Cancellation of tickets to Thailand

cherry76

Have booked with Thai airways to go Thailand. Due to circumstances will not be able to travel. Pl does anybody know how can I cancel, cannot find a uk number or email address. Thanks

swingaloo

Are your tickets refundable? Does your travel insurance not cover your circumstances for cancelling? 

cymruchris

cherry76 said:

Have booked with Thai airways to go Thailand. Due to circumstances will not be able to travel. Pl does anybody know how can I cancel, cannot find a uk number or email address. Thanks

Depends on the circumstances and what class of ticket you've purchased. Some are refundable, most are not. As above - did you get your travel insurance when you bought your tickets? If so - check to see if it covers the specific issue you're facing, and if it doesn't list it, give them a ring to discuss it. 

Generally the airlines won't refund unless you've bought a ticket that's actually refundable. There are some extreme circumstances where on a non-refundable ticket they will move a flight (but not all airlines do), such as the death of a close relative. I remember I was due to fly to Malaysia a few years ago, and my grandmother passed away the day before my flight. I spoke to Emirates airlines and asked could I move my non-refundable ticket until after the funeral, and they said yes on the condition I submitted a copy of the death certificate (which I duly did when it was available - and they moved the flight at no cost).

Caz3121

You need to look at the fare conditions of your ticket
with Thai the Saver fare is non-refundable
Standard and Flex economy can be refunded for a USD200 fee
If you are unsure of which type you have the baggage allowance can be a clue
20kgs = saver (non-refundable)
25kgs = standard ($200 fee)
30kgs = Flexi (($200 fee)
35kgs = full flex ($150 fee)

Ayr_Rage

Suggest you use the same portal that you used to book the tickets, website or app, assuming you booked direct with Thai Airways.

If you booked through a third party that is where you need to go.