Help to get a full refund.

cruisecrusader

I'm looking to be pointed in the right direction please. I ordered some items online. They said they where delivered but I never received my parcel. Royal Mail advised the company to put in a claim. They then offered to resend or give me a refund. I asked to receive my goods. They went quite so I chased them up and they replied that the items aren't in stock and will take 2 to 3 months to be back in stock. I then asked for refund. They accepted, however said there would be a deduction of $10. I said that they can't do that and I'm entitled to a full refund including postage. They are insisting the $10  will be deducted. How can I get a full refund please. Can anyone offer me help and advise please. Many thanks.

[Deleted User]

cruisecrusader said:

I'm looking to be pointed in the right direction please. I ordered some items online. They said they where delivered but I never received my parcel. Royal Mail advised the company to put in a claim. They then offered to resend or give me a refund. I asked to receive my goods. They went quite so I chased them up and they replied that the items aren't in stock and will take 2 to 3 months to be back in stock. I then asked for refund. They accepted, however said there would be a deduction of $10. I said that they can't do that and I'm entitled to a full refund including postage. They are insisting the $10  will be deducted. How can I get a full refund please. Can anyone offer me help and advise please. Many thanks.

$ is this not a British company? 

JJ_Egan

As above name the company as post  dollar sign suggests not UK company and not consumer right for postage .

pinkshoes

cruisecrusader said:

I'm looking to be pointed in the right direction please. I ordered some items online. They said they where delivered but I never received my parcel. Royal Mail advised the company to put in a claim. They then offered to resend or give me a refund. I asked to receive my goods. They went quite so I chased them up and they replied that the items aren't in stock and will take 2 to 3 months to be back in stock. I then asked for refund. They accepted, however said there would be a deduction of $10. I said that they can't do that and I'm entitled to a full refund including postage. They are insisting the $10  will be deducted. How can I get a full refund please. Can anyone offer me help and advise please. Many thanks.

If it is not a company from the UK then you will be going by whatever the consumer rights laws are of that particular country. 

If it is a UK company then no, they can't do that. 

Probably easier just to name the company. How did you pay?