Warranties are they useless ?

Amazonwendy62

Hi
Bought a composite front door 2 years ago. 25 year warranty
The beading and seal around the long thin window is cracking and coming away 
Sent photos to the firm, the manufacturers will send the new parts,  but the firm we bought the door from want £50 for their fitters to put it in place

Should we pay ???

powerful_Rogue

Depends on what the warrany says.

the_lunatic_is_in_my_head

Hello OP

You'd have to check the terms of the warranty to see whether it covers labour. 

You also have consumer rights but to be honest 50 quid is nothing these days, I'm surprised they'd even attend for that amount, if the warranty doesn't cover labour to refit for an easy life I'd just pay.  

Aylesbury_Duck

Amazonwendy62 said:

Hi
Bought a composite front door 2 years ago. 25 year warranty
The beading and seal around the long thin window is cracking and coming away 
Sent photos to the firm, the manufacturers will send the new parts,  but the firm we bought the door from want £50 for their fitters to put it in place

Should we pay ???

If the warranty says they'll supply the parts only, and if you want the door fixed, then yes.  Presumably the manufacturer supplies the warranty.  Why should the fitters have to do the work for nothing?

The alternative route is to use your consumer rights, asking the firm you bought the door from to fix the problem because there's clearly a manufacturing defect.  See what they say.

Warranties aren't useless, but people need to read and understand them when choosing/buying, rather than being surprised by the terms of them if/when they need to use them.   Some are better than others.

Aylesbury_Duck

I'm going to guess that it's a dark-coloured door that's in sunlight and hasn't been made to withstand big temperature fluctuations.  I've heard of problems with them, particularly as dark colours are fashionable at the moment.  Loads of houses round my way have gone for that "grey plague" look - all grey rendering and dark grey windows and doors.  Some neighbours have had problems with sticking doors and windows in warm, sunny weather.

Mr.Generous

If it's the normal stuff then very easy to replace the beading, 10 mins max. Any competant DIY er or handy man can do it.