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Third party flight travel agents
Hi, I'm currently browsing for return flights to Chile. There are specific dates I need to travel on. One thing I have noticed is that booking a Heathrow > Sao Paulo > Santiago flight is generally about £200 cheaper than Heathrow > Santiago, or Paris > Santiago. The catch is the Heathrow > Sao Paulo > Santiago flight is…
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Flight change consumer rights
Hi All, I have an issue where I have booked a flight and the
connection has changed. I booked through Booking.com on Qatar. Booking.com have
moved a 50 minute layover to a 7 hour layover and not options they can see to
change. My issue is who is accountable? Booking.com says there are
no options, they can refund but not…
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Car Rental Prices with booking.com for Canada
Hi, I booked a car through Booking.com with National Car Rental in Canada. I found out when in Canada that I had been charged almost double for the same rental had I just turned up at the counter. Even the agent at the desk was surprised how much I had paid. I might expect to pay a little more for the ease of booking a…
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Love Holidays issue
I booked with Love Holidays at a hotel that advertised adult only facilities and other amenities. However, the hotel has removed these facilities and if I want what I booked, I have to pay more. LH are saying we can move but will charge us whatever the difference in cost plus an amendment fee. They are refusing a refund of…
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Sixt Austria
I am being chased for damage payment that I have already paid via their link they sent me. They are saying they cannot find the payment and have asked for evidence. I have sent a PDF of my CC statement showing payment. I have sent them their link which when clicked on says ‘This has already been paid’. I have another…
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Refunds due to pregnancy
Me and the wife had prebooked, paying £615 for the flights for June '25. However, we've since found out she is pregnant and will not be able to fly under their conditions (beyond 36 weeks). We also had purchased travel insurance through them but are being refused any refund or compensation. Do we have any leg to stand on…
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London – Auckland flights
Any suggestions welcome. 18th February London – Auckland 4th April Auckland - London Dates are flexible after 18th February flying out
from London and also anytime from the 2nd April leaving Auckland. I have not done this type of long haul journey. I was thinking London and stop over 2-3 nights half way ish.
Then onto…
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How to find airplane seat reviews ?
I've been allocated a seat in economy on a Finnair A350 XWB a 278 seat plane.and I'd like to check if there are unforeseen issues with it so I thought there'd be an assessment at seatguru.com but the layout of my plane isn't there. Any other sources of this type of info?
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Refund from booking.com
We booked flights through booking.com on 29th Dec 2023 to Mallorca from London leaving April 2024 26th, cost £830 for 7 adults . On the 2nd April 2024, I found out by chance that the flight has been cancelled. The airline ( wizz air) or booking.com had not informed me of the cancellation. I contacted booking.com and…
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Flight price changed after details confirmed
I booked an internal Peruvian flight with Latam, through booking.com yesterday. The details were confirmed by email but when I checked on the Latam website, the hold baggage that I’d added (two at £19) were not there. I checked with booking.com and they’ve come back with a request for an additional £12. They also gave me…
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BA booking page
Looking to fly BA LHR to PDX return September 2025 using business class. On the booking details page can I check what seats are available before payment. I am flexible as to dates so want to make sure its a decent seat before payment. After I enter my passenger details it then gos to enter Card details. Is it going to take…
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Getting sense out of Easyjet: ADR?
My recent flight BRS-KRK was diverted because of weather, and we spent the night in Berlin, proceeding on to KRK at lunchtime the next day under a different flight number. I want Easyjet to pay for my hotel there, as they are obliged to as "care". The problem is that their online claim form does not have an option covering…
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Ryanair scam
Booked morning flights for a celebration next year. Ryanair have changed the flights to an evening flight (same day just much later). To change the flight back to our original flight (morning) which is still available and tickets are still being sold for they want to charge us £86.00 each. We did not accept the change. Can…
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British Airways "Lost" baggage Miami Airport
Can anyone help? After BA and AA guest services made it impossible to check in for London leg online of our flight online, over the phone or at Miami while in transit - my daughter was marked as no show and told she couldn’t fly. Finally allowed on the plane but her bag was removed and is still in Miami. I reported it…
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eDreams App confirmed a Refund - how do I hold them to account
Never use eDreams! My mother passed away + I needed to change the return leg of my flight to a later date. It seemed like an impossible task for eDreams, with chat bots informing me that 'the system won't allow that'. I eventually hopped onto the eDreams app + received a message saying I'd be getting a refund for my return…
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Airport Fees
It cost £5.00 in vehicle fees if you use a drop off at the airport. What I do not understand is that if you travel in a shuttle with five other couples and you are all expected to pay £5.00 per couple. Meaning the shuttle company has received an extra £20.00 for that vehicle to go to the airport. To me this practice is…
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Ryaniar Rip Off
Hello Martin, I thought you might find this interesting; it's about our favorite airline, Ryanair!
Yesterday, I booked a flight to Malaga from Manchester Airport through Kayak. As you probably know, Ryanair's website is an absolute nightmare when it comes to booking. I was under the impression that I had purchased one 10kg…
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Flight upgrades failure by agent
I have requested by email that an online travel agent upgraded my flights. I was given a price to which i said yes please book them. i heard nothing for over 24 hours despite emailing and would only receive auto response that they are awaiting confirmation from ticketing dept . Today I rang and was told that the agent…
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Car Rental Excess
There is a wealth of excellent advice on here over a huge variety of subjects, I am a Brit living in Canada, soon to return back home to Yorkshire. Next April, my wife and I have booked 2 weeks in Scotland and will be renting a car for13 days. Some of the 'added' insurance costs, particularly for Excess Insurance Cover are…
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Easyjet "Circumstances beyond our control" flight delay.
Our recent flight from Malta was delayed from 23.40 and took off at 03.30 next morning. Arrival time should have been 01.55, but was 05.30 into Gatwick. I was on an Easyjet package holiday and received a text at 14.16 to say the flight had been delayed and to keep an eye on the flight tracker, which I did. Flight 8766…
