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Flights, currency & car hire

Going abroad? Post questions about flights, foreign exchange and vehicle rental.

Hired a car from Hertz but they supplied an unwanted electric car
My niece and her husband, on a short visit from Australia, booked a car from Hertz for a one day round trip from London to the Lake District, a distance of about 550 miles, to see her dying grandfather for almost certainly the last time. She booked a Mercedes SUV, or similar, expecting a petrol SUV. On arrival , they…
Credit carr flight refund declined
Im after some advice really, regarding flights and a credit card. In january i pirchased flight from cancun to birmingham with a short stopover in amsterdam. I am doing a multi trip with cancun being my last holiday destination and needing to fly home to birmingham with a suitcase. I purchased flights via kiwi which gave…
Leg of journey to destination in Australia cancelled advice needed
Hi need some advice please as not getting anywhere with finding out our options. My wife booked flights with Etihad from Heathrow to Brisbane via Melbourne and return from Melbourne to Heathrow. Brisbane back to Melbourne was purchased separately as we wanted to fly from a different regional airport as due to spend 4 days…
Stay away from Autovia / Ecovia !!!
Dear people, Please be very, very careful choosing Autovia and/or Ecovia as your rental car partner/provider. This unreliable company is claiming all kind of car damages after your rental period for which you are definitively not responsible. It occurred to me two weeks ago when I rented a Fiat 500 at the Bergamo Airport.…
Easyjet disruption expenses claim
Of my last four Easyjet flights, two were severely disrupted. The first was delayed due to lack of working deicer at the starting airport, we landed just under 3 hours late but by the time the doors were open and we were finally able to get off the aircraft we were past the 3 hour mark. I took a photo on board at 3h01min.…
No compensation when an airport causes financial loss?
Last year our family of 4 were due to leave Luton airport on a 07:15 flight to Antalya on 16th July. It had a problem with its baggage system, it then didn't organise the 100s strong queue of people leaving at all different times, and so our flight departed and transport left without us. Instead we left Luton at 17:55 on…
Ryanair Flight Change
I have a return flight booked with Ryanair for September 25. The Ryanair app is now indicating that the flights have been re-scheduled to some 8 and 11 hours later. I want a refund as the flights are no longer suitable. However I have not received an email from Ryanair confirming the change - this is what opens the door to…
BA check in still 24 hours before flight?
I haven't flown with BA for a while. I didn't like the way that I couldn't get my boarding pass until 24 hours before the flight. Easyjet lets me do it 4 weeks ahead. Is this still the case? I don't have a printer at home and refuse to rely on the phone. Thanks
Does anyone have successful car hire?
I'm looking at car hire from Madrid for this summer. I've don't loads of comparisons etc. and have come up with what looks like the best option in terms of car, price etc. My final thought was to quickly Google reviews for the company I was going to book with (Sixt). They are almost universally terrible. Everyone that…
Hertz Car Rental - Insurance query
Hi - I've booked a car in Canada for this summer but the booking really doesn't make it clear if Insurance is covered or not. I was all prepared to take out a standalone policy for the excess but now i dont even know ive got the basics! How can i tell? Its a prepaid reservation and the confirmation doesnt mention it at…
Will Ryanair give refunds?
I have bought Ryanair tickets for a friend who isn't 'online'. She now finds herself unable to travel. The outward flight is still weeks away. Would Ryanair normally allow a refund of any description? If so, how do I go about it? Any advice very welcome.
Help Needed: Seeking Refund from Wizz Air for Non-Functional "All You Can Fly" Subscription
I successfully purchased the subscription on 12 December 2023 after failing to do so last year. Unfortunately, my experience with the subscription has been extremely disappointing. Despite multiple attempts over the past couple of months, I have been unable to book a single flight using the subscription. Most recently, I…
Ryan Air Check In fee
I am looking for some advice as the way forward to address a complaint against this so called budget airline RyanAir. What I can do after I have complaint and got no positive response from the airline for a refund for check in fees to travel? I have written to them formally and have been told that's their policy etc but I…
Airline claim help
Hi I have a problem with easyJet I have been not aloud to board as there was a problem on the weight of my ski bag when I got to the gate I was told I could. Or board and needed to go back to the check in desks so myself and partner and we were on a booking of 7 people the 2 of us went back to check in they said that the…
Downloading boarding pass to mobile app
I've printed off the paper copy of my boarding pass but would also like to have it digitally on my phone however I can't seem to work out how to do this. Does it mean I can't download it digitally if I have already downloaded and printed it off. Thanks
Cash Not Issued from ATM in Morocco - Chargeback Claim with Revolut
Hi, I'm just back from a holiday in Morocco. Whilst there, I tried to withdraw around £150 in local currency using my Revolut Visa card. The transaction appeared to go through, my card was returned but no cash was issued. I stood at the machine for ages, afraid that if I left it the cash would come out and be stolen by a…
Can my travel agent change my return flight to a different airline without my consent?
Hello Everyone Just looking for a bit of advice, please. My wife and I have booked a holiday through a travel agent. The confirmation sent to us at the time of booking in late October specified outward and return flights with Jet 2. Last week, a further confirmation was sent, with the return flight now showing as a Ryanair…
Please help me get to Australia this year
I want to get to Brisbane Australia this year to see my son. I have looked into flights but I'm completely overwhelmed by the variety of routes and airlines. I have recently 'finished' cancer treatment (6 monthly top ups from here onwards) and will turn 70 late this year. I will be travelling on my own. I have 71,000 Avios…
Airline responsibility to unwell passenger?
What obligations, if any, does an airline have to a passenger whom they deem unfit to fly? This happened to an acquaintance, so details are sketchy: A retired gentleman flew to another continent for the weekend to attend a church event. He flew economy and was exhausted by the journey, but struggled through the event and…
Expedia removing checked baggage from booking & not honouring promised reimbursement.
Good afternoon all. Has anyone experienced having your checked baggage removed from your booking without being advised as such, and then offered to be reimbursed after you paying the airline directly? It would be greatly appreciated if anyone has any contact details they could give me where this can be escalated to the…

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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Flights, currency & car hire

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