Returns abroad

smiles1980

Consumer rights question. 

I have bought a rug from an online seller in the UK with a .co.uk website address. 

Is it fair that their returns information request I pay to send it to Switzerland or the US in order to return the goods and get a refund?

unforeseen

Is the seller really in the UK? 
Having a .co.uk address means nothing. 

Aylesbury_Duck

Which website is it?

smiles1980

irugs

They’re not a UK company but make a great play on the website out of ‘covering the UK market’ etc etc. 

davidmcn

smiles1980 said:

irugs

They’re not a UK company but make a great play on the website out of ‘covering the UK market’ etc etc. 

Doesn't matter, seems reasonably obvious from the website that they're not actually based in the UK, so you can't expect UK consumer rights.

"This site is run and owned by Unique USA, Inc.

Our head office is located at 104 Williamson St, Fort Mill SC 29715, United States."

DiddyDavies

smiles1980 said:

Consumer rights question. 

I have bought a rug from an online seller in the UK with a .co.uk website address. 

Is it fair that their returns information request I pay to send it to Switzerland or the US in order to return the goods and get a refund?

If they tried to hide their location or their returns policy from customers then it could be classed as unfair but all of this information is freely available on their website should you wish to read it prior to making a purchase.

Aylesbury_Duck

smiles1980 said:

irugs

They’re not a UK company but make a great play on the website out of ‘covering the UK market’ etc etc. 

There you go then.  I'm afraid you'll have to research US consumer rights to see if what they are asking is permitted.

stragglebod

DiddyDavies said:

smiles1980 said:

Consumer rights question. 

I have bought a rug from an online seller in the UK with a .co.uk website address. 

Is it fair that their returns information request I pay to send it to Switzerland or the US in order to return the goods and get a refund?

If they tried to hide their location or their returns policy from customers then it could be classed as unfair but all of this information is freely available on their website should you wish to read it prior to making a purchase.

Classified by who?

DiddyDavies

stragglebod said:

DiddyDavies said:

If they tried to hide their location or their returns policy from customers then it could be classed as unfair but all of this information is freely available on their website should you wish to read it prior to making a purchase.

Classified by who?

Possibly by whichever department in whichever applicable country deals with consumer rights.
That's why I stated that it could be unfair rather that it would be unfair.

smiles1980

Thanks everyone