of the business before shelling out thousands of pounds in refunds to what will probably be lots of customers in a similar situation.

If the business continues to operate, you'll need to look at the terms of the contract to see if they allow you to cancel without penalty.

I have no doubt that they will want to wait for obvious reasons, as you say. My point really was more about whether or not there is a reasonable case to present now, based on all current indications that Everest are no longer trading. All said & done, the banks don't necessarily have to like it. Ultimately this is about consumer rights, not what the banks would prefer we all do.  

gilesco

user1977 said:

Deaner said:

Lastly, I notice that the Everest website is now down. Would this be considered an indication that the company is no longer trading 

It might simply be an indication that their website provider is trying to cut their losses!

Website is up but the SSL certificate expired yesterday.

gilesco

When I spoke to Everest sales rep this morning he gave me the impression that assets had been passed to Anglian. So it might be possible for them to fulfill existing orders.
Not holding my breath though...

Aylesbury_Duck

Deaner said:

Aylesbury_Duck said:

Deaner said:

Hi all, first post on the MSE Forum.

We too have got caught up in the Everest administration situation. Ironically, this happened on the same day that the surveyor visited our house. So far, only our deposit of £3,600 has been paid (on credit card) as 20% of the £18K total agreed. It appears that we avoided the next payment of a further 65% by just a couple of days, thankfully! 

Like Guest2025 has asked, I'm also keen to know when (how soon) I can submit a section 75 claim? My preference would be to get my deposit returned & go elsewhere for my windows, even if Everest somehow continues in any capacity.

Lastly, I notice that the Everest website is now down. That wasn't the case earlier this week when it opened up as normal but with a notice from the administrators at the top of the page. Would this be considered an indication that the company is no longer trading & therefore unable to fulfil its orders, enabling Section 75 to step in?     

 

    

They're questions for your credit card company who I suspect will want to wait until they know the final status of the business before shelling out thousands of pounds in refunds to what will probably be lots of customers in a similar situation.

If the business continues to operate, you'll need to look at the terms of the contract to see if they allow you to cancel without penalty.

I have no doubt that they will want to wait for obvious reasons, as you say. My point really was more about whether or not there is a reasonable case to present now, based on all current indications that Everest are no longer trading. All said & done, the banks don't necessarily have to like it. Ultimately this is about consumer rights, not what the banks would prefer we all do.  

Agreed, but by the same token, the finance provider might take the stance that until the business is officially closed, they are not bound to do anything, and therefore aren't interested in whether a website being down is a reasonable indication of a business likely to close completely.

Aylesbury_Duck

gilesco said:

When I spoke to Everest sales rep this morning he gave me the impression that assets had been passed to Anglian. So it might be possible for them to fulfill existing orders.
Not holding my breath though...

Something something frying pans, fire.

For anyone looking elsewhere once this mess is sorted out, please look for an established, local, well-recommended glazing company instead of signing up with a big national chain.  You're paying a premium for slick advertising and smooth salesmen, the units themselves are made in the same factories that supply everyone else and there's little incentive for fitters to do a great job when they know that slick advertising will keep the sales pipeline flowing in any case.  Local firms survive or die on local reputations and are almost always cheaper, anyway.