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Flights, currency & car hire

Going abroad? Post questions about flights, foreign exchange and vehicle rental.

Europcar "premium" protection query
Recently booked flights with easyjet and booked my car hire through them afterwards also. The booking is with Europcar and I selected the premium protection plan. I thought I was doing this on their own website. I got an email through this morning from Axa regarding this premium protection. Is this the company Europcar use…
Europcar sharp practice at Carcassonne Airport
I would not normally post but hopefully this may help other UK travellers not be ripped off by unethical practice at Europcar, Carcassonne Airport. We hired a car for 2 days from Europcar at Carcassonne Airport. On returning it, the check-in reviewer said there was a scratch underneath the front valance which was not on…
Small claims court against airline - question
Hello, I have a question, because I'm puzzled by the Small Claim process and I don't know if I've done something wrong. A well known airline cancelled our flight, and we had to wait days for the replacement flight. After a lot of letters, asking for compensation, which weren't answered, I started a Small Claim with the…
CHANGE OF FLIGHTS FROM THE 23RD DEC TO THE 24TH DECEMBER
I had a booking to fly from Leeds/Bradford to Belfast at 12 PM on the 23rd of December My booking was through BA with Aer Lingus who use Emerald Airways. This was booked back in October and was a BA Reward flight. I received and only saw the text when I was plugging in my phone to charge it. A text was posted on my mobile…
Car Hire - Pictures - Light
I have a strange question: I very frequently (10-20 times a year) hire cars in Lisbon. I have an annual Car-Hire-Excess insurance and never pay for the additional insurance cover from the car hire companies. This means taking pictures + videos but I frequently pick up cars at night and if not, many of the car hire…
WizzAir Flight cancelled - no re-routing offered
Wizz Air has cancelled our / all flights in April from Hurghada to Milan. We were / are going to connect to an Easy jet flight to Manchester. WizzAir will not offer re-routing with another airline, plenty available just a refund So means booking at possibly a higher price. Can I take them to court in the UK for not…
Non refundable - not disclosed
My apologies as this may be a long one... My wife and I both worked overseas for many years, I relocated back to the UK 2 years ago to buy a house and get things set up here while my wife and daughter remain overseas so my wife can continue with her business and my daughter can finish her primary school so we're all having…
Flight cancelled issue
I was suppsoed to fly with Batik air last week. Due to midnight fog, the flight did not take off at the scheduled time. We were asked to wait for an hour and 2 hours later, we were told that the flight has been cancelled. We were to be taken to a hotel by coach and we would be put on the next flight at 2:00PM the same day.…
Can anyone recommend excess insurance for care hire
A very good evening, I hope you are well I am renting a car abroad in Maderia Island next month which i have booked. I see MSE has a list of Top excess insurance discounts: https://www.moneysavingexpert.com/travel/cheap-car-hire/ I see some have not the best reviews: Leisure Guard…
Package holiday but only taking the return flight ? Allowed?
Hi. I am on a cruise in February and looking at spending a few extra days in Tenerife after the cruise. This would mean forfeit my return flight (return flight inc with cruise package) & book a new return flight & a hotel for ** nights Here the thing - a package deal (inc return flights & hotel) is cheaper than booking it…
Best form for children to take money abroad.
My grandson is going skiing with the school. What is the best way for him to take his spending money as school leave that to the parents to manage.
UK Europcar Car Hire query
Hello a relative of mine booked/reserved a Tesla last month to be picked up tomorrow for their Tesla car that includes the free supercharging deal. What is this Online Check-In that Europcar is sending the email links for to everyone who reserved? They send this link a day before collection. Their website says its quicker…
Hays travel card
We are going abroad for first time in over a decade (going to Crete) i don’t have the best credit rating (although is improving) so have decided a pre loaded card is the best option for us is the Hays travel card any good or are there any better
Latest Ryanair Scam
We have a place in Spain and regularly book a flights with Ryanair as they are released. We find this is a good way to get good prices. We also do it so that we can choose flights in the middle of the day. I currently have 6 return flights booked with them. At the weekend I was looking at my Ryanair app and noticed that…
Should I Rebook or Take the Risk? Air Ticket Name Issue with Juneyao and Asiana
I booked air tickets via Trip.com for a trip from the UK to Seoul with a layover in Shanghai, flying with Juneyao Airlines and Asiana Airlines. Unfortunately, I mistakenly left out the middle names on the booking. When I contacted Juneyao, they told me that since two airlines are involved, they can’t make any changes. They…
Sixt AVOID - Car Hire Excess
In Italy its third party only I discovered last week. So you must have excess cover for entire vehicle - loss or damage or buy their waiver product. Seems to be all over europe.
Easyjet keeps batting me off!
Easyjet cancelled an outbound and return flight (both on a Sunday) and put us on another flight the previous day. The flight details and booking reference were exactly the same. When I tried to Manage my booking and get my refund, it just took me to the new flight therefore I unable to get a refund. I sent an email to…
Avoid Ryanair currency exchange
Considering booking flightsOut with Jet2Back with RyanairRyanair is priced in Euros. Last time I did this I used my Nationwide card that has a good exchange rate etc but RY (of course) did their own unfavourable exchange as it was a UK card.Is there a way of avoiding this?(We still have a valid card with our Cypriot bank…
Is Section 75 or Chargeback appplicable or other option?
Apologies for posting this here but someone suggested I transfer my post from 'Credit cards' to here and I don't know how to do that so reposting the same text: I paid £829.25 to Booking.com for a return flight by cc. The flights were in 2 legs each way. For the inward journey one of the legs was cancelled by the airline…
Nectar to Avios manual conversion failing
My question is based on the following: The manual conversion for points to Avios is still failing for me - this is after a day of trying and exhausting Nectar colleagues, by chat, this morning. I do this manual conversion probably twice a month without issues normally. AFTER the stage when I have successfully used the SMS…

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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Flights, currency & car hire

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