Sports Direct Ripoff on returns

Eleanorus

I just bought two items online in the Sports Direct sale.  They charge £4.99 for delivery even if you collect from store, then £4.99 to return goods.  Is there any way I can claim back the cost of postage of the return?

Marvel1

Only if wrong item or defective.


https://help.sportsdirect.com/en/support/home#folder_80000242252

Returning items

You must return your items by post to the Returns Address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us.

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

Any returns are at your own risk. For your protection, We recommend that you return your items either by courier or by tracked post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. 

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned.

cymruchris

Eleanorus said:

I just bought two items online in the Sports Direct sale.  They charge £4.99 for delivery even if you collect from store, then £4.99 to return goods.  Is there any way I can claim back the cost of postage of the return?

Not all retailers have free returns anymore. It's becoming (and I think will become even more) common that retailers pass on the costs of these returns to consumers. The days of ordering a pile of stuff, keeping one item, and sending the rest back will soon be a thing of the past. For Sports DIrect - you might be better off going into the shop, trying it on and then buying it or not buying it without needing to return it. You'll save a tenner every time.

DullGreyGuy

Eleanorus said:

I just bought two items online in the Sports Direct sale.  They charge £4.99 for delivery even if you collect from store, then £4.99 to return goods.  Is there any way I can claim back the cost of postage of the return?

They are required to return the cost of standard delivery, if you pay for enhanced delivery they can retain the difference. They are free to charge the cost of return assuming their terms are clear etc.