Static Caravan sale Parkdean- not received money!

1 Post
Hello,
Anyone else out there struggling to get their money from a Caravan sale with Parkdean? We sold ours over a month ago and our Buyers paid Parkdean who were to take their extortionate commission and settle our loan and pay us the remaining. The Terms and Conditions say we would get our money within 21 days of the paperwork arriving at head office. It has been 28 days since we sent paperwork and nothing. The Customer service is appalling and I have emailed and emailed and rung and had to be so persistent to just get a response. Fobbed off a few times. I sent a Complaint to General Manager on Monday who didn't pick it up. When chasing it today he said he didn'e 'see' original complaint email!! Where do we stand with challenging their breach of Terms and Conditions?
Thank you,
Rachel
Anyone else out there struggling to get their money from a Caravan sale with Parkdean? We sold ours over a month ago and our Buyers paid Parkdean who were to take their extortionate commission and settle our loan and pay us the remaining. The Terms and Conditions say we would get our money within 21 days of the paperwork arriving at head office. It has been 28 days since we sent paperwork and nothing. The Customer service is appalling and I have emailed and emailed and rung and had to be so persistent to just get a response. Fobbed off a few times. I sent a Complaint to General Manager on Monday who didn't pick it up. When chasing it today he said he didn'e 'see' original complaint email!! Where do we stand with challenging their breach of Terms and Conditions?
Thank you,
Rachel
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The only normal people you know are the ones you don’t know very well
They are only 7 days late, most people give 14 days' leeway before chasing payment anyway, under normal circumstances. And of course now is a very bad time because of aforementioned virus.
The only normal people you know are the ones you don’t know very well