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Flights, currency & car hire

Going abroad? Post questions about flights, foreign exchange and vehicle rental.

Ryanair scam
Booked morning flights for a celebration next year. Ryanair have changed the flights to an evening flight (same day just much later). To change the flight back to our original flight (morning) which is still available and tickets are still being sold for they want to charge us £86.00 each. We did not accept the change. Can…
British Airways "Lost" baggage Miami Airport
Can anyone help? After BA and AA guest services made it impossible to check in for London leg online of our flight online, over the phone or at Miami while in transit - my daughter was marked as no show and told she couldn’t fly. Finally allowed on the plane but her bag was removed and is still in Miami. I reported it…
eDreams App confirmed a Refund - how do I hold them to account
Never use eDreams! My mother passed away + I needed to change the return leg of my flight to a later date. It seemed like an impossible task for eDreams, with chat bots informing me that 'the system won't allow that'. I eventually hopped onto the eDreams app + received a message saying I'd be getting a refund for my return…
Airport Fees
It cost £5.00 in vehicle fees if you use a drop off at the airport. What I do not understand is that if you travel in a shuttle with five other couples and you are all expected to pay £5.00 per couple. Meaning the shuttle company has received an extra £20.00 for that vehicle to go to the airport. To me this practice is…
Ryaniar Rip Off
Hello Martin, I thought you might find this interesting; it's about our favorite airline, Ryanair! Yesterday, I booked a flight to Malaga from Manchester Airport through Kayak. As you probably know, Ryanair's website is an absolute nightmare when it comes to booking. I was under the impression that I had purchased one 10kg…
Flight upgrades failure by agent
I have requested by email that an online travel agent upgraded my flights. I was given a price to which i said yes please book them. i heard nothing for over 24 hours despite emailing and would only receive auto response that they are awaiting confirmation from ticketing dept . Today I rang and was told that the agent…
Car Rental Excess
There is a wealth of excellent advice on here over a huge variety of subjects, I am a Brit living in Canada, soon to return back home to Yorkshire. Next April, my wife and I have booked 2 weeks in Scotland and will be renting a car for13 days. Some of the 'added' insurance costs, particularly for Excess Insurance Cover are…
Easyjet "Circumstances beyond our control" flight delay.
Our recent flight from Malta was delayed from 23.40 and took off at 03.30 next morning. Arrival time should have been 01.55, but was 05.30 into Gatwick. I was on an Easyjet package holiday and received a text at 14.16 to say the flight had been delayed and to keep an eye on the flight tracker, which I did. Flight 8766…
Touring Vietnam/Cambodia currency question
We are travelling in three weeks time - very excited! The Dr at our travel clinic was there last year and advised us to take plenty of US$1 bills (in good condition) for tips and small purchases such as street food. Should we also take Dong for Vietnam and Riel for Cambodia, or will $s and Debit card cover all…
Pre Paid Travel Cards - Exchange Rate Used?
When you load dollars onto the card, what exchange rate is used? Is this the same rate the company would be offering on the day if you bought cash dollars, or is another rate triggered perhaps less favourable? Thanks
Carjet and Allmeet Rent a Car refused credit card
Hello, My mom have paid for car rental 99.21€ and €62.35 for premium insurance from Carjet.com using Revolut debit card on 22/09/24. When she arrived to Antalya (Turkey) (yesterday 23/10/24), the car rental company's (Allmeet Rent a Car) representative picked her, my dad and sister from the airport to their small office in…
Flight refund after death
Good evening fellow money savers. Not sure if anyone can help? My sister recently passed away but had booked a holiday (via love holidays) with her carer. We have been told to go through easyJet for a flight refund (accommodation already refunded). EasyJet will only offer a voucher rather than the money (approx £400),…
Advice needed - flight times changed
Hi all, I booked flights to Valencia for next summer using Ryanair. The flight booking was for 11.15am (from Stansted) and on way back departure time was 13.55. This was confirmed in an email booking. I recently checked my booking and now notice our flights have been moved. Departure time is now 7am, and on the return…
Does anyone have a phone number for Ryanair please?
We can’t find the details of our return flight on the app or the website. We know it should be there as we saw it before we left home. Obviously we need it to download the boarding passes. Does anyone have a working phone number please?
Holiday Autos Car Hire No Refund
Hello All, Fisrtly I acknowledge I'm an idiot! I forgot my entire purse during a recent week holiday to the French Alps and had to use Apple Pay all week on my phone. It meant Europ car (booked through Holiday Autos) would not let me have the car I had booked for £423 in Geneva because I had no physical credit card. That's…
Crisp USD100 notes
Hello. I haven't bought real currency from an exchange for some years, but I need/want to take crisp US$100 notes with me to Argentina. Any suggestions? Do I just place an order online and ask them in advance specifically for crisp notes before I go and pick them up?
Car hire insurance (including SLI)
Just wondering if anyone has any understanding of the various companies offering car hire insurance as per MSE link on https://www.moneysavingexpert.com/travel/cheap-car-hire/#excess and in particular whether there are any downsides (other than needing sufficient credit on credit card to pay out the costs to the rental…
Flight cancelled, can I insist they book me on a different airline
We have booked flights on easyJet, Manchester to Venice return - 23/10 to 27/10. easyjet have cancelled the return leg due to industrial action. They have offered us an early flight (same day) via Paris, with a 5 hour stop over. Can we insist they book us seats with another air that has direct flight to Manchester?
Virgin Points for trip
Have recently taken out a Virgin + CC for the 18k welcome bonus and free companion flight. Hoping to go to Vegas next September. Has anyone else done this and what’s easiest way to book points / cash / points and cash? Should have 40/45k points within next couple of months and want to know is it better to book flights only…
What is the best way to buy in Holland .. day trip only
My daughter and her friend have just booked a day trip to Amsterdam from Newcastle. They'll have only a few hours in the city, but will need to buy some food no doubt and maybe a few other odds 'n ends. What is the best way to do this ? She has a UK bank debit card (HSBC) I happened to pass my local Post Office and saw an…

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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Flights, currency & car hire

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