Excess insurance

elangdown

Hi, I was upsold excess insurance that cost an additional €388.98 at the Europcar desk in Barcelona which was to cover a Collision Damage waiver of €4000 and a Theft protection of €4000 however I have seen that we already had this covered through Rental cars as I had added on the full protection insurance when booking. This was our first time hiring a car and I was quite flustered after flying so didn't realise this was already covered which I though it was but the guy made worry about this €4000 excess for both. Is there any way I can challenge this to get the money back?

sammyjammy

Probably not, it was your responsibility to know what you were already covered for.

For future reference you can take out separate annual car hire insurance that covers Europe for around £50

flaneurs_lobster

Don't think that a refund is possible, you were sold insurance coverage, you were covered for the duration of the car hire, you have "consumed" the product.