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Techie Stuff

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Digital voice installation - what actually happens ?
When BT get around to it I assume an engineer arrives. My phone point and router are in the hall. What does he install and where ? Will he have replacement phones if mine don’t work ? What else do I need to prepare for or know in advance ? How often do people have problems and what are they likely to be ? Not that I’m at…
Cheapest Way to Backup Photos and Videos To The Cloud
What is the Cheapest Way to Backup Photos and Videos To The Cloud? I need to cover about 2TB of data. Thanks in advance
Facebook - Fake Account (account set up in wife's name)
"Techie Stuff" seems to be the only category that fits this? My wife's sister told her yesterday that she was getting Facebook friend requests from my wife but she does not have a Facebook account and has obviously not triggered any such request. I have a Facebook account and found the profile in my wife's name. The…
Firestick won’t work when switched to another
I had a Firestick connected to my main Sony TV set, it was giving a little trouble, a friends brother in law is sorting it out I have a second TV, mainly used by the children, it's set up is as follows: the aerial goes into a Humax PVR out from the PVR to a Samsung TV. that Firestick. It worked perfectly. I decided to…
Please educate me on phone charger speeds
Hi all genuinely baffled here. Have owned iPhones for years. In my cupboard/car/desk/coat etc.etc I have amassed loads of chargers. Probably some from Poundland, some original Apple, some from Amazon etc, etc… I’m sure a lot of you get my drift. So, I get in my new VW car and plug my iPhone into the white lightning cable…
SOME MP4 video files won't open.
I have downloaded and am using VLC - yet some of my MP4 video files will not open - they show as a parking cone - others will open. As far as I can see - there's absolutely no difference between the individual files (they are all between 200Mb and 400Mb in size).I have updated VLC Windows media player no longer plays MP4's…
Facebook forum
Is anyone aware of a Facebook forum where I could possibly get help from, I'm trying to get my page verified but the "how to" makes no sense to me at all. TIA
New battery not calibrating
I’ve had a new battery installed on my HP laptop. In the HP support assistant it says the battery should be calibrated. I have followed the instructions and calibrated it. HP Support Assistant still says it isn’t calibrated. Could it be wrong? This is the message I got when I finished calibrating
microwave failed
I have a counter top Hotpoint extra space microwave, the one that don't have a turntable, it's quite big , it's 4'yrs old. last week I heated up a cup of coffee, took cup out, and accidentally closed door, it ran for about 2 seconds empty. it made a big pop noise, tripped the main fuse box. I reset the trip switch, checked…
Problems with a single email address bouncing back
Firstly apologies I'm not at all techie but will try and explain the issue as best I can. I use Virgin emails (the old Virgin.net format) via Thunderbird for all my emails and can also access emails via the Virgin media hub online. One email address - which is unfortunately an important work one bounces back 99% of the…
Itunes updated unexpectedly and lost all my favourites and playlists
About a month ago I opened my Itunes and it had updated, I have not updated it for years as only use it now and again mainly to add songs to my favourites for the year. Once it had updated everything had disappeared and was just like a new install, so I reloaded my library but that was a disaster as songs, tiles and album…
10+ yr old Laptop - updating to Windows 11 from Windows 10 Pro? Bitlocker?
Hi I have a 10 yr+ old laptop. Somehow managed to upgrade this to Windows 10 Pro which it is now running. It also has Bitlocker. Both the Windows 10 Pro and Bitlocker were needed for some work I was doing but no longer do, so neither are crucial to keep. My questions are: 1. Should I manually updgrade to Windows 11 now (or…
Norton 360 program and PC problems
I have often read on this board that you should ditch your Norton program as there is no need for it. I've just run a scan using it on my 4 month old Pc and it states that I have: 299021 Browser junk 6467 system junk 389 Broken short cuts 365 Broken registry issues And that i have 5 programs slowing my PC Naturally I want…
Alternative Video capture software
Hi I have been capturing VHS footage from old VHS tapes, using Cyberlink Power Director 14 and a USB capture device, and an old VHS player. However, I seem to be encountering an issue whereby the video has some judder and interference and the Cyberlink software thinks its a copyright VHS and stops the recording process.…
Facebook Hacked - Please, bear with as I explain.
Hi All, I found on my Birthday of all days, that my email account and facebook account had been hacked. I have been able to regain control of my email account, but my facebook account is still unaccessible. Before I go any further, I found that the email address in facebook account has been changed and the mobile no listed…
How to export MSG from Thunderbird
If any one know the solution pls suggest me!
Can't get a refund for in app purchasesHELP
Firstly I hope I'm posting this in the correct place and someone can help me. My 4 year old grandson had made unauthorised in app purchases from a downloaded game via Google Play. Un-known to me he managed to toggle off aeroplane mode and has racked up almost £400.Unfortunately I didn't notice the payments had gone out of…
Deleted email folder by mistake
The folder seems to have disappeared in both Thunderbird and GMail, both on my PC, tablet and mobile. If I restored my PC (Windows 11) back to previous date, would this also restore my GMail folder? Thanks for any advice.
PS4 slim storage
https://www.amazon.co.uk/dp/B07453KBHK?tag=track-ect-uk-1960376-21&linkCode=osi&th=1&psc=1&ascsubtag=ecSEPed6vjlvnfzgno Can anyone tell me if this compatible with a ps4 slim? I’ve seen some external storage which are suitable for PS4 but not the slim version. Trying to find 2tb for under £50 thanks
Alternative to RING camera?
I have had a Ring Floodlight camera for 3 years. When they decided to increase the subscription significantly I decided to sacrifice the recording and I cancelled the subscription. What I didn't realise that I also lost quite a few other features by not having a subscription. I'm now staring to think I'm going to have to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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