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Overseas holidays & travel planning

Get help with questions about international travel including package holidays.

Suitcase recommendations for long haul
Happy New Year everyone! I've just booked a solo tour to NZ with Riviera Travel in October. I've got to fly with BA from Newcastle to Heathrow, then Heathrow to Singapore. We have a night in Singapore, then fly Singapore to Auckland. Return flight will only be one change in Singapore. I'm packing light and just want one…
Incognito mode to book flights?
Hi, I was wondering of peoples experience using incognito mode to book flights. I've seen mixed reports that websites can track what your previous searches and due to the 'interest' increase the price. I've had this happen before (price increasing mysteriously without warning just as I'm about to book), but don't know if…
Travel Trolley refusing to allow us to redeem travel voucher
* We have a travel voucher for a flight with British Airways that was booked with Travel Trolley * We have written confirmation from the company that the expiry date is late 2023 * When we attempt to redeem this voucher, they send us around in circles and say we can only claim back the tax from the original flight and are…
British Airways delayed luggage - compensation?
I travelled to Berlin for 5 days in December, my luggage was delayed and not delivered to me until my last day in Berlin. What are the rules around compensation for this? I paid £75 at the airport to put my bag in the hold so I'd like that back considering I had to wait 4 days to get it!
Northern Lights trip
I am looking into a trip to see the northern lights (as a solo traveller) for anyone who has done this, did you use a company with specific experience in this sort of trip? and a general package holiday company?
Eurostar booking issues: any suggestions?
I want to book some Eurostar tickets in March. I've tried different browsers, different credit cards, at different times. And it just doesn't work. You get told they know some people are having problems booking, a reference to use, and a contact us option. I've used the contact option, and that leads to the message that if…
Name sequence wrong on ticket with trip dot com
Hello, I booked flights through trip dot com for two passengers. The flights are non-refundable. However, one of the passenger’s first name/surname are in wrong sequence. I spoke to the airline to change the name sequence but they said I have to speak to trip.com’s helpdesk. Trip dot com said it’s not possible to change…
Planning a family holiday to CAPE VERDE, any advise who to book with / through
were planning a family holiday to cape verde , be 12 people in total. any advise who to use to book ? travel agent ? my heads spinning and would really appreciate some personal recommendations for hotel or anything really X were hoping to go in June 2023 during term time for 7-10 days , Thank you so much
Update holiday ins?
Hi. Took out holiday ins 4 months ago for trip in jan 2023. My son over the last few weeks has been to the dr and having tests to see if he has ibs or ibd possibly. Our insurance states we do not need to tell them of any changes if they occurred after policy was taken out… Only to tell them of changes when applying for a…
TUI holiday complaint??
HiI'm posting this as I'd like a second person's opinion on some holiday issues I'm currently having. Are these worthy of a strong complaint for which I should seek compensation or are these just teething issues that I should accept for a foreign holiday? I'm currently on my 4th day of an all inclusive Dominican Republic…
TUI Air Passenger Duty Refund Admin Fee?
Hi all, Recently had to cancel (on the day) a package holiday with TUI due to illness. Just wondering if it is worth claiming back the air passenger duty from them (for 3 passengers) or do they charge an admin fee which makes this not worth claiming. I can find nothing on their website/in their terms and conditions. Any…
10k Hilton Honours Points expiring 31st December
Hi everyone - I just got notified that 10k of my Hilton honours points will expire in a couple of days - does anyone have any ideas what I can do with those points considering the short time frame? The only credit card I have is Amex and I also have Sainsburys Nectar card. Thanks
Refund for passenger Air Tax duty for cancelled holiday
Hi, I finally received my refund for my holiday a month ago from my travel insurance (RBS) after myself and my family could not travel due to my son being ill (was booked to go in June 2022). However they are unable to refund the air passenger air tax duty and told me to contact my travel agent to arrange a refund…
Long haul - options when unable to fly due to illness
We were due to fly to NZ for Christmas, flying LHR-SIN-AKL on Singapore airlines. The trip was a huge deal for us as our entire extended family live in NZ and we haven't seen them since before Covid hit. We bought the tickets in the summer and they were already at the limit of what our budget would allow (Dec-Jan being…
Small Claims Court - Ryanair
I put in an MCOL claim for £800 to Ryanair 14 days ago, as we were refused boarding on a flight for which they claimed we needed covid tests. I have received this email today. Dear Sirs,We write on behalf of our client, the Defendant in the above matter. We refer to the claim form issued on 24/10/2022. It appears to us…
lastminute.com refusing to give me my money back!
Hi All, I'm wondering if someone can help me, please? I accepted a credit voucher for my refund with lastminute.com. I went to use my voucher and discovered it had expired. I feel I have been misled as it states it could be summer 2021. I have also been unable to access any terms and conditions since the day I accepted the…
Passport question.
My sons UK passport was issued May 18 and has expiry as Oct 23. We are travelling to Maldives Feb 23. I'm aware adult passports for EU cannot be longer than 10 years, so assume children's is 5. Maldives require 6 months on passport on return I think, but obviously isn't EU, but I know passports issued now are only for 10…
Sickness travel claim - please help!
Hello all, We'd planned the trip of a lifetime, pre-Covid, and having had to postpone it twice, finally got to the airport in October. (For context, it was a 5 day USA city break, costing over £5k) On the way to the airport, I wasn't feeling great and ended up having to run frequently from the check-in queue to the loo,…
Easyjet lost luggage then found but not returned
Easyjet lost my suitcase on 7/8/2022 ( flight from Luton to Schipol) . I raised a lost luggage claim on their portal on 19/8/2022 . On 19/10/2022 ia message was uploaded to my claim to say they had found my suitcase and would send it to me . After 1 month of her hearing nothing posted on their portal but got no reply .…
Cruises
Ive been tempted by going on my first cruise. What should i consider before booking? I know some will avoid cruises due to covid. Im interested in a no fly cruise from Southampton. So many to choose from. Thanks all