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Europcar Gozen charges
greenbunny_12345
Posts: 1 Newbie
Does anyone have any experience in being charged a Go zen charge by Europcar?
We hired a car at Nice airport and the rental agent led me to believe I was signing for a security deposit and no money would be taken from my credit card however I was actually signing for a 'Gozen' charge and the money was taken from my credit card.
Europcar are refusing to refund the money (250euros) because I signed for it (the document was in French).
I have been to my credit card company and the British vehicle and leasing Association (BVRLA) none of which are interested.
We hired a car at Nice airport and the rental agent led me to believe I was signing for a security deposit and no money would be taken from my credit card however I was actually signing for a 'Gozen' charge and the money was taken from my credit card.
Europcar are refusing to refund the money (250euros) because I signed for it (the document was in French).
I have been to my credit card company and the British vehicle and leasing Association (BVRLA) none of which are interested.
0
Comments
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This exact thing has just happened to me - also at Nice airport, last month. I am disputing the charge - will keep you posted. We already have separate cover from Questor and said we did not want insurance. At no point did the man behind the desk tell us that we were being charged for it! We picked up our car on the 13 September - I suspect we both encountered the same rental agent0
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