Gigantic tickets misleading refund practices and unfair booking fees

Jamika10

I bought a ticket, originally paid £98, the event was cancelled by the organizer but only £80 as refunded.

A £18.10 booking fee for a cancelled event is disproportionate and, in my view, not justifiable.
I raised the issue directly, but they were unwilling to resolve it or refund the remaining amount. Their approach feels like a deliberate practice that disadvantages consumers and avoids accountability.

I would appreciate any advice from someone who has successfully dealt with a similar issue.

Ayr_Rage

If the fee is outlined in the contract that you agreed to then your opinion of what is justifiable doesn't count.

born_again

https://forums.moneysavingexpert.com/discussion/6654002/gigantic-tickets-misleading-refund-practices-and-unfair-booking-fees

Fee's in relation to Booking fee (admin) are not refunded, as the co still have these charges.