Gigantic tickets misleading refund practices and unfair booking fees

Jamika10

I bought a ticket, originally paid £98, the event was cancelled by the organizer but only £80 as refunded.

A £18.10 booking fee for a cancelled event is disproportionate and, in my view, not justifiable.
I raised the issue directly, but they were unwilling to resolve it or refund the remaining amount. Their approach feels like a deliberate practice that disadvantages consumers and avoids accountability.

I would appreciate any advice from someone who has successfully dealt with a similar issue.

Ayr_Rage

If the fee is outlined in the contract that you agreed to then your opinion of what is justifiable doesn't count.

born_again

https://forums.moneysavingexpert.com/discussion/6654002/gigantic-tickets-misleading-refund-practices-and-unfair-booking-fees

Fee's in relation to Booking fee (admin) are not refunded, as the co still have these charges.

ch3shirecat4

How they get away with such prices astounds me. Grifters

LightFlare

https://forums.moneysavingexpert.com/discussion/comment/81912055#Comment_81912055

how dare anyone charge for services/work they have provided.

Wages and business overheads aren’t cheap nowadays

Who knows exactly who does what and how long it takes them to come to £18.50 as a figure

Irrelevant anyway as it’s covered In the T&Cs

You are free to accept or not