Accommodation nightmare

sirenx

I have had booked an apartment in North Tyneside for a week in September. On arrival the place was absolutely filthy and i complained to the property manager. He offered to get a cleaner to come over and that it would within 30 minutes. This in itself would have been impossible as the whole place needed a proper deep clean . I told him that given we are in the middle of a pandemic it was not acceptable , Work surfaces covered in days old dried food, dirty carpets, Bath was filthy and shower curtain had body matter of some kind on it, dust and dirt and dead bugs on all window ledges, toilet flush was was broken , there was empty soda can and dirt on stairs leading to apartment and the front door had at some stage been kicked in and not replaced, alley way to property had bin bags of rubbish strewn across it . Not a 30 minute fix in anyway . I refused to stay at property as i am disabled and in a high risk group if i was to contract the virus. The manager is refusing to give me a refund and will not give me a correspondence to send paperwork for small claims court. Booking.com are no help .  I have no idea what to do !

tacpot12

Pay £3 to find out the name of the leaseholder from the Land Registry. 
There is the possibility that the leaseholder rents the flat to someone who was sub-letting it without permission from the leaseholder.

If you have home insurance, you might have legal expenses cover. If so, call the legal help line and has them to represent you in this case.
If you don't have such insurance, write a letter before action to the leaseholder at the flat and hope that they receive the mail and respond with the name of the tenant of the flat (you will be suing either the tenant at the flat, or the leaseholder at the leaseholder's home address). See if you can find the leaseholder address from the land registry or via Companies House. 

sirenx

Thank you so much very helpful indeed. Has become a nightmare