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Problem returning incorrect item to IKEA

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I ordered two additional shelves for my IKEA Billy bookcases online. They sent the wrong colour. Their online return service limits items to 10cm less than the shelves, their phone helpline had a one hour wait when I last looked and I don't have a car to return them personally to their nearest store. They offer no other means of contact. I have written to them (snail mail) but I doubt they will reply, Any ideas?



Comments

  • Social media? Or wait for your letter to be responded to. 
  • I tried a tweet on 7 Nov but no response
  • If it was me, I would order two more shelves ( hopefully you will get the correct ones next time) and then either wait until IKEA respond, wait until the Covid restrictions have been lifted and then try contacting them again or depending on how you paid, try a chargeback for the incorrect goods having been supplied.
  • Thanks DD. You are probably right, re-order. Though I can't chargeback since its less than £100
  • A chargeback can be attempted for any amount. It's a "section 75" claim that requires a minimum item price of £100.
    Bear in mind that a chargeback isn't a legal right and is reliant on the card issuer's T&Cs and if successful, the shelves would then belong to IKEA so you would have to give them the option to get them back.
  • Thanks DD, I guess that might make IKEA pay attention.
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