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Met police and speeding
I was doing 32 in a 20 zone (unknowing that it was a 20 zone). After contacting met police they wrote an email to me stating that I would be offered a fixed penalty course offer letter. However in the post they sent me a letter stating that I would be receiving points on my licence. When I called them up they said the word…
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Lease car being delivered - crash en route to my house
I have just signed up for a new lease car (first time doing this) and my delivery date was today. Unfortunately the company has just phoned and advised that the car has been in an accident en route and is on it's way back to the depot. They are going to assess the damage and provide transport in the meantime so that's ok,…
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Car breakdown & rejection, but me, the car and the garage it came from are all miles apart!
I live in Glasgow, I reserved a car online from a used car garage in Liverpool at the end of April with £100 credit card payment and then went down a week later (3rd May) to buy it (paid by debit card) and drove it home. It's a nearly 5 year old Hyundai Kona Electric. I put nearly 1000 miles on it without any problems, but…
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Registered keeper / insurance conundrum
Last year my wife bought a brand new car as a cash purchase for which she is the registered keeper. The insurance policy is in her name as the main driver, while I'm listed as an additional driver. I have my own car which is similarly registered and insured in my name. So far so straightforward. However my wife has since…
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Dartford crossing. "Your payment method has been updated."
...If you didn't request this, please call us on 0300 300 0120 between 8am and 8pm. Thanks, no I didn't request my account to be disabled and I gave up calling this morning at 282 in the queue with no online updates/expectation. Customer Service haven't replied to my emails over 3 days and everybody has a deadline of 31…
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Third party claim on guilty party's insurance
About three months ago, my car’s front nearside wing was damaged at a roundabout by a driver who had lined up in the left-most lane, marked for the second exit, while intending to turn sharply right to go to the third exit (the queue on the left is always shorter than on the right). At the scene, he asked me who I thought…
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Consumer Rights, Dispute with Lender
Hello All, We purchased a car through Hire Purchase. The car now (June 2023) has a failed engine and found to have been missold. The complaint has been escalated to the Financial Ombudsman, who has advised (March 2024) the lender to unwind the contract and refund all amounts. Since then the lender has taken little action…
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Reliance Byte unpaid fuel notice scam?
Hi All, I've received an unpaid fuel notice with all of my details, however this definitely wasn't me as I live nowhere near the fuel station mentioned and I've never been there before. The letter claims there is CCTV yet there is no image provided on the letter. I've googled the company and apart from their website, I…
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Isn't this Occupation Question on Insurance a bit dated Now??
In these days of Zero Contract Hours and Agency Work.Things are much more pacey now.Yet you could still get your insurance voided if you have the wrong occupation mentioned. Currently I have 4 Certificates of Insurance for the same period and have changed my Finance Agreement with Close Brothers 4 times.It doesnt help that…
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Penalised for removing extra driver from renewal
My recent car insurance renewal had increased which I anticipated but shopping around seemed not to bad so I checked the policy and phoned to renew. My OH has been added before but due to serious health issues and him giving up driving and selling his car this year I thought it best to remove him from the policy and…
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My car has been scrapped - but it hasn't!?
Hi All, Just received a tax refund for my car that I bought in December last year - I did not request one. I have not done anything other than use it and now have been advised that I can't as it's technically been scrapped. I have the V5 and the MOT is valid until October. I checked online and the car details could not be…
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Correcting Mileage
Has anyone attempted to correct car mileage recorded by the DVSA, and does 'clocking' affect the insurance for a car or driver? I recently noticed that the DVSA records for my 2005 registered car which I've owned since 2008, incorrectly suggested the car had been reduced by around 5000 miles between an MOT performed in…
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Car insurance Hire and Reward
I am trying to locate a car insurance company that will allow me to take out an additional 3rd party policy to cover me for Hire & Reward This is a requirement and an option when signing up to deliver for Amazon Flex, however you need the permission of your main insurer and lots I have tired don’t allow it anyone have any…
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Bought Car from Cargiant...No Cold AC
Picked up my 2021 Corolla Touring Sports from cargiant on thursday 3 days ago. Today notice the air con is blowing warmish not cold cis its inly gotten hot today. Will they repair it if i take it back to them? Dont think a regas will do because gas only finishes in the event of a leak. Will have to keep regassing it. How…
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Car written off as Cat S - I want to keep it; how does this work?
Car was rear ended damaging tailgate and bumper. Liability admitted by third party, and so everything is being dealt by third party insurer. I was told this morning they have written my car off, and will deem it a Cat S. I intend to buy the car off the third party insurer for salvage value, and replace the boot and bumper…
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Unsure if I have the right oil for my car
I have a 57 reg honda jazz. I've used 5w-30 engine oil before. I found a shell one at euro carparts that was £6.70 for a litre. It's shell helix HX8 5W-30. I bought it and then realised you can put your number plate on the website and it gives you the correct oil for your car. All the oils that come up are 5w-30 however…
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Car accident
I ha d an at fault accident in March . The other car was 11 year old so written off . I know the other party has a new car . From what my insurance said they didn’t have a personal injury claim but they had received a solicitor letter , i know the insurance will pay for car , car storage , car hire . I think car hire was 5…
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Auxillis Total Loss Settlement
So my wife's Qashqai (69 plate Tekna 1.3 45k miles) was rear-ended a couple of weeks ago. It was 100% the third party's fault (driving too close/fast) and they accepted that at the roadside. Admiral offered to claim via Auxillis. The big advantage being no upfront excess to pay and wouldn't count as a claim, although it…
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Potentially due to recieve Parking Charge Notice but don't have V5C
Bought a used car last week but am yet to recieve V5C, DVLA says a four week wait. However at work today I forgot to register my car in the system which controls the car park. Obviously I will speak to them but assuming any notice will be sent to the person who is still shown as the current owner, aka, not me? Is there any…
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Car insurance renewal doubled
I reported an incident of mechanical breakdown to my insurance company when it happened. I asked if they could provide a courtesy car but as mechanical breakdowns are not covered they advised they could not. They decided (i didn’t ask) to send out an engineer before this to assess the car and confirm the mechanical…
Bought a car, van or motorbike on Personal Contract Purchase (PCP) or Hire Purchase (HP) since 2007? Discuss the probes into hidden discretionary commission and undeclared commission - and how to complain.
470 discussions
2.3K comments
Most recent: What is unfair commission? by dunstonh
3 August at 11:10PM
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