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Recovering costs of integrated appliance installation when goods supplied are defective
I purchased an integrated dishwasher from John Lewis and immediately after installation I discovered that one of the advertised programmes would not work. I am now faced with rejecting the appliance and getting a replacement that John Lewis are willing to supply but they will not cover the cost of removing the defective…
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UPS refusing to pay for damage and withdrawing funds without notice or consent
So I recently sent a large item (car convertible roof) (sold through eBay) with UPS which was packaged in a wooden plywood box held together with screws and industrial staples. It was also protected with a memory foam type of foam glued to the inside of the box. The receiver refused delivery understandably as UPS had split…
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Block paving job - installer refusing to complete job or refund deposit
Sorry this is so long... I hired a local person to install block paving on my existing driveway and garden. He insisted on a large deposit (about 5k) which was roughly 2/3 of the quote, before even starting work. He came on the day we agreed and dug off the garden and old block paving into 2 large piles. This was on a…
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Parcel lost: DPD / or pick up store
Hi, I arranged for a return shipping service through DPD on Wednesday (20th Nov) via the mobile app and dropped it off at my local dpd parcel shop. The trouble now is I can't track the parcel on the app and DPD doesn't where it is either. The app is still showing 'Awaiting parcel receipt' with a QR code, It's been saying…
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How long should I give a company to issue a fix?
Hello everyone. I have a fault with a well known brand of smart speaker (not an Alexa) which I have reported to the manufacturer, it constantly loses it's wi-fi connection (not so smart without that!). They have told me they are aware of a problem and are working on a fix (presumably a software based one). The speaker is…
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Help to get a full refund.
I'm looking to be pointed in the right direction please. I ordered some items online. They said they where delivered but I never received my parcel. Royal Mail advised the company to put in a claim. They then offered to resend or give me a refund. I asked to receive my goods. They went quite so I chased them up and they…
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Paypal refusing to repay after hacking
Hi. My EBay was hacked and fraudulent items amounting to about £250 paid with PayPal. EBay say PayPal have responsibilitity to return the funds - eBay have stopped transactions but most were digital - but PayPal are refusing. Can't get them to speak to each other as seems only USA eBay bothering to answer phone in the…
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Wren Kitchens
I purchased a Milano Infinity Kitchen from Wren and it was installed by my fitter in February 2020. I had several problems with them sending me different coloured plinths, a damaged washing machine, and missing parts, however, these were eventually rectified and the kitchen eventually finished despite the delays caused by…
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Someone has set up Amazon account I my name
Since yesterday I have received 7 parcels from Amazon containing goods I didn't order. I checked my credit card yesterday and there were several pending transactions and some completed transactions for Amazon marketplace. The fraud department of the credit card is cancelling the transactions and has cancelled the card.…
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William Hill won't allow me to withdraw winnings
Hi all I opened an account with William Hill this week having seen an advert for a sign-up offer (deposit and bet £10, receive £30 in free bets). When registering I was asked to send a number of forms of ID to them to verify my account, which I did, and received an e-mail on Monday confirming these had been accepted, my…
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How do you fight this returns policy.
The Fannacy Policy- Returns (if applicable) We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To…
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Return Postage Refund Question
Hi, I’m sure I read somewhere (on here probably), that if you return a full online order to a retailer you should receive a refund for any standard postage you paid. I’ve mentioned it to a couple of online retailers when I’ve not received the refund and they have either argued it or said they’d never heard of it. I also…
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Lucas Car Battery Faulty - eBay Seller Not Responding
Hello, In June 2020 my car battery died, most likely because I didn't use the car very much during lockdown. I purchased a new battery from a reputatble looking eBay seller (Given the context of 2020, an online, contact free approach worked best for me at the time.) However, the new battery has since gone flat 3 times…
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Builder Not Finished Job
Builder in my village, gave me a quote to do work in bathroom. Wanted money upfront, so did bank transfer, he did alot of work, but still need cabinet, radiator caps, extraction fan put in and finish sealing floor. He has had all money, promised would get rest done. However, when contacted him because its been over month,…
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Faulty TV help
Hello everyone, I'm looking for some advice on a faulty TV. I brought the it on the 8/6/19 and last night a horizontal line appeared across it. My 12 months warranty has expired and I'm not sure what I can now do the TV was brought from a shop that sold it as refurbished Any help would be appreciated
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retailer ignoring me, Help Please
so i brought 2 pairs of shoes from sports direct and they was 1 size to small so i returned them for an exchange, so i waited 3 weeks i got no shoes, no email, no text, no nothing . . . so i contacted sports direct and they told me they haven't recieved the package, i said ok, so i contacted collect plus yodel, and they…
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Extended warranty
I've been paying extended warranty on whirlpool tumble dryer for 18 yrs (yes I know I've been stupid 😑) I've been having problems & an engineer has been out & condemned it, as its part of the whirlpool recall so I've a new dryer coming FOC but my question is The recall on whirlpool/hotpoint has been on going for 4yrs now &…
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Faulty laptop argos
Hello I have returned a faulty laptop to argos to be fixed. Its been 5 weeks now and it is still not fixed. It apparently took them over 3 weeks just to get it to repair centre. They are blaming covid. I have asked for refund but was told as argos don't have my laptop I can't get a refund and I should just wait. I dont…
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X-Box from Argos
Son pre-ordered an X-Box from Argos in September to be delivered Tues 10th November. He phoned up to change delivery address a week after ordering, on 10th he got a message to say it had been delivered to his initial address, since then he has phoned to ask where his X-Box is & the agency that Argos are using ( at 72p/…
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Do I have to accept a refund on a store card?
My sons laptop went in for repair recently,it was 11 months old and still under warranty. I have been told the repair bill is over £720.obviously as it’s still under warranty I’ve refused to pay. I have been offered a refund of the £350 I paid (that was the sale price instead of £500) but on a gift card for the store and…
