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Overseas holidays & travel planning

Get help with questions about international travel including package holidays.

Heathrow no1 lounge-when to arrive..
Hi, Hope some experienced flyers might be able to help. We are flying from Heathrow terminal 3 at 15;40 to Orlando in August and have booked spaces at the number 1 lounge. I read that the lounge has a maximum stay of 3 hours. I’ve also read that the 3 hours maximum is related to departure time, so we could go in at 12:30…
Tell travel insurance of positive COVID test?
Hi I have a holiday due to commence in 6 weeks time - I booked it in February and bought medical travel insurance the day after. Yesterday I tested positive for COVID so I'm isolating until I test negative - do I declare this to the travel insurance? I need to call them to update them on the results of some recent…
ESTA - Cautionary Tale
We flew from London Heathrow to Orlando with Virgin last month. To cut a long story short a woman in the next row of seats to us was removed from the plane as her ESTA had been cancelled by the US authorities. She was distraught as she was travelling with a large family group for a holiday. We were all buckled and about…
Passport validity Greece
Hi I currently hold a UK passport that was issued on Dec 2013 and expiry on Sept 2024.. I’m booked to go to Greece in June, as far as I can understand my passport is valid and won’t cause any issues as it will have been issued under 10 years old by the time I’m away and will be valid at least 3 months after the day I plan…
TUI COMPLAINT EMAIL ADDRESS PLEASE?
Hi all, first post. We have just had to cancel our holiday to Lido De Jesolo with TUI, which was booked for late September/early October. I found out yesterday (whilst trying to book airport parking) that the outbound flight (with Easyjet) had been changed from a departure time of 12:55 pm to 6:30 a.m......and the inbound…
RYANAIR - SKYWAY ROBBERY!
Be very careful when flying Ryanair. Even when their own app isn't working, preventing you from checking in online, they will still charge you for checking in at the airport.Ryanair charged me an extra €165 to get me and my family home, even though it was their app that was at fault. €165 to print off 3 pieces of…
Poole-Cherbourg September
Hiya We’re venturing on our first family holiday with our newborn and toddler. Travelling Poole to Cherbourg in September. Would anybody be willing to share a discount code for our sailing please? Huge thanks in advance!
Medication - forgot to bring it
Hey all, I made a right boo boo... On route to the US.... I take 'Sandoz' Bedranol tablets for blood pressure..... I picked up wrong box, so only got 4 days worth instead of a month's worth.... (will be US for 2 weeks).... Am guessing I can't just rock up to pharmacy and say I need tablets :D , would it be a case of…
Holiday Planning Help
Hi everyone, I haven't ever been abroad (as an adult) so am at a bit of a loss. I'm looking to go either of the first two weeks of July with my 17 year old son. He's never been in a plane and desperate to fly but it needs to be as short a flight as possible as I'm terrified of flying. Neither of us are interested in sea or…
Compassionate passport - what are my chances
Had a complete nightmare today, lost my passport at Gatwick airport. I was due to fly with my partner who is 31 weeks pregnant and my toddler son. We made the decision that she would go with him and I would stay at the airport and hope the passport turned up, jumping on a later flight. However it did not turn up. Given she…
FAmily Travel insurance, with an adult child
Hi there, I'm looking for travel insurance - we're a family of 4, and oldest child is 19, so an adult. I'd like to also find out if any Annual policies would cover the oldest when he is travelling alone, or would it only cover when we are together. Any ideas where to start looking? Thanks!
Is annual travel insurance invalidated by a cancer diagnosis?
We took out annual travel insurance in February to cover a short break back then and a potential holiday (fortunately not yet booked) later in the year. However, my wife has just had a routine mammogram - and they found cancer. She has to have a mastectomy. Hopefully we might still be able to have a holiday once she's…
Money Moral Dilemma: How much should my partner pay towards our holiday?
This week's MoneySaver who wants advice asks... I'm going away with my partner, his 15-year-old daughter and our 16-month-old daughter this summer. We're debating how much he should pay. He suggests he pays for his and his daughter's flights and me for my flight (our toddler will be on our laps), and that we split the…
Flight delay compensation rejected
Hi wonder if anyone can help. We recently had a flight delay coming back from Majorca and TUI have confirmed delay was 4 hours 58 min. They stated the delay was due to medical emergency which occurred on a previous rotation and rejected our claim under extraordinary circumstances. We know the flight delay was a 6am in the…
Post Office Bureau de Change
My friend went to the post office today to buy 300 euros using his debit card. First, the post office employee took £288 from his debit card. This amount shows as pending on his bank statement. Then the employee took the card again to take the same amount which this time did not show as a pending transaction, but as…
Easyjet flightclub and cabin bag extra charges on moving flight date
Today I found out another appalling way Easyjet has "invented" to charge flightclub clients when they call to change a flight date. When the client does this flight change online, the system charges any flight fee differences plus a flight change fee. This is ok and inline with all published rules. However, one of the main…
Animal Health Certificates/Pet Passport
Last year, after not going abroad in the motorhome for a couple of years (Covid + medical issues) we decided to venture to Europe again. In the meantime, though, the rules about pet passports had changed. Animal Health Certificates are required for our dog not the familiar EU Pet Passports. We had planned our first…
European breakdown recovery to include car & bike trailer
Hoping someone can point me in the right direction for breakdown recovery that will cover both my car and motorbike trailer whilst travelling in France. Not easily found on comparison websites and I'm getting fed up of trying to speak with a Customer Rep at the individual breakdown or insurance companies. Thanks.
Travel insurance cash cover
A friend is travelling to Spain next week and will be carrying around £5000 in cash for a legal purchase. He is anxious to get travel insurance that covers the cash and despite a LOT of searching I'm having no luck. Any recommendations?
Annual travel insurance reducing cover for remaining holidays
I took out a annual travel policy with Avanti . Due to health complications I had to cancel one of my holidays has was advised not to fly. I put a claim In for the holiday affected and they have now advised me that I now won't be covered for anything similar to this health condition for the remaining holidays. My health…