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Quick Question
Hi, When responding to a return request, and it states - please respond by (date), does that mean midnight the day before or on the actual date stated. A buyer is claiming not as described or as photos - completely untrue, so I emailed them asking them to open a case with correct reason, (which of course would mean - they…
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eBay 'Sell Similar' or 'Relist'
Hi. When refreshing a listing which has Watchers and a good number of page views, does it really make any difference how I do it in order to capture previous interest ? I'm unsure if I simply relist, if previous Viewers will receive notifications? Or if it's better to just start afresh in the hope it will get more exposure…
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Cashback on Stamps?
Hi there, I use Top Cashback and Quidco to get the occasional cashback on items. I have noticed Royal Mail are not on either and looking to buy a bulk lot of stamps. Does anyone know of any other ways/websites that allow you to buy books of stamps and get cashback? Many thanks!
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Unable to contact PayPal
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Ebay private seller - Returns policy
I've been selling on ebay for about 10 years. Intermittently, things from the house, clothes mainly. Nothing of huge value. I've always had a 'returns accepted' policy, but have never had a buyer ask for a return before. One's just requested a return, which from what I can see, ebay's automated systems deal with, and as…
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EBay 12 month warranty from Seller - issues
I purchased a mobile phone from Loop Mobile on EBay on 6 Nov 22; the listing had the seller as providing a 12 month warranty. 28 Sep 23 i raised with the seller through EBay messages that the phone was not holding charge - no reply. 31 Oct 23 i raised with the seller through EBay messages that the phone was now not…
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payments via marketplace
I am selling a record for £35 what is the safest way I can receive payment please. Thank you
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Chargeback in favour of buyer. What can I do now?
The buyer won a case and from what I can see, with no evidence at all, just "buyer thought item was defective, not as escribed". This came in via paypal on behalf of the buyers bank. I put up a fight, submitted photographs of the product in full working order, text messages which clearly show the customer has not followed…
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ebay parcel shop return problem
Sold a low value item on ebay. Postage address was an "Argos in Sainsburys" Put the eCP as part of the address. Have had no contact from buyer but had a return notification via ebay. No reason given for the return other than "PUDO RETURN" In the comments section. Google suggested this was due to the buyer failing to…
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Help please, eBay Return Label
Hi, Am engaged in a return which I opened in ebay. (item not as described, part faulty). which the seller accepted and sent their own return label. this is Royal Mail prepaid so I won't have to pay postage on it. However I'm not sure it is fully tracked, certainly where I am the postie says they don't necessarily track…
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EBay Northern Ireland Postage
Good morning Could anyone please give me some simple instructions on how I can exclude postage to Northern Ireland on my eBay listings? Thanks.
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Damaged item, returned incomplete/possibly swapped
Hi all, I'm in sort of a situation. I sold an expensive collectible/figure last week, made of multiple plastic parts that fit together. The item was brand new with all seals intact. I bought two of these myself from store a few years ago as I was planning to have one on display and keep one unopened. As I want to downsize…
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Possible scam - advice sought
Hi, I started selling on Facebook Market place last week. My first itsem brough a response saying they wanted to send a postman to my home with cash and so could they have my details. I supplied my name , address, postcode and email…..but later I had the same message from a number of others and realise it was information…
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Changing clocks
You would have thought I’d have known but still caught me out that auctions I’d set to finish today are all finishing 1 hour earlier due to the change of clocks. So my cunning plan of having them finish early evening they’re now finishing dinner time
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Sold expensive item but buyer 'no longer registered user' with eBay - cancel sale?
Hi all. I sold an expensive item tonight. I often check an ebay buyer's profile and when clicking their profile it's showing as 'No longer a registered user' despite the money in my account. Don't think I've come across this before so don't want to be in the scenario I send it tomorrow RM Special Delivery then receive an…
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Ebay DRS debt recovery help?
Hi all, I don't sell often on Ebay and tried to sell an item for £2200. For 6 months I got no offers so I forgot about my listing and had sold it privately months later. I received an email saying an offer had been accepted which I immediately tried to cancel but for some reason it would not let me cancel on Ebay.…
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Aliexpress question
Hi I was wondering if
someone could give me some information. I bought an item from
china through Aliexpress. I was given a tracking number. The item got
delayed way past the delivery date. The seller kept saying she is
updating something on the system each time it got delayed further, not sure what she meant
felt like she…
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Ebay dispute
Hi And thanks for reading. I’m
having trouble with ebay. I sold an item on ebay, which was subsequently lost in the
post. The seller complained and I refunded the £100 he
paid for the item. Or so I thought. Ebay contacted me later and told me that due to a
fault on the ebay site, the £100 refund did not go through. Ebay…
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EVRi parcel returned to me .. Somebody had added a new label to the parcel
Earlier this week I posted off an item to a buyer with EVRi It was quite bulky, so I used a strong plastic bag, which my
wife had recently received a delivery in. I wrapped it up securely and made sure I hid all previous
barcodes. At the front I stuck a large EVRi label, as well as a plain piece of
white paper to hide the…
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eBay advice please
I have been waiting forever for an item from China to turn up. I have raised it with eBay on 3rd and they said I needed to wait till 22nd before I can get refund. I contacted eBay and they said it was fine to order another item now as it had been so long and I could just return the item if it ever turns up. So I did order…