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Right to replacement or refund for faulty exercise equipment after 6 months and 2 failed repairs
I bought an elliptical trainer online in April (purchased on a credit card). It developed a fault (a noise issue) within the first week, which I promptly reported to the retailer. The machine has a two-year warranty. After some email correspondence trying to diagnose the issue, the retailer determined mid-June that an…
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Online order sent to old address
Good morning lovelies i recently messed u pay checking out too fast with M&S and had my order delivered to my previous address from around 5 years ago. Luckily, I work with someone who lives 2 doors up so he knocked for me and collected the parcels. He brought them into work last week (I’ve been at home with my daughter…
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Problem returning incorrect item to IKEA
I ordered two additional shelves for my IKEA Billy bookcases online. They sent the wrong colour. Their online return service limits items to 10cm less than the shelves, their phone helpline had a one hour wait when I last looked and I don't have a car to return them personally to their nearest store. They offer no other…
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Hairdresser refusing to pay deposit back
I paid £66 as a deposit to hairdresser for cut and colour which would have been around £130. The salon would not do the colour as I reacted to a skin test. I had haircut and paid £40. They kept the £66 original deposit towards the hair colour which was rescheduled. They cancelled due to lockdown. The appointment was…
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Missold a static caravan
I was sold a static caravan which was much older than the site owner said it was and he charged me ,£20, 000. He refuses to buy it back and I've found out because of its age I will be lucky to get £500 for an offsite buyer. What can I do about it. Thanks
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Delivered wrong address by UPS woes
Hi All , So i ordered something recently and the guy come to deliver and said oh sorry we delivered wrong address ie the address just before you by accident and said they will get it back and redeliver tomorrow. Tomorrow comes and they say they tried getting it back but other person denies recieving it so they gave me the…
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What rights do we have, regarding deliveries by Deliveroo?
I ordered a food order from the Coop using Deliveroo. They sent a email to say the order was delivered when it had not been delivered. So I looked for a number but could not find one on the site, so I used the online chat to speak to the guy. He said he contacted me by phone, and I explained that I had not received a call.…
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Tumble Dryer Not Working first Use
Hi. Recently bought a NEW Electra Tumble Dryer from AO via Amazon. Plugged in on first use and water was coming out the appliance rather than going into the condenser. Eventually got through to AO and Electra, to be told they'll send an engineer out to repair/replace, which would be 10 days time. On this info I said forget…
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LOCAL FLOORING MAN
After seeing a glowing recommendation from someone on the site called Next Door I called in a local indie flooring two-man outfit. They really instilled confidence when they visited: they actually listened carefully to me, showed me samples, and gave me a verbal quote on the spot. I was even impressed that they had the…
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Ebay, strange buyer & Hermes issue ? I need help because I do not want to end up out of pocket.
Ok so really hope that one you fab ebay and consumer rights guru's people can help as I can not afford to end up getting a claw back. So having a clear out and decided to sell an item on ebay. Bit of background Long story short not long after it went live on ebay a buyer messaged me asking strange questions. What is the…
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Wedding venue holding onto refund & possible unfair term in contract
Hi everyone I'm hoping for some advice. I was due to get married in November 2021 but due to a loss of income because of COVID, we've decided to cancel the wedding we booked and have a much more intimate event in a different venue. The contract we signed with our original venue stated that if we cancel up to a year before…
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Fridge from John Lewis 3 weeks late. Now price has dropped £200
Hi All.We ordered a fridge freezer from John Lewis 7 weeks ago with an expected "within 4 weeks" delivery - price was £1499.99. On the last day of the 4 weeks, we received an email saying the item was out of stock and would be expeteced in another 3 weeks. When I phoned up I was told to ring back after delivery for a "good…
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ASDA disputed delivery
Last Sunday, my wife and I dutifully waited in for our ASDA home delivery. Delivery time came and went, but delivery didn't. We did, however, notice one of their vans turning around in our cul-de-sacs turning circle midway through the allotted time. I telephoned, emailed, and contacted the CEO office after no response to…
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Car Garage & Wheel Change Issue
Hi all, I have a potentially legal question regarding
a car garage issue while changing our car tyre. It took my wife’s Ford Fiesta in for a routine front
tyre change prior to a M.O.T at my local garage. I was waiting inside their premises when I could hear “bang
crash wallop” I thought this doesn’t sound right so went…
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Wardrobe part delivered, opened to discover package missing - not sure of rights re return/repair
Hi, So let me outline a basic timeline of what has happened, and what I hope to be able to happen: -Ordered Wardrobe from Maison Du Monde -2 months later a package is delivered -We open the package and remove all the items, at which point we discover that there are missing parts - These parts should have been delivered in…
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AO pathetic service broken part sent
I bought few home appliance from AO.com and when fridge freezer was delivered one of the side compartment was broken and I complain straightaway and they promise to send me part within few days but it’s been nearly 3 months I’m chasing them and all they say waiting for the parts from Italy. I’m diabetic and need space to…
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Import duty from the Netherlands (to uk)
I bought an item on ebay. It was listed as being located in the Netherlands. Tracking shows it was dispatched from the Netherlands via Netherlands post. I have received a card from royal mail today telling me there is a fee (customs charge) to pay. Have I got the Brexit dates wrong or has the Netherlands left Europe…
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PayPal refund - seller is charging back fees to me?
I wonder if anybody could advise me if the following is legal: I bought some facemasks online in August and paid through PayPal. I never received them and the company never contacted me with any updates. I called them 4 times (after my initial web form wasn’t answered) and every time they said there was a delay but the…
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Hotel booking and Lockdown
I booked a one night stay in a Hotel at the beginning of the year but now due to Government Lock down I am not allowed to travel.The hotel was booked through Bookings .com and has a none cancellation clause ( Hotel was booked in March and Pre Covid). I have today checked the Hotels web site and they are still taking…
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Qualified plumber failed to diagnose and repair simple fault with kitchen tap
Hi About a couple of
weeks ago, I noticed the water pressure from the hot side of my kitchen mixer
tap wasn’t as strong as it usually is. The flow I was getting was still
useable, so I presumed it was something temporary and that it would eventually
pass. However in the last week, the water pressure from the hot side…
