Escalating to Ofcom or settling??

Flatulentoldgoat

I have had a pretty serious complaint with regards to not being able to cancel a phone contract with ID mobile within the statutory cooling off period. Effectively, there was no way to do so and I have evidence that this issue effected countless other ID mobile customers. So I feel it's a public interest issue. I have just had an offer to settle the (rather low amount) that I was originally lost out on due to not being able to cancel.

However, my question is would this still be worth raising to Ofcom / escalating. If I decline the offer, am I potentially putting my case in jeopardy?

JJ_Egan

Ofcom don't actually do much .

Were_Doomed

If the settlement offer doesn't include a confidentiality clause, take the offer then raise an Ofcom complaint anyway.

Ectophile

Take the money.

OFCOM won't be interested in a consumer complaint.  There's no point in taking it to the communications ombudsman, as you've already been offered the money back.