-
Very - misleading
I waited 3-4 weeks to set aside a few hours on 19-11-20 to secure a PS5 for my young son for Christmas I had all the notifications set up and when Very stock was in I acted quick, It clearly showed stock was in, I brought one and the money left my account (500+) for a PS5 and extra controller..... yet looking at my orders…
-
amazon.co.uk - custom charge
Hi, I'm thinking to buy some cds from a amazon marketplace that located in Japan. Do you know if I will get custom charge when it arrives in UK? I've asked amazon customer service and he said any custom fee/additional tax should shown when you go to checkout. It doesn't show any custom charges when I go to checkout but I…
-
Faulty TV - Samsung
I bought a Samsung TV from Very back in July for £3,000. There's a fault with the TV so I've recently gone through the motions of reporting it to Samsung. They confirmed there was a fault and arranged for a replacement screen to be issued and fitted. However, they've now said that the screen isn't available so they can…
-
Bonline Charges
Received this message today from Bonline. Are they allowed to do this???? We recently completed a Domain Clean Up and found that many clients were not paying for their Website Domain names. Please be advised that the domain and 2 email accounts are no longer free of charge. It was an old promotion, and part of a deal with…
-
Online Purchase
I have recently purchased one of those unbreakable wooden men toy advertised on Facebook - silly I know!!. The advert said that it is suitable for any age. On receipt of the item I have found that it is not suitable for a young child and have requested to return this item for a refund. The company have eventually replied…
-
British Gas and default
Can anyone help please. i was in a violent relationship that ended in 2018 with a restraining order. I had to move out quickly and couldn’t return to the property. I called BG and advised of all this. They said the would send out a final bill and I have my new address, and kept my existing mobile number and email. With…
-
Claiming back money for decorating
I had a decorator in to wallpaper my downstairs bathroom on 13th November. Prior to this, I sent him photos of the room, we agreed on a price for the work. He came to do the wallpapering as promised. On first glance it looked fine, but the closer I got and the more I looked at it over the weekend, the unhappier I was. It…
-
When can you claim "consequential loss"?
Listening to the radio last night, a chap phoned up asking if he can return a hamster cage that his hamster chewed through and escaped from. The legal expert said yes, as it's not fit for it's purpose, and he should go back to the retailer and insist on his £30 for the cage and £10 consequential loss of the hamster…
-
UPS collection
I recently bought a coat from Columbia outdoor and it was too big so I rang Columbia and they said I needed to use UPS to return it, which was free of charge and they would collect from my home. They needed me to print the returns label and my printer wasn’t working so I asked them if they could give me the address and I…
-
Refund after training
A student received full practical training plus all the manuals, consultation form, aftercare sheet, step by step guide to the treatment and client who was a model was happy with results after the treatment given and training. However the next morning the student is asking for a refund as she’s saying the treatment doesn’t…
-
Issue: Incorrect car tyres fitted
I purchased two tyres in Jan this year for a Porsche Macan @ £450. I asked that the tyres were Porsche approved and the receipt that I still have clearly shows "N1" rated tyres. I extended the warranty in July with Porsche and they found that the tyres were not Porsche approved (R1 and N0 tyres). I had to replace them in…
-
Old cheque from A&L
I have found an old cheque from Alliance and Leicester which dates from June 1999 which for some bizarre reason never got cashed. How can I now get the money owed to us on the cheque please as Alliance and Leicester no longer exist
-
Hermes Parcel hasn't arrived - can I reclaim my delivery fee / who do I contact?
Morning All, We recently purchased a bridesmaid dress in a sample sale of JJs House. We plan on getting all the dresses from there, but given this was in the sample sale, we decided to order to see if we liked it. It was dispatched on the 10th November, and on the 12th of November Hermes were due to deliver it. According…
-
Escalating to Ofcom or settling??
I have had a pretty serious complaint with regards to not being able to cancel a phone contract with ID mobile within the statutory cooling off period. Effectively, there was no way to do so and I have evidence that this issue effected countless other ID mobile customers. So I feel it's a public interest issue. I have just…
-
Plumbing work
I had a new toilet fitted about 6 months ago , a fault has developed in the cistern and the plumber who fitted it has managed to get a replacement part free of charge as it was less than 12 months hold , however he says he has to charge me £40 to change it for his time. Is it fair for him to charge me for this even though…
-
Royal Mail Damaged Goods
Hi, My wife sent our baby monitor away to a repair service through eBay as the charging port was damaged using the signed for delivery that is available through the Royal Mail.. The Ebay repair service fixed the monitor he sent my wife a picture of the monitor to show as proof that the monitor was now fixed and working…
-
Optician refused to give me prescription
Hi, I managed to break my glasses and was told by my optician that they maybe able to claim under warranty and transfer my lenses to a new frame. Which is great but will take 4 weeks. I asked for my prescription so I could buy some cheap mail order specs to get me through and have as a second pair, but they refused to give…
-
Your repair visit charge
Hi, I taken out a boiler cover ovetr a year ago. At the time i taken the policy out there was no infornation on there website to say there would be a charge if an engineer visits and find no fault to the boiler. The charge is hidden in there terms and conditions. The were some issues with the boiler so at the time of the…
-
GDPR Wiggle
Hi, can anyone help, I bought a lock from the online bike store Wiggle, I need to contact the manufacturer of the lock to change my registration details, as they offer a guarantee that their lock if your bike is stolen. The manufacturer isn't replying to my emails. I have asked Wiggle if they can assist and contact the…
-
reqlinquishing shares in a private ltd company
Hi I have shares in a PLC and would like to get rid of them how do I go about that please? many thanks Julie
