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Manufacturing fault Fridge and consumer rights
We bought a Kenwood Fridge from Curry’s 30 months ago it doesn’t have any cover on it and stopped working so we asked a Fridge engineer to look at it and he said it was a manufacturing fault that couldn’t be fixed that had been there since we first bought it. ( gas has slowly leaked out over last 30 mths). I contacted…
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DPD potential lost parcel
Hello, I've sent a parcel abroad (Christmas gift) using dpd and the tracking has not updated since 3 days ago. The parcel has arrived at the destination country and apparently is “on the vehicle for delivery”. Apart from repeating the tracking info to me, I haven't had any useful help from their customer service team. I've…
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Small Claims Court( Scotland)
I gave a quote to a customer after a few weeks they accepted the quote but gave 7 conditions that I had to meet when doing the work. As some of their conditions were unworkable I said I wasn’t able to the job so withdrew the quote and said they would be best getting someone else. They are now threatening to take me to the…
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Currys / PC World returns policy on TVs, if you power the TV, no returns say staff
Went to the shop to look at a TV to see if it has the feature I want (not mentioned in specs) but they were collection only - not letting anyone past the doors due to current government restrictions. I wanted to know if the TV I wanted to look at had a feature. Was told by staff that if I ordered for collection and powered…
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Amazon price drop refund
Hi, I bought an Alexa a couple of days ago and the price dropped by half today. Anyone know if it’s possible to ask for the price difference back? I want to avoid returning if possible. Thanks!
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Valspar paint b and q return HELP please
Bought 2 tins of 2.5l mixed valspar paint at b and q from their charts natural slate (a simple grey!) bought ready for painter to do house all arranged and set up. Painter came Friday to paint and that simple grey I asked for went on brown, I was at work Friday and Saturday he was to do Friday and Saturday ready for carpet…
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London Mint Office scam????
Ok, bit of a long one: beginning of august I received 2x small parcels in the mail, addressed to me. upon opening I discovered that they were “limited edition Vera Lynn coins” in a presentation pack, both identical. Paperwork included in the parcel indicated that I had ordered them, but not paid for them and that I either…
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Small claims against me
please can someone in the know please tell me what to do when I have received a money claim from my local court by the trader i bought a car from. My boyfriend told me he had seen a car in a garage and to go and look at it. Imdid this and liked it, there was no,price on windscreen, but the year Of the car lead me to…
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Order delayed indefinitely but denied refund
I ordered a gaming shirt for my son and asked for it to be personalised with his name on. It's for his birthday at the end of the month. The original lead time on the order was 4-5 weeks. Five weeks have passed and I've not heard anything so I contacted them for an update. I have been told that the company that…
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Charged £300 due to 'system error'. How long is reasonable to wait?
Hi there, I have searched online everywhere and can't find an answer to this anywhere so hoping someone can help. I will cut a long story short as it has been quite painful dealing with Samsung. 2.5 weeks ago I was charged £300 by Samsung Electronics. I thought it was fraud so called my card and asked them to cancel the…
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Argos Faulty Laptop Bought in March
Hi, Need some advice, bought a laptop in store from Argos at the end of March and one of the keys has fallen off . My husband has lost the receipt however the transaction appears on our credit card statement. Argos customer service are claiming that although my bank statement is proof of purchase they need the receipt for…
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Harveys Furniture
Hi i placed an order with Harveys furniture in May and then they went to administration.. they promised me delivery around early November at the latest but still waiting.. still waiting for the money.. i email them but no replies ..call them no one picks up how to get back my money.. thanks...
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Parking Eye broke GDPR rules
my Message is not about the parking ticket, but that they have been negligent about GDPR. I received a completed N180, with someone else’s information on (name, address etc). I contacted this person, who advised she received a form with all my details and thought she had to complete the form and send one back to me and the…
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Taking electrical supplier to Small Claims Court
In July last year I purchased a gaming monitor from Ebuyer for £225, In september this year it went faulty, 2 months outside of warranty, Ebuyer didnt want to know.I took it to a tv engineer to see if it was a motherboard solder problem, but after just plugging it in and 10 seconds later, he informed me the screen had gone…
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Seller not refunding
Hi, I bought an item on Etsy and when it arrived it looked very different to the picture. The seller had a returns policy that allowed returns so I messaged to say I wanted to return and he provided the address. I posted the return and posted proof of delivery receipt. He told me I would receive a refund within 1-3 days…
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Online Gift Card - any right to cancel?
Good evening. This evening, I was buying online gift vouchers (Curry’s) from an online third party supplier who gives an NHS discount. Rather annoyingly, the gift card retailer auto changed to another, I stupidly didn’t notice and ended up buying a £150 voucher for Adidas. I noticed as soon as I received the Confirmation…
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Supplier fails to deliver complete matching bathroom suite
Hi there, I’m looking for a bit of advice on my rights in the following situation. I purchased a new bathroom suite and tiles in store from a bathroom company. The vanity unit and bath panel were matching. They said the bath panel an radiator were out of stock but would follow within a week. He raised 2 orders so the first…
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Timescales after complaint
I was in a big supermarket a few weeks back and wanted to use my phone to scan my loyalty card. The checkout operator took the phone off me to scan the app but dropped my phone damaging the screen. The manager didn’t know how to handle the situation so I contacted head office by phone and got a reference number with a…
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Argos
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 😡😡 I’ve placed 2 orders in the past 2 days to the sum of £500 and yet Argos have taken the money from my account twice as a apparently a ghost payment but not placed my orders, now my money is now sitting in a Argos suspense account accumulating interest while I await 2-3 days for the money to be returned.…
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Faulty white goods - retailer is demanding I get independent expert report
Hi all, I bought a washing machine from a retailer 40 months ago. For one reason and another, I've only been in the property using the washer for half that time, so let's say equivalent time used is less than 2 years. So it's outside the 30-day and 6-month windows where other rights might apply and there is no warranty. On…
