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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Tomato Energy Credit Scam
In July 2024 I left Tomato Energy to a new supplier, however I had a credit balance with them of £145. I wrote/complained to them but it took until October 2024 to get them to agree to credit my WattsApp on line account and issue a final bill, which they did. What they did not do is credit my Bank account. A month later…
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Opinion needed on failed supplier switch compensation.
So situation as follows. No welcome message on meter or IHD, when it usually shows on a switch. New supplier has admitted verbally and in writing problems their side, but not in wording that says switch is failed, in their words its just a meter communication error. Meter is actually communicating, Bright service still…
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Ovo energy
I pay my energy bill by DD monthly and never check my account until January this year.It showed over £1000 in credit.I questioned it and was told they didn't have a meter reading for my electric despite having a smart meter.I gave it 10 days after the engineer had been out questioned the credit again.I cancelled Januarys…
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Using comparison sites to switch to existing energy provider
I am currently with British Gas on the price cap. The switch tariffs on offer through the customer portal are rubbish. However on comparison sites they often put up much more competitive switch deals which seem to allow switches from new and existing customers. When completing switch forms, it is all very much worded…
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Octopus Intelligent Go 6 hour changes being rolled out.
Upcoming changes notice, from octopus Electric vehicles are booming. In March 2026, over 22% of new cars sold in the UK were electric, and the old fear of "range anxiety" is practically dead. With modern ranges hitting 300 miles and a rapidly growing network of ultra-rapid chargers, most drivers just plug in every few days…
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To Re-fix early or not to
I'm currently on the MSE Octopus Saver paying ~ £70 dual fuel per month. Now as per typical bad luck me my fixed tariff expires in August (9th to be exact) now I'm debating if I should bite the bullet and eat the exit fee (total of £50) or wait it out till closer to my renewal date and get a new fix then. What are peoples…
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Not So Smart Energy Provider
It all began in the summer of 2020. EDF sent an engineer to install smart meters, early pandemic, socially distant and facemask compliant. The installation was far from smart. No readings transmitted, IHD seemingly working, but it could have just been in demo mode. No progress for a year, ombudsman investigated. Paltry £25…
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British Gas Final Bill
We have recently moved house to a property that was supplied by British Gas (BG). Immediately upon moving in we took photos of the meter readings, submitted them to BG and then started the switch to Outfox Energy (OFE) It appeared that everything was going to plan with the switch to OFE taking place 7 days after we moved…
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E.On Next trying to pull a fast one?
Be warned… About two weeks ago, I took a gamble and decided to take out a one year fix with E.On Next (my existing company). As we mainly use during the day I was sure to chose a tariff that had the same day/night rate and this was confirmed in the email confirming the tariff change. get my first statement post change and…
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Plug in solar
https://www.euronews.com/green/2024/07/23/solar-balconies-are-booming-in-germany-heres-what-you-need-to-know-about-the-popular-home- There was an item on radio four about a booming trend of pug in solar, in Germany. I got the impression that you just plug it into your 13amp socket and it gets used by your appliances. Have…
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Cheap Energy Club password issue
I entered my password and was prompted to change it for security reasons. I was sent a link to do that but every time I set a different password and try to sign in I get prompted to change it. Any ideas?
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Price increase in July? Potential ceasefire?
It seems like there maybe finally a ceasefire with the iran war. I was on 12m fixed November 2025 v1 with octopus energy. I was worried about the prices shooting up in July and then go up even more up from November when my current term would end ready for another fixed term. Now I decided to refix because of this with…
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Retrospective changing of tariff on Heat Network
Hello, We are leaseholders and our energy is provided by a Heat Network by With Energy, who are part of Pinnacle Power. Our apartments are managed by the management agent Rendall and Rittner. Myself and approximately 600 other leaseholders received the following in a communication from With Energy on 28th April 2023:…
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EDF FreePhase Dynamic Tariff
Anyone on this tariff? It has 3 rates green 11:00 pm - 6:00am red. 4:00pm - 7:00pm amber the rest of the day Rates alter daily with wholesale prices. Today green is 13.35pkw red is. 27.51pkw amber. 16.17pkwh
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Octopus App not tracking IOG cheap rates
hi. Anyone else seeing the same issue? Since April 29th all usage appears at peak rate, though I can see (via Insights) and Octopus confirmed, that cheap rates are being applied. Therefore it looks like the app has an issue though Octopus don’t seem able to help. I’ve been using the app for over a year on IOG and it may…
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smart meters
Is there any way to trace my smart meter history. I had a smart meter installed before the pandemic. After a few years I was getting constant emails asking me for a meter reading. That shouldn't have been necessary. In October, last year an engineer spent all day replacing everything and I was given another, exactly the…
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How to check if you're on the Energy Price Cap
About two-thirds of homes are on a price-capped energy tariff. To quickly check if you're on one, we've created a new Price Cap checker tool. We'd love to know what you think of it! How to check if you're on the Energy Price Cap Thanks MSE Clare
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Optiwatt plug in energy saver
Hi, has anybody got any knowledge or experience of this item, (Optiwatt plug in energy saver) claiming to reduce electric bills? Thoughts please, tia
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Eon next power up
Eon next have invited me to sign up for their PowerUp event tomorrow from 10:00am to 12:00pm. “Your target is to use 1% more electricity than you usually would during this time” “If you hit your target, we’ll give you £0.20 credit for every extra kWh of electricity you use.” Anybody else participating?
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Octopus gas tariff
My fix ends in 2 days and looks like flexible is cheapest currently. But I'm guessing it'll go up in July? Fix is 1p more per kWh. Is that the sensible choice? Having an exit fee makes it a harder decision
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