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Hoseasons poor service
I have an unresolved complaint with Hoseasons- tweeting is the ONLY was to get a reply . Looking at their Twitter they seem to be in meltdown with huge backlogs. Poor service and no proper replies. Don’t know what else to do?
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Somewhere above the clouds?
My husband and I love cloud watching. We very often point out pictures in clouds and I love seeing the 3d effect of white clouds moving in front of darker clouds. So, can anyone recommend anywhere in UK where we can possibly drive ABOVE the clouds? Obviously it'll be somewhere higher up looking down, (maybe above a…
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Can't get mother's Day refund
Hi there, I've been chasing a hotel for over 100 days for a refund for Mother's Day afternoon tea which cost £130. I've emailed them and whilst they're helpful over email explaining the delay (they need to batch process the payments through a 3P supplier which managed the actual booking) I've still not got my money back. I…
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cottages.com failed payment
Hi We booked a few days
away with Booking.com and got a confirmed booking. Then we got a call
from Cottages.com saying the payment failed because of a failure on
their website and could we give them our card details over the phone.
Not knowing if it was a scam, we asked if we could call them after we
checked our bank and…
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Premier Inn Cancellation and VAT rate change
Hi,I've just successfully cancelled 2 bookings made with Premier Inn both booked whilst VAT rate was 20%. The bookings were both 'Advance' rate and as such qualify for a full refund.However, the amount refunded is less than the full price paid as VAT refunded is 5%Is this correct?
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Center parcs reduce price of my holiday
Hi. We had to rearrange our center parcs holiday because of coronovirus. This was last week yet this week the price of our new holiday, on their website, has reduced in price by £200 due to the government vat cuts for hospitality. I rang Centre parcs today to ask them to amend my invoice to the new advertised price but…
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Any holiday cottage rentals offering covid cover if need to cancel
Can anyone advise of companies offering refund etc if covid should prevent stay. I have seen this with one company who offer option to defer your booking, receive a credit note or cancel your booking and receive a full refund, if regional lock downs happen in either your or there area etc. Only they have few dates..... for…
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Booking.com/hotel issue, who do I take to small claims?
We booked a hotel in Clacton through booking.com, well husband looked and saw it and it was the top of the list with okay pictures and reasonable ratings on booking.com, we booked for two nights for a double room for 10/11 July. On arrival at the hotel we noticed it looked a bit shabby on the outside but we only intended…
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November celebration stay in the UK
My wife and I celebrate our golden wedding in November. I would like to find a comfortable hotel for a weekend within 2 to 3 hours of Bath. Covid has somewhat dented our finances though. It doesn't have to be "posh", - comfort, atmosphere and welcome are more important along with nice meals. Does anyone know a secret…
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Moved: Parkdean holiday
This discussion has been moved.
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Moved: Am I entitled to a full refund if part of my trip was cancelled due to COVID-19
This discussion has been moved.
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How to get refund for Twickets tickets?
I purchased concert tickets more than 180 days before I lodged a PayPal claim, and so the claim was instantly rejected because of this. Paid for by PayPal via a debit card. Basically concert was cancelled due to Covid-19. I purchased tickets through Twickets. Seller won't respond to e-mails. Any suggestions much…
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Getting deposit back from booking agent.
Sometime last year my parents booked a holiday cottage in Northumberland for August of this year. They paid a deposit of £350 by credit card and the booking was made via an online company, not direct with the cottage owner. About a month ago they were contacted by the owner who as very apolgetic but said she wouldn't be…
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Sun Holidays from £15pp January 2020 Codewords
Starting Saturday 4th January 2020 Once open, the booking office will be at https://club950.co.uk/ Ten codewords needed including the bonus code which I'll post here All code words needed to book will be edited into this first post for easy access BONUS.....,.....,,,.,,,..,... GOOD Saturday 4th January .. PEEP Sunday 5th…
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Travelodge voucher scheme
Hi. I booked a Travelodge room for May this year but unfortunately had to cancel the booking due to the event being cancelled because of the virus. It was on a saver rate but with the current rules being relaxed I was issued a voucher which I used + a small additional fee to rebook for September. Unfortunately the event…
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Family Short Break Ideas
Looking for ideas/recommendations for somewhere we can get away for a few days in the next month or so (probably Thurs-Sunday) that meets the following criteria: -within 3 hour(ish) drive of Yorkshire -plenty to keep us occupied either on site or v close by - things like tennis, table tennis, mini golf would be good -not…
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Holiday Home Rental
I’m after some thoughts/advice on what I should do with my caravan. The park it is kept on I can’t do my own subletting and has to be done through the park. I can however let friends and family stay in it. I have a friend who would like to book the van and I have told her the price for the time she wants. She has now asked…
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VAT Refund on UK Caravan Holiday
I have a caravan break booked with Hoaseasons in August and have paid a deposit. I have just received the reminder to pay the remaining balance and they have not reduced it for the VAT reduction to 5%. I am sure if VAT had increased they would be billing me more, so why are they not passing in the VAT reduction? What…
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National Holidays gift voucher refund
My Mum had £200 worth of gift vouchers bought as a Christmas present and has been unable to use these. As these were bought with cash in a National Holidays branch is there a way to reclaim the £200 as it is a large sum of money to her being a basic rate pensioner?
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Alton Towers - July 2020
Thinking about going later this month/early next month - I know they're limiting the number of patrons going in - just wondering if anyone knows if they are still doing 2 for 1 offers on entry, and if so where?
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