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Ryanair grrrrrrrrr
I phoned to book a flight on Wednesday evening 21st. My husband got home from work Thursday evening (22nd) and said he can no longer get those dates off work so I tried to phone Ryanair. It says on their website that the call centre is open until 7pm. I phoned at 6.30 and a message said the call centre was now closed. I…
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Praise Easyjet holidays
Posts praising Easyjet are rare so I thought I'd do one (it's the holidays section though not just flight - if that makes a difference?) Son and I supposed to go to Barcelona in June 2020 - obviously cancelled due to Covid. Easyjet offered vouchers or cash, took the vouchers and rebooked for 2021. Obviously that couldn't…
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John Lews exchange policy
Before my local John Lewis closed down I could take an item back and exchange it easily. If I bought a dress and then decided I needed the bigger size I could take it back and swap my size 8 for a size 10 (I wish I was actually this size). However things have changed and I bought a dress online and decided I needed a…
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Barclays ISA delayed/mislead transfers
Hi. I wonder if anyone has/had issues with Barclays ISA delayed/mislead transfers. I opened a 1 year fixed ISA in March and one of two ISA transfers from SBS is still not debited in my account as per 19th of June. SBS financial team posted proof of transfer being cashed by Barclays in April. After numerous phone calls and…
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Interest rate rises to tackle inflation
Can someone please explain the logic of interest rate rises to tackle inflation. I get the idea of this supposedly reducing peoples spending capacity to force down inflation but why should banks (private institutions), benefit from this. Would it not be better to raise taxes to reduce spending power, affecting all people…
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*Rant* Statements
Fed up with bank and credit card companies e-mailing saying "your statement is ready" only to log on and find it's not!
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Revolut Support Telephone Number
Hello, I am trying to get some help regarding fraudulant activity on my Revolut account but I am getting no joy from the agents on their chat system. Since 1pm yesterday I have been passed to 8 different agents and I keep getting different answers from each one. While in Naples I had about 8 'rejected' transactions and…
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Started To Get Amazon Parcels Delivered to My Address By 'Mistake'
Hi there. I've recently started to have other people's Amazon parcels delivered to my address by mistake. The house number is the same as mine, but the street names have been different to mine. They're for a housing estate near to my address. This started happening only recently. The parcels are from Amazon via a courier…
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Asda - Melted ice cream.
Not sure what's happening at my local Asda store in Leyton. Seem to be going downhill fast with their over the top almost weekly price hikes (compared to other supermarkets). Now we seem to have melted ice cream. Bought two of their own brand cornetto over a weekly period and when getting home (less than 8 minutes walk),…
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Praise for the Passport Office
The Passport Office gets a lot of stick, and is likely to get much more if the strike goes ahead, however they aren't always bad. I applied on line for a passport and Royal Mail took 4 days to get my old passport to the Passport Office despite PO advising used of 'Guaranteed 24 hour Delivery'! The timeline once the…
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Secret Sales!
Thanks to using a discount code for Secret Sales from here, I am now out of pocket due to being sent items that were too small & returned them for a refund. We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items! So, this is just a heads-up…
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Starling Bank - Praise
I was moving a fair amount of money between saving accounts and ISAs, which triggered a potential fraud flag (a little annoying, but understandable). Starling sent me a message saying they were going to call to discuss the transactions. This was an issue as I am away in South America so can't take calls. I thought this was…
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Renewing driving licence
I've just renewed my driving licence at age 73. Both this time and at age 70 I did it online, and on both occasions the licence took 4 days to arrive and the form-filling was straightforward. I can really recommend renewing online!
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Minimum card spend.
Minimum spend on card purchases are so infuriating, I wanted to buy a £2.50 newspaper (as a one off) and then had to buy something I neither wanted nor needed to take it up to £3. I know they do it to make offering card payments profitable due to the fees they incur but it really is frustrating when we live in a…
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Return Address in China!
On 25 May I bought a pair of sneakers from Sophies Soles for £26.97. They took 13 days to arrive and were too large. There was no packing note. Their website says email them about how to return goods. Two days later I was told to return them to an address in China. This is obviously unacceptable. On looking at their…
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Moonpig & Complete Savings
I recently bought a card via Moonpig and was directed within this site to a Company called Complete Savings. I can't remember giving my bank details but I guess I must have as £15 was taken out of my account by them and would have been taken out every month if I hadn't noticed it on my bank account. When calling my bank,…
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Scam and Fraud
25th April I saw the programme with Martin Lewis on
the This Morning with Holly Willoughby and Phillip Schofield, bitcoin and her
opening an account on air, it came up when I was looking at my Instagram. I clicked on the link and it asked me for my email address and contact number. I received a call then email from…
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Most ridiculous 'add-on' you've ever had to pay?
What is the most ridiculous add-on you've been made to pay when buying goods or services? Did a gifted experience voucher come with a particularly steep service charge? Did an airline's mandatory extra charges really take the biscuit? I'd love to hear any and all examples. Thanks.
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Praise to Sky
I dropped my SkyQ remote and it fell apart, little bits of plastic everywhere, and as I am a night owl I filled out a form on a Sky web page at 00:30 on Sunday night/Monday morning. Just had the postie deliver a new SkyQ remote at 11:30 this morning, and it was free.
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Extremely poor customer service at tesco cafe
My wife recently took our two toddlers to the tesco cafe at 3.30pm on Friday just gone. She was met by a disgruntled employee who declined to initiate conversation and ask her what she wanted to order. After my wife saying "hello" twice the employee huffed and said "we close at 4pm" my wife responded "it is 3.30pm" the…
