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Has anyone reverted back to unmetered/rateable charging after meter fitted?
My water meter is bring fitted this week and Im sure its going to save me money on my current £110/month charges with UU. There seems to be this thing where I can decide within 24 months if I wanted to switch back to rateable charges so I was wondering if anyone had actually reverted back because they didnt make much of a…
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lead pipe replacement scheme Thames Water
Hi, I wonder if anyone has any advice on this please. I am renovating my ground floor and found lead pipes. Since the floor is being dug up I have replaced all the pipes on my property with approved plastic pipes up to my boundary. I applied to the Thames Water lead pipe replacement scheme a few weeks ago and requested…
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South West Water Single Occupants Pay Higher Charges than Multi Occupancy - Why?
It's bad enough that South West Water has almost doubled my annual fixed charges for water and sewage (no surface water) in one bill and increased the cubic meter consumption charges by 30% in one go BUT..... I have just discovered that a single occupancy house pays higher rates for the fixed charges than a multi occupancy…
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Meter readings not being logged and now have a huge bill
We were on holiday last month when we received an email from Anglian Water that our monthly bills were increasing from £47 per month to £92 and that our usage had increased. When we returned home we decided to check the house for any signs of a leak. We couldn't find anything apart from the meter was moving when we weren't…
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South West Water S/c's up by huge amount
Quarterly s/c has gone up from £23 to £38, no doubt inspired by the crooked energy industry and, again, anti-Green as it hits low users hardest in percentage terms. I am just going to pay the unit cost and see what happens, rather go to prison than give these animals any more money.
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Why would I have a sudden, drastic reduction in water consumption?
I've always felt my water bill is high for a two person household, but previous meter readings over the last few years have always suggested high usage. I'm having a bit of financial overhaul and thought I'd take a look at my SWW account, and was surprised to see my account is currently in credit. What I'm struggling to…
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Paying by standing order
Been paying my business water bill in installments via standing order since 2023 without any problems. In April 2025 they contacted me to say they wanted me to go on direct debit but I refused and carried on paying via standing order, mainly because the company are incompetent from previous experience. I've never refused…
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Suds/Soakaways
I’ve just found out I was being charged for surface water at my previous house for 4 years when I shouldn’t have been. Apparently if there is a Suds/Soakaway system in place you don’t get charged but all the residents on the estate were charged. People have just found out and are rightly querying it and getting refunds but…
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Over Charged for 8 years
It was recently discovered that the water meter fitted for my flat 8 years ago was supplying my downstairs neighbours flat as well. He was never on a metered connection. I have therfore been charged for all the water he has used as well as mine. We both now have internal meters fitted. I've raised this with ses water twice…
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Southern price increase of 54% - doesn't this break Ofwat's price cap?
My cubic metre sewage charge from Southern increased in March from 246.10p to 379.40p, which is 54%. I understood that Ofwat had capped it to a lower number. Can anyone shed any light on this?
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Southern Water 52% price increase for Waste Water only?
This is more of a rant
or vent than anything else but I would welcome comments. We live in a four
bedroom house near Chichester in West Sussex. Portsmouth Water supply
our water and Southern Water take away waste water. We are not on a water
meter. Portsmouth Water latest bill is a very reasonable £130 for
July 2024 to…
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What next....meter issues/leak
Hello, After receiving our bill yesterday....I've finally challenged Southern Water as they wanted to up our Direct Debit to £177 per month from August!!! This year has been £72. For context, we are two adults (and one dog) living in a three bed mid-terrace. And before anyone asks....we don't have a pool/hot tub/pond. We…
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South East Water
Trying to log into my South East Water account to download and pay my latest bill and it fails. Correct email and password, comes up with 'something went wrong'. This has worked fine before. If I click the 'forgotten password' button it claims to have sent me an email but nothing arrives. There are two other options, via…
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Single Person Water discount
Hi all, does anybody know if you can reclaim on previous years bills where you were eligible for single occupancy but never applied, I can see that the water companies can increase your bills going back as far as they want, but nothing on ofwat or their websites about backdating claims for single occupancy. Would be…
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Water Bill dispute help if water board not helping
My 86 year old parents noticed a dramatic increase in their water usage, and contacted the water boards, who discovered they had a leak and “fixed it”. Which they didn’t, they called them out again and repaired it properly a second time, so they were told, we contacted them again and they said it is high and they would…
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South Staffs Water didn't even read my mums meter for her bills
I didn't know that my mum had a water meter , but I since discovered she had it for perhaps 10 years out more. When I contacted South Staffs Water about change of bill payer , they asked for a reading (that's how I found that she had a meter). It was dirty and dusty that it was clear to me that no one could have read the…
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Water compensation to double for some in England
If you experience problems with your water supply, such as low pressure, outages and poor service, companies in England will pay more in compensation from Wednesday 2 July. Read the full story: Water compensation to double for some in England – you could be due £100s for outages, poor service and more – here's what's…
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Water Bill
Hi guys. Joined the MSE forum because I have a question about my recent water bill and wanted to get some advice. It’s a bit long but wanted to include as much detail as possible. My bills are 6 monthly and I get an actual reading in May and estimated in November. I have just had my May bill and whilst I expected an…
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Huge Thames water bill rises 2025/2026 50% + for some
https://www.dailymail.co.uk/news/article-14330437/Thames-Water-hike-customers-prices-sewage.html Way more than supposed rise (35% by 2030) top heavy in 2025 (20%)
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Water bill - HOW MUCH??? - is this normal?
Our water bills have almost doubled in 2 years from £600 to nearly £1,100 a year. Metered house, 2 adults and 3 teenagers. Meter reading read by water company remotely. Is it just the cost that has soared or has our usage become excessive - 5 month gap in the readings here. We seem to be average according to tne volume on…
