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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Help! Student renting and must arrange own bills
My grandson is heading into his second year at Uni and would like to share a flat with two friends. They've found somewhere but bills aren't included. He told me they've been quoted £30 per student per week with Unihomes to cover tv license, water, insurance, gas, electricity and broadband. To me that seems high, but it…
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Octopus Snug and Switching Problem
I switched to Octopus Snug in September last year and since then have been unable to obtain Economy 7 quotes, all the comparison websites think I'm on a normal tariff. I did speak to someone at Octopus about this a while ago but just got "it wouldn't be us" which was very helpful!! Just wondered if anyone else had…
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Economy 10 & Smart Meters
I have an all electric house with 2 meters. The underfloor heating [acting as a storage heater] & hot water are heated from an Off Peak meter with 7 hours at night & 3 hours pm boost.EDF have just informed me they are replacing my 2 meters with a smart meter.I have no idea what this means for meI presume it means I have…
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Is this a genuine letter
This letter got pushed into my letterbox but I have heard nothing at all from my energy supplier Is it genuine.. should I be concerned ?
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Bit confused about fixes and EV Tariffs (Octopus)
Got a quick one to check, hopefully is simple… I’m with Octopus and gas is fixed to Dec 2026, however my electric tariff is IOG which I think is variable. I can’t see a fix EV tariff on Octopus; is it possible to get this type fixed or am I stuck on the variable?
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Plug in solar
https://www.euronews.com/green/2024/07/23/solar-balconies-are-booming-in-germany-heres-what-you-need-to-know-about-the-popular-home- There was an item on radio four about a booming trend of pug in solar, in Germany. I got the impression that you just plug it into your 13amp socket and it gets used by your appliances. Have…
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Octopus Fixed Tariffs 2026
Octopus 12M Fixed January 2026 v1 Is now current offering. Mostly increased I think.
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Small Claims Court advice
Hi, I've had a dispute with British Gas for years now and want to start preparing materials for a court claim. I'm not 100% sure where to start though! The amount is fairly small (~1k), but it's been years of deep stress and repeated poor customer service (and lies) from BG. What approach should I take? Thanks!
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Solar Export tarriff makes my EDF standard account unuseable
Having solar panles and an export seg, Keeping control of my normal electric and gas tarriff is a night mare with EDF, as they seem to have dumped my export readings into my main accout. This has caused me lots of problems, unable to change tarriffs on line, unable to book a smart metter install on line. Then add in I live…
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Infrared Heating for Home
Not sure the best place for this and a quick search showed only posts from over 10 years ago for IR heating. I live in a flat in a converted church. Solar, heat pump and gas are all out of the question. We have old electric panel heaters (dunno if I'm using the right name really) but they are Consort, 2000KW I think and…
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edf
I am contacting you regarding systematic billing manipulation by EDF Energy that is currently threatening my family's urgent mortgage renewal this June.Following a multi-year billing delay caused entirely by an uncompleted supplier transfer error on their end, the Energy Ombudsman formally investigated and ruled that the…
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Crossed Meter - British Gas not helping.
Hello, I have been dealing with a crossed meter situation since last year. After multiple conversations with British Gas that were very unhelpful, I opened an ombudsman case. During the case, BG sent an engineer out who identified the correct meter…let's call this meter A. They identified meter B, the meter I have been…
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EDF
This discussion was created from comments split from: EDF.
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British Gas Final Bill
We have recently moved house to a property that was supplied by British Gas (BG). Immediately upon moving in we took photos of the meter readings, submitted them to BG and then started the switch to Outfox Energy (OFE) It appeared that everything was going to plan with the switch to OFE taking place 7 days after we moved…
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Incorrect tariff rates.
Hi, I just wanted to highlight something I have picked up recently whilst reviewing my British Gas duel fuel account paid by monthly direct debit, As my fixed tariff comes to an end later next month, June 2026.I am currently on the British Gas fixed tariff v32 which is due to end 25th June 2026, I have been on this since…
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14 day cooling off period when switching
I was on a 12 month fixed rate with my current supplier that expired on 17 May. My current supplier offered me a new 2 year fixed rate which would start when my old fixed rate expired. I agreed this new fixed rate on 12 April. My new deal started on 17 May as agreed. when does my 14 day cooling off period start- 12 April…
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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Smart Meters
Hello allI recently emailed Octopus Energy as they said I didn't need to send meter readings as I have smart meters. I told them that I'd asked for the 'smart element' to be disabled & asked how I could achieve this. Below is the reply I received. Are they correct? Many thanks in anticipation of replies. I understand that…
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Smart Meter Issues After Switch
We moved our energy from Octopus to EON Next on March 19th, I have an EV so it was Important to get a decent overnight tarrif and with the events in Iran I was looking for a fixed rate and this fit the bill. A couple of days after the switch I noticed the smart meter was still showing the Octopus details and tariff. This…
For questions about water supply to your home.
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Most recent: Cambridge Water (S.Staffs) taking full bill amount by direct debit despite me already paying by CC by camking
20 May at 8:31PM
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