Issue: Incorrect car tyres fitted

ardleyd

I purchased two tyres in Jan this year for a Porsche Macan @ £450. I asked that the tyres were Porsche approved and the receipt that I still have clearly shows "N1" rated tyres. I extended the warranty in July with Porsche and they found that the tyres were not Porsche approved (R1 and N0 tyres). I had to replace them in order for the warranty to be completed (which I did) - another £450. Porsche did a video of the tyres which I have.
I challenged the original tyre company and they said they would only review if I give them the original tyres. Porsche disposed of them, unfortunately.
With the original receipt, the video, is this sufficient to have a claim on refunding the money? If it is, is what can I reference to encourage them to pay.
Thanks

Aylesbury_Duck

You might struggle.  The original supplier might contend that the video doesn't absolutely prove the tyres featured in it were those supplied in January, and it's rather convenient that they were disposed of so they can't check.  Why were they disposed of, after only six months' use?  Unless you'd done track days or massive mileage on them, they would have retained value.

I think you're relying on goodwill here.

Sandtree

If you want a refund then the tyres become their property and presumably could be sold as part worn. In the absence of being able to return the tyres it wouldnt seem unreasonable for them to deduct the resell value of the part worn tyres from the settlement. 

I suspect however the bigger argument will be around if you asked for “porsche approved” and secondly what does this actually mean... most manufacturers don’t go around approving or disapproving models of tyres though a warranty may require them to meet certain specifications (which is different to being “porsche approved”)

pinkshoes

ardleyd said:

I purchased two tyres in Jan this year for a Porsche Macan @ £450. I asked that the tyres were Porsche approved and the receipt that I still have clearly shows "N1" rated tyres. I extended the warranty in July with Porsche and they found that the tyres were not Porsche approved (R1 and N0 tyres). I had to replace them in order for the warranty to be completed (which I did) - another £450. Porsche did a video of the tyres which I have.
I challenged the original tyre company and they said they would only review if I give them the original tyres. Porsche disposed of them, unfortunately.
With the original receipt, the video, is this sufficient to have a claim on refunding the money? If it is, is what can I reference to encourage them to pay.
Thanks

If there was a mistake made, then you would need to allow the original fitter to rectify the issue e.g. change the tyres to Porsche approved ones and then they could re-sell the incorrect ones.

If you cannot return the original tyres then you have no right to a refund. You might be able to seek a refund less any resale value the second hand tyres had e.g. if the fitter could have got £300 for them as they were only 6 months old, then you would be able to persuade them to give you £150...

Jumblebumble

ardleyd said:

I purchased two tyres in Jan this year for a Porsche Macan @ £450. I asked that the tyres were Porsche approved and the receipt that I still have clearly shows "N1" rated tyres. I extended the warranty in July with Porsche and they found that the tyres were not Porsche approved (R1 and N0 tyres). I had to replace them in order for the warranty to be completed (which I did) - another £450. Porsche did a video of the tyres which I have.
I challenged the original tyre company and they said they would only review if I give them the original tyres. Porsche disposed of them, unfortunately.
With the original receipt, the video, is this sufficient to have a claim on refunding the money? If it is, is what can I reference to encourage them to pay.
Thanks

You will very probably be out of luck unfortunately
I am assuming you give Porsche permission to dispose of your tyres which if correct was a big mistake as You cannot have both a refund and keep/dispose of the tyres
if I were the tyre company I would do nothing if you cannot return them.

ardleyd

Thanks for the advice. 

photome

why did they/ you dispose of the tyres, ?they would still have been worth a fair bit and I agree with the others the original supplier would want them returned if they were to refund

born_again

ardleyd said:

I purchased two tyres in Jan this year for a Porsche Macan @ £450. I asked that the tyres were Porsche approved and the receipt that I still have clearly shows "N1" rated tyres. I extended the warranty in July with Porsche and they found that the tyres were not Porsche approved (R1 and N0 tyres). I had to replace them in order for the warranty to be completed (which I did) - another £450. Porsche did a video of the tyres which I have.
I challenged the original tyre company and they said they would only review if I give them the original tyres. Porsche disposed of them, unfortunately.
With the original receipt, the video, is this sufficient to have a claim on refunding the money? If it is, is what can I reference to encourage them to pay.
Thanks

https://www.tyreleader.co.uk/tyres-advices/porsche-approved-tyre

All Porsche approved tyre bear a a specific marking: N code+ digit. This marking runs from N0 to N6: the digit stands for the number of additional features compared to the standard tyre..

Exemple :

• N0 : First approved tyre
• N1 : Approved tyre with a few enhancements compared to the N0
• N2 : Same thing, compared to N1

When Porsche approves a new tyre ( from a different brand for example) the indexing starts again from N0.

Who said the tyres were not of their approval?

Above seems to say that the garage you used has taken a liberty and has not told the full truth....