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Consumer rights

Archives for November 2020

wrong item sent from amazon, do I have a right to not return?
Hi all, I ordered a recycling bin on Amazon - and to my surprise when I opened the parcel I found a rather expensive computer had been delivered instead. I have contacted amazon who have initiated a return however the representative was rather vague in not answering whether it was a requirement for me to return the…
Amazon sent me a different item and wont refund me
So this is a bizarre one! I ordered a Mobile (230) and a pair of headphones, the box has come today and there is a now tv box in there and a Cheap Bluetooth speaker! went on live chat and they said the weight was the same as the item I ordered so it must be right! Have asked to return but they said I need to return the…
Seller refusing to accept return
Hello clever people, just checking if there is anything else I can do to get a refund. Dear Rose Skin Co, THE CONSUMER CONTRACTS (INFORMATION, CANCELLING AND ADDITIONAL CHARGES) REGULATIONS 2013. On the 8/11/20 I ordered an IPL device from a company called RoseSkin. I wasn’t sure how I’d feel about a home IPL but was…
Nandos using wrong customers cards for food purchases
Hi guys, Just wanted thought on whether you thought this was a breach of GDPR and worth reporting? I got 3 emails on Monday night from nandos, which were receipts for food totalling £100. The 3 orders were for completely different nandos across the country. Initially I though card had been hacked and blocked immediately.…
Complete Savings
Hi. Recently found out that I have been paying company Complete Savings £15 a month since 2018 after not knowingly registered. They refused a refund but sent me another letter explaining benefits. I had no benefits from the, no vouchers or anything else. Can anyone help. Thank you.
Returns abroad
Consumer rights question. I have bought a rug from an online seller in the UK with a .co.uk website address. Is it fair that their returns information request I pay to send it to Switzerland or the US in order to return the goods and get a refund?
Bullion by Post issue
So I ordered some Silver from Bullion by Post. It never arrived. We contacted support, who in turn got in touch with Royal Mail. They have told us that the delivery was signed for. When we inspected the signature it relates to nobody we know. Bullion by post have since been investigating with RM for about 12 days now. When…
Samsung Query
In October I bought a new Samsung phone using their £75 trade in scheme. The order was acknowledged, I returned my trade in phone in the pre paid bag supplied and I received an acknowledgement it had been accepted. A courier issue delayed the delivery but that was out of Samsung control. All seemed well, fast forward on…
Argos Charged Me Double and No Order Was Taken
I am hoping someone can advise me of my rights on this [complex] matter... On Saturday 21st November, I made a large purchase through the Argos website (a laptop £399.99). On paying, I used an Argos voucher for £24.99 and PayPal to pay the rest. Everything seemed fine at first (booked for Click and Collect at a local Argos…
Premium Bonds
Hi could I have a view on this please I purchased quite a lot premium bonds for my son a few years ago and as a child this could be viewed/managed via my log into NS&I website When he turned 16 this visibility was removed by NS&I and he applied for access to view his account on line - you would of thought this would of…
Bathstore returns
I recently bought some items from Bathstore online. The goods were delivered but I had a need to return some taps and a bathroom mirror. After phoning Bathstore to arrange the returns I was told that £50 would be deducted from the refund for the cost of return and I could only return through their arranged courier!! I was…
Amazon Delivery Driver has written off my car!!
Hello all, I hope that I have posted this in the correct section, apologies if not but I thought Consumer Rights best fitted the description of my query. Yesterday morning an Amazon Delivery driver in an Amazon Prime van hit my car doing considerable damage. They didn’t leave a note. I know it was them because one of my…
John Lewis’s refusing to deal with missing delivery of iPad.
I am extremely unhappy with John Lewis’s customer service as an iPad and case ordered from them online has not been received and now they are refusing to deal with the problem so they are restricting consumer rights. I asked my daughter to buy me and an iPad mini and case for my wife’s birthday, to be delivered to her home…
Gas Engineer Broke My Boiler
Hello, I would really appreciate help and advise on this. It's a long write up but please stick with me. We have recently moved into property that had Ideal Logic boiler - fully serviced up to date, previous owner not had any issues and has left all proof and receipts of all repairs and servicing. Now 4 weeks after me…
iPad Repair Debacle
I preordered a new iPad Air and it arrived on 27th October from Sly on a monthly contract. After a couple of days I noticed that they was a “clicking” noise coming from underneath the screen and it appears the very top plastic layer of the screen has come away from the glass underneath, common issue apparently. I decided…
Electric Blanket
I bought an electric blanket a couple of days ago online using Argos' website. I "clicked and collected" the item from the store. Note: I did not pay in store, but using the online checkout. The problem is that, even on the fast-heat high setting after an hour it doesn't seem to warm as much as my old one that bought a…
Eufy cameras Canada return address.
I bought one of those doorbell cameras, from a company called Eufy, they owned by AnkerDirect. The door bell is rubbish, but at the same time I also got 3 internal cameras, which I’ve unopened and trying to return, they have a 30 return policy which I’m well within, having rang them to sort returning, they told me to email…
Indesit UK - Complaint help
Hi. I'm looking for some advice on how to escalate a complaint I've made to Indesit UK. In brief we have bought a brand new Indesit oven/grill (August 20). On first use & ever since the grill switches off mid-use for up to 10 minutes at a time. We've complained, had an engineer out and have now raised a formal complaint.…
TV EXTENED GUARANTEE
Hi didnt know where to post, i brought a tv from richer sounds about 1 year and a half ago. basically earlier in the year my tv had a picture fault .under samsung warranty they replaced the panel.tv had same issue again not long after. after the 2nd time it happened before samsung repaired it. i was told by richer sounds…
Shower Valve Had 10 Year Guarantee When Purchased - Retailer Now Says It Had 5 Year
In April 2016, I totally refurbished my bathroom. The shower valve I purchased (A Matrix Triple Valve) came with a 10 yr guarantee. I had a spreadsheet with all the details of the items I purchased, including guarantee periods - I logged 10yr in the spreadsheet. I also have the receipt but there is no mention of the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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