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Hotter Shoes - Not issuing refunds
Warning! I returned shoes on 17th Feb that I had purchased on line. They say they deal with returns swiftly! I am still awaiting my refund (over £200) and when I phoned them on Saturday they could give me no indication of when I may get it even though they acknowledge I have returned the shoes. The advisor was unable to…
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Just Fashion Now: BEWARE!
Waited months to receive item only to get a very cheap not even close to what I ordered. After several emails they responded that they will not issue refund because what I ordered and what was sent are both made with polyester. I ordered a sherpa type fabric jacket. I got a cheap very thin sweatshirt. Pictures did not…
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TSB switching offer, ugh!
Posted originally under Banking as didn't realise a Rant section existed. My Tuppence re TSB Switched to TSB 30 November last year for their then switching deal, think it £50, £50 in a year. Saved the switching T&Cs to a PDF, it was something like, have two DDs, pay in £500 and make a debit card transaction before 10…
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Evri is not the courier from hell
I don't know what we have done right in our small town but every Evri parcel that's sent to us arrives on time, in great condition and is delivered with a smile. Each time I see a terrible comment I wince because what is going wrong with the rest of the country? Are we, in our little hamlet, living in a bubble, and if so,…
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Best laugh of Christmas season
OK, I've been told many times my sense of humour is weird, but my best laugh was being notified by the Facebook Community Support bot that one of my posts was being blocked for breaching their guidelines. Very rarely post on FB, probably four or five times in two years but hey ho. This one was a very obviously…
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Mercedes breakdown Mobilo
Hi We were at one of our kids the other day and they told us they'd been out and was going to fill the car up but could not open the fuel flap on their Mercedes. They returned home and rang Mercedes breakdown services operated by their in-house service called mobilo supported by the RAC. As we sat eating and drinking, the…
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Renew TV Licence. Or not!!!
My TV Licence is due for renewal end of July but have twice had renew warnings and requests fot payment via an old e-mail address. Please make sure you are paying the correct people. Easy to check by puttinf either your address or last Licence number on the BBC site which will give you the correct info. Doubt every request…
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Amazon customer services
I bought my son an iPhone from Amazon. A package with a drinks bottle arrived. Immediately called Amazon. I sent proof including weight of packaging and item which correlated with packaging marking. I sent proof of collection. They have refused to send a replacement item so my partner ordered a second phone. That failed to…
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Loo roll quality
Anyone else noticed a change in Andrex Classic Clean?. The quality is less likely to flush reliably.
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Aldi now searching empty bags
We went to a retail park on Saturday to do our usual weekly shop at Aldi. I arrived at the checkout with three bags for life and were placed on top of the shopping. They were completely flat as they had nothing in that at that point. The checkout operator said he wanted to search the bags because they has a shop lifter…
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Beware dynamic pricing
I had found the iPad I wanted on Curry’s site & put it in basket last night. Unable to complete until this morning & found the price had gone up £50. Contacted customer service who just said that’s how it goes - tough. Just to warn others this happens. The ‘deal’ was very short term but no indication of this given on the…
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Fitbit Frustrated with customer service!
Bought a fit bit inspire . Fine then one day on charge won’t work . Contacted Fitbit uk Cust services sorry 2 months OOD warranty. Offer me discount to buy replacement …Reluctantly I did Inspire 2 plus a fancy metal strap for occasions wear. A few months later in NZ. Put new metal strap on for sons wedding. Noticed must…
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Coinstar Machines in Sainsburys - Vent/Warning
I went to my local Sainsburys yesterday knowing they had a coinstar machine for depositing your small change to get a voucher redeemed against your shopping. I knew there'd be a charge - but I was ok with that as it converted my heavy pocket of change into money off my shopping. I popped the coins in, and a voucher was…
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Lloyds will not add a note to an ill family members file
A member of the family has a business overdraft review soon and if it's not attended then the overdraft facility will be removed and they'll want the whole amount back, but the overdraft is needed. My family member cannot partake in the review as they are currently in critical care. I spoke to the bank and asked if they…
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Beware short time limit for Apple Trade In
Just a quick cautionary tale. Apple offer a trade-in if you buy direct from them. You pay in full for the new phone and you tick a box to say that you want to trade in your old one. You give details and they give you a value, which they say they will honour, as long as the phone is indeed in the condition you described…
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Assume this was scam call?
Hi guys, is this scam call familiar? I've googled as my anxiety is on overdrive but can't see it mentioned. Had call on landlines which is rarely used, automated message saying that this is security call, 2 suspicious transactions on your card this morning for 7k and 2k, press 1 to confirm or 2 to speak to operator" of…
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HMRC - how to contact ?
I need to get my mothers PAYE coding amended as she now qualifies for blind persons allowance. She doesn’t have a personal tax account, not meeting any of the requirements needed to register (no passport, drivers licence etc etc) so it seems the only means of contact is by ‘phone. Called once, listened to all the spiel,…
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Scottish Power literally uncontactable by any means
Had a Smart Meter fitted nearly 3 months ago. It's never worked. Spent the whole time since them trying to contact Scottish Power to resolve it. Here's how that works: Livechat: is just a bot that gives links to FAQs, none of which are related to Smart Meters Twitter help: Tells you to DM them name, address, postcode, DOB…
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30 ways to stop scams article discussion
This thread is specifically to discuss the content of the article 30 ways to stop scams To discuss or ask a question just click 'reply'. Thanks!
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HSBC Bank UK requires 100+ years of financial records - Financial Ombudsman agrees!
I'm the Treasurer of an unincorporated association that was founded, with no capital whatsoever, in 1915... 106 years ago. Members fully understand the importance of anti-money-laundering legislation, and we have no reason not to comply as far as is possible. But HSBC Bank UK required us to complete a "Know Your Customer"…
