Npower -what an experience

twinni

Npower its all in the name , I have just spoken to the worst call centre agent ever and as someone who has spent the last few years training people how to speak to customers on the phone from a customer centric point of view that's saying something. I spoke to (Text removed by MSE Forum Team) based in the PETERLEE office of Npower. this woman was obviously nearing the end of her shift , she was rude , offensive , obnoxious , had no knowledge of her own company procedures refused to give me a complaints address , she blatantly lied during the conversation , has very little soft skills , no active listening skills and made a very simple call one of the worst calls I've ever been involved in. I simply wanted to tell them that after they called my father to talk (bully) him into having a prepayment meter that as a family we felt it was not appropriate. I have power of authority on my fathers accounts and this is documented with them in writing I've spoken to them numerous times but nope (Text removed by MSE Forum Team) from PETERLEE office knows better , the DPA will not let them discuss anything with anyone other than the account holder. So in summing up Npower's Representative (Text removed by MSE Forum Team) is rude, offensive ,obnoxious and has little time to provide any resemblance of customer service but hey they have all the power that's NPOWER!

So I have now written a letter (found address on google!) , emailed the top of the uk company (google is a wonderful thing you can find all sorts of names to email) poor customer service is not acceptable we have to take a stand the line is drawn :mad:

bob_bank_spanker

So bad you had to post about it 4 times in various threads?

FWIW the meter belongs to npower, they can do with it what they wish. I also think naming people on a public forum is a little juvenile and smacks of vigilantism.

Hope you get your issues with npower resolved :A

2010

It seems twinni only joined the boards yesterday and I would guess mainly to complain about Npower and the girl in the call centre.
I can`t agree with naming a member of the public on these boards when we have only heard one side of the story.
There is a correct complaints procedure to go through with Npower and furthermore the actual phone call may have been recorded.

The post should be edited and the girl`s name removed, if not by twinni (who we may never hear from again) then by the board guide.

I`m reporting it anyway.