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British Gas and the Wrong Address
I received a letter from British Gas concerning meter replacement for my upstairs neighbour's account. I live at number 9, the customer is 9A . I thought that they 'd updated their records when I told them about the mistaken address 18 months ago, but apparently not. I tried phoning British Gas again today but the customer…
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Fix ending
My EDF sept 13 Fix is ending soon, and I was wondering what to do now? do I wait until 30 Sept and then swap to another fix of my choice, or should I do it now, taking into account the time it takes to swap over? If I wait, should I also swap to a cheaper EDF deal for the interim period, rather than, presumably, being…
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Please Help...
My daughter, a 3rd year student nurse, took over a rental flat at the beginning of July. The previous occupants had Eon as a supplier, the flat is all electric supply with storage heaters. When my daughter called Eon to take over the supply, she was told that she would have to provide a £200 deposit to be able to go on a…
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British gas and getting a smart meter installed.
I am interested in the purported offering soon of the 'free saturday' offer. Clearly, this might not happen. But - assuming it does - what's the current policy of BG with regards to smart meters - and how does it vary over the country. Specifically - if I switched to BG, and then changed tariff type to economy 7 - would…
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[HoC News] MPs debate Living Standards & Energy Prices and Profits, 4 September PM
Our goal is to post up information on work undertaken in the House of Commons that has a consumer focus but which may not be highlighted elsewhere. We encourage discussion and comments concerning the topic or content of the debate. The debates will be streamed live on Parliament.tv…
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Electricity key, please help
Dear All, 4 month ago I received a new Electrical Key and I am shocked as I am paying much more than I used to. Before there were two of us and we were paying £15.00. Now I am hardly cooking, hardly at home because I am constantly working, however I am paying £20.00 per month. Can someone tell me what I am doing wrong?…
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Submitting Last Meter Readings?
Hi 'am switching from EDF To Scottish Power, I've just submitted meter readings today to SP. Should I also submit readings to my present supplier at the moment as well, EDF? Thx
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New gas connection over 40m
Hi all - i'm about to move into a new house that currently has oil central heating - however, it needs a new oil tank and boiler - before I spend c.£5k I wanted to consider installing gas as an alternative. Gas is in the road outside the house but the house is 70 meters up a private road -Fulcrum and others have quoted £5k…
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Help and advice needed
We have just moved into a domestic dwelling house property which has two gas meters and two electricity meters - it was once a long time ago two flats which explains why this is the case. Consequently I am paying four sets of standing charges i.e. a standing charge for each meter, which is a situation I want to reverse if…
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Help and advice needed
We have just moved into a domestic dwelling house property which has two gas meters and two electricity meters - it was once a long time ago two flats which explains why this is the case. Consequently I am paying four sets of standing charges i.e. a standing charge for each meter, which is a situation I want to reverse if…
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electric token meters
Hi I bought a house from my mother in law around 3 years ago ( sadly she has since passed away). and she had a electric token meter installed long before I bought the property. I initially rented my house out, but when the tenants moved out the property was empty for a few weeks. I checked the token meter and used the…
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gas and electric - first time buyer
Hi, i was womdering if anyone had any advice on which tariff or company to go with for gas and electric. The supplier for my house is british gas and this will be my first ever gas and electric bill as im a first time buyer and we are due to move in this month. myself and my partmer are unsure what tariff we should go on…
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EDF Energy Fixed Price 2014 tariff
A few weeks ago I received an Annual Energy statement from EDF. This states under my tariff details that an exit fee of £15 is payable for each fuel. The booklet I received when signing up to the EDF plan clearly states in 3 different places (pages 9, 10 and 11) that no early termination fee is payable if you withdraw…
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When Can I Switch??
Hello Everyone I currently have both gas and electric with Scottish Power. I'm on their Online Fixed Price Energy November 2013 tariff which has an end date of 21 October. I'm likely to switch this when it comes to an end as they will just put us on their standard tariff. My question is when do I start the ball rolling on…
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Cheap Energy Club switch - Not heard anything since June
Used the MSE Cheap Energy Club tool to compare prices and decided to switch to npower Online Price Fix February 2015 from Eon on 14th June but haven't heard anything since then. Unsure where to go from here and who to contact. Anyone else had this issue and if so, who did you contact or did you just use the Cheap Energy…
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EDF Final Bill - Help
I moved into a rented property on 1st October last year and signed up to a direct debit with EDF to provide both electricity and gas for the property, which was small and had one bedroom. I paid £60 per month direct debit for both gas and electricity. As I moved out of the property on 1st September, I provided a final…
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Npower -what an experience
Npower its all in the name , I have just spoken to the worst call centre agent ever and as someone who has spent the last few years training people how to speak to customers on the phone from a customer centric point of view that's saying something. I spoke to (Text removed by MSE Forum Team) based in the PETERLEE office…
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Another NPower Thread...Final Bill Errors
Seems I may not be alone here and from reading the other posts I'm assuming I'm not going to get much joy if I phone them. Issue is switched suppliers from NPower on the 30th June. They asked for final readings but have not used these on my bill. My Gas Actual reading is way over and my Electricity is under but they don't…
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iMeasure.org.uk update Sep 2013 - just how rubbish is it?
Wow, what a pile of , uhm, anyone any clue how to make it useable? Anyone got a view on how to find a decent view? They are still wasting space with repeating the same data three times (consumption, carbon and cost - it's the same thing). Graphs are worse. Messing around having to click on defaults to avoid stacking bars.…
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Scottish Power Website
Anyone else having trouble logging in to their Scottish Power account? I've spent the last half hour trying with both Firefox and Chrome. Thanks.
