Love Holidays

Darren123456789

Hi Martin I don't know what to do next. help!!! We booked a package holiday with love holidays to Bansko and departed on the 15th March, after 2 days we was asked to leave our hotel due to a covid19 lock down at the resort.we received a call from our holiday provider and made them aware of our situation but they offered no assistance.we were left stranded and had to involve the British embassy to get us out. They sorted out accommodation until they were able to get us to the airport. Our flights home were cancelled by easy jet, which we could not transfer because they were booked by love holidays.so we had to arrange new flights home. Since returning home I have tried to contact love holidays for a refund, speaking to them on there web chat, where I have been disconnected twice, I emailed and wrote to the over 10 days ago and have only been given a refund for the return flights from easy jet. I feel they should refund us for the days not spent at the resort, the return transfer and the flights we had to book with Ryan Air for us to return to the UK. I have been trying to get a response since we returned to the UK at the end of March but cannot get a response from love holidays Please help If you need any more information please contact myself Thank you
Since I sent you this on messenger we have also done the following.
Hi Martin With reference to the above I could really do with your advice. Please contact me back. Since I contacted you with the above I have raised a complaint with ABTA they have since contacted me saying Love Holidays have now left this organisation and they can no longer proceed with the claim. Is this the case ? Please please help I seam to be going round in circles

WeAreGhosts

Hi
Have you seen this?:
https://www.moneysavingexpert.com/news/2020/09/love-holidays-follows-on-the-beach-in-quitting-travel-trade-asso/

sheramber

Th refund on the return flights from Easyjet covers your Ryanair flight.
Other costs should be claimed from your insurance company if you have thee correct cover.