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Removal of gas meter
I am getting a ASHP installed in the next few months so will no longer need the gas supply. I am currently with Octopus for Electricity and EDF for Gas. Octopus currently remove gas meters for no charge, where as EDF charge £80. My EDF account is currently £170 in credit, last bill was for £38 at the start of April and am…
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SMART METER
Currently in the middle of a smart meter saga with British Gas so thought I would post some of my "learnings" Story is: Have totally revamped my energy supply (panels, battery, ashp) and wanting to get best tariffs needed to have a smart meter installed. Installation occurred 16th Feb, engineer confirmed working on the day…
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Exit fee if moving to same suppliers new tariff
Electric only with EonNext I'm currently on the Next Loyalty Fixed v4 paying 29.3 per kWh and 47.94 per day I know if I change supplier there is an exit fee, but is there also an exit fee if moving to one of their other tariffs?
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Night and day rates wrong way round
My energy company have my night time rates and day time rates the wrong way round, I thought they would pick it up when I told them they were entering them on the wrong side. I had to send pictures of my meter readings day & night a number of times,eventually they recalculated the bill and at one time I was £15000 in…
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Advice needed
I'm with Octopus Energy (from when they took over Shell a few months ago), just received last month's bill and they have entered a meter reading incorrectly and added £1700 to this months bill. I've emailed them 3/4 times to get this corrected and I've been met with just total incompetence to the point I am absolutely…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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British Gas won't accept complaint
Last year I had a complaint with British Gas over their provision of my services and delays in having meters working correctly. This was resolved via the ombudsman and all has been well since October. I am on the EV tariff with cheap electric midnight to 5am. My January bill shows 0 overnight usage. I have been charging my…
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E.on next final bill warning
recently I switched the energy from eon next to other engergy company. A three weeks later, I got eon next a gas bill said I paid less for the last two years totally 1500 pounds. But the last two years, i submitted readings every month and according to the smart meter reading to paid the fee every month. I told the company…
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Flux from April?
It's tariff change time approaching again. Has anyone who stayed on Flux over winter had an email telling them what the new prices will be from 1st April? Just wondering if it'll be worth switching back from Agile...
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Total Heating Total Control (THTC) all electric home tariff monopoly by OVO (formally SSE)
I've been tied into an SSE Total Heating Total Control (THTC) all electric domestic tariff since moving into my modest 3-bedroom detached bungalow in a rural coastal village of NE Scotland since 1997. Over the years I have upgraded the heating (Quantum storage and Monteray panel heaters), water heating storage, double…
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Business electricity rates - too good to be true?
Hi, apologies if this should be in the small business section, I wasn't too sure. I am currently on deemed rates for my first new business premises. I have been looking into contracts and my current provider's rates would be more than the deemed rates. I am a low user >1000kw per year so the standing charge would be high.…
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Standing Charge for uninhabitable property
Hi, I'm in the process of renovating my house and am living elsewhere. There delays due to COVID and now the cost of materials and labour. I had to take edf to the ombudsman in 2022 to waive the standing charge and now edf have come back saying they've updated their system and do not waive standing charge anymore. The…
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Charged imperial on a metric meter
I have just discovered that I have been charged imperial on a metric meter since 2013! It would seem that Npower, who changed the meter over, did not register it on the national database and therefore I have been billed wrongly for over 10 years. I read my meter every month but was unaware of the differences. The only…
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EDF leccy smart meter stopped reading
I received the statement on the 12th for gas, all correct with the tariff change end of March, but there was nothing on electricity. Just checked my account and leccy smart meter hasn't sent out anything since 12th March. The numbers do run in the meter, looks OK except the text Load Limit Status Inactive looks like…
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Extremely High Gas Usage
Hello, We are in a 4 bedroom detached house - 30 years old. Loft insulation is so-so. We have a 7 year old Baxi boiler that is serviced annually. Most of the 11 radiators do not have TRVs. The thermostat is in our (cold) entrance hall. Apart from the boiler we have no other gas appliances. We have already been in touch…
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Am I entitled to see an engineer's report
If an engineer had attended my property to fix an issue, am I entitled to see the report? I have been told I'm not as it may contain commercially sensitive information or person identifiable information. I've gone back and said that information can be redacted but I am still denied this. I've raised a DSAR and received a…
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How to fill the data gap?
There is a gap of about 12 days in the data from my smart meter. Data stopped being received but started again a few days ago. I'm on a Time of Use (EV) tariff so I cannot be billed properly with this missing data. By all accounts the missing data is still stored on my smart meter so could be downloaded but whatever…
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Tulo Energy - anyone used them?
They come up as the cheapest for me by a fair bit with no exit fees. Variable yes but being a small provider may be able to stay cheap and apparently have been going a few years and survived the energy crisis that knocked many out of the market. There's no trustpilot reviews for them but noted some on here did join them in…
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Have I made a mistake?
Hoping for some feedback/advice please. I'm with British gas, standard variable, a low user Electric 858kWh Gas 1958kWh per annum. Pre 31/3/24 Electric 35.68p/day unit 15.57/night unit SC 54.34/day Gas 7.34/unit SC 29.6/day DD £60.10 /month Account in credit by £75.00 Bill 1/4/24 1/4/24 New Standard variable rate Electric…
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Energy company reluctant to upgrade Smart Meter
I have Series 1 Smart meters supplied by BG some 8yrs ago. I requested a In Home Display from our current supplier to which they supplied. As the meters are of the 1st Gen, the IHD will not connect even within 50cm distance. Been advised the meters are too old by the energy company. When using the energy hub, the…