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Europcar Gozen charges
greenbunny_12345
Posts: 1 Newbie
Does anyone have any experience in being charged a Go zen charge by Europcar?
We hired a car at Nice airport and the rental agent led me to believe I was signing for a security deposit and no money would be taken from my credit card however I was actually signing for a 'Gozen' charge and the money was taken from my credit card.
Europcar are refusing to refund the money (250euros) because I signed for it (the document was in French).
I have been to my credit card company and the British vehicle and leasing Association (BVRLA) none of which are interested.
We hired a car at Nice airport and the rental agent led me to believe I was signing for a security deposit and no money would be taken from my credit card however I was actually signing for a 'Gozen' charge and the money was taken from my credit card.
Europcar are refusing to refund the money (250euros) because I signed for it (the document was in French).
I have been to my credit card company and the British vehicle and leasing Association (BVRLA) none of which are interested.
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