Cheap Energy Club switch - Not heard anything since June

fsylothian

Used the MSE Cheap Energy Club tool to compare prices and decided to switch to npower Online Price Fix February 2015 from Eon on 14th June but haven't heard anything since then. Unsure where to go from here and who to contact.

Anyone else had this issue and if so, who did you contact or did you just use the Cheap Energy Club tool again?

Thanks!

Wywth

fsylothian wrote: »

Used the MSE Cheap Energy Club tool to compare prices and decided to switch to npower Online Price Fix February 2015 from Eon on 14th June but haven't heard anything since then. Unsure where to go from here and who to contact.

Anyone else had this issue and if so, who did you contact or did you just use the Cheap Energy Club tool again?

Thanks!

Have you read the MSE article? Contact info is in there.;)

nPower

fsylothian wrote: »

Used the MSE Cheap Energy Club tool to compare prices and decided to switch to npower Online Price Fix February 2015 from Eon on 14th June but haven't heard anything since then. Unsure where to go from here and who to contact.

Anyone else had this issue and if so, who did you contact or did you just use the Cheap Energy Club tool again?

Thanks!

Hi fsylothian,

Would you like me to take a look at this from our side and see if the switch is taking place?

If you can pop me an email to the address on my profile page, with your address details, I'll get this looked into.

Many thanks,

Adam

Moorey87

I have had similar problems. I applied to Sainsbury energy to switch in July and have not yet had any details or information. Should I contact Salisbury myself?

shankton

I've had the exact same problem, I only switched on 06/08 however phoned NPower last night and they have no record of me wanting to switch.

There is no contact that I can find other than an email address which states not all emails get answered.

Pretty poor really, will try calling Money Super Market later as beleive it is them that deal with the switch, hopefully they might have some details!

Wywth

Moorey87 wrote: »

I have had similar problems. I applied to Sainsbury energy to switch in July and have not yet had any details or information. Should I contact Salisbury myself?

shankton wrote: »

I've had the exact same problem, I only switched on 06/08 however phoned NPower last night and they have no record of me wanting to switch.

There is no contact that I can find other than an email address which states not all emails get answered.

Pretty poor really, will try calling Money Super Market later as beleive it is them that deal with the switch, hopefully they might have some details!

Same answer to you two:

Wywth wrote: »

Have you read the MSE article? Contact info is in there.;)

(Although shankton may have already found it - an auto reply saying an email may not be answered means they have received it and doesn't imply a response won't be sent )