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Sofology Ongoing complaint.
Hello! Please I could really do with some assistance with an ongoing complaint I have raised with sofology. I have fired them emails and had a few phone calls from their 'dedicated' teams. even CC'd the CEO to highlight this complaint. Long story short (so I dont end up writing War and Peace).. we are currently 18 weeks…
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Perils of e-commerce shopping
I recently ordered 2 of the same items from a Facebook advert. Payment was by PayPal. I received notification of shipment via DHL but my heart sank when I saw country of origin was China. DHL tracking kept me updated but when I checked yesterday the tracking website showed the delivery as complete, however the delivery…
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Couch on interest free - can I cancel
My son has ordered a new couch from DFS on interest free credit, he hasent taken delivery of it yet. He has just found out he may be getting made redundant and phoned to cancel the order. He was told if he cancels he has to pay £500 (the couch is £2500) Is this correct even when he hasn’t taken delivery yet ?
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New faulty car parts supplied, who pays for refit labour?
This issue has been raised a few times online, but I'm not totally convinced the bottom has been reached. So the scenario is: new car parts have been purchased from a parts seller by the consumer and handed to a mechanic to fit. The part couldn't reasonably be expected to be tested beforehand and appear new, as sold. No…
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I want to return an item but the seller hasn't sent me the return address details
Hi All, I was hoping for some advice on what to do with a online purchase I want to return. Last month I purchased a shower set for £654 from an online store 'plumb nation', the day the item got delivered I wanted to return it as I had found out that this particular shower set I bought was a discontinued product from the…
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Colleague discount - “You must not buy goods for resale”
I used to work for a company (around 2 years ago) and using the colleague discount I bought a tablet for personal use. It never even crossed my mind to sell the product but 2 years (I did not purchase it to sell it on) on circumstances have changed. Lots of people buy iPhones and then a few years later sell it on to put…
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Google Home Smart speaker won't play YouTube audio anymore. John Lewis refused to help.
Less than a year ago I bought a Google Home Smart Speaker and a Google Chromecast device from John Lewis. Many months ago I realised that YouTube audio (not YouTube music) cannot be casted anymore. Google stopped supporting this feature and only made it available to their products with display. I contacted John Lewis for a…
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UPS Charging Import VAT on goods valued under 10 USD
I have a shipment that has recently come from outside the EU with a declared value of 10 USD. UPS are asking for import VAT and duties before they will release the shipment. Their break down is as follows: Import VAT 11.45 Duties: 1.31 Brokerage Charges: 11.50 Total: 24.26 When I've challenged them that there is no import…
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Used Car - Tyre Pressure Valve Fault - Am I Covered?
What did you buy? Used Car.When did you buy it? October 2019.Where from? Local reputable dealership.How did you pay? IIRC it was in full on my debit card (retrospectively should have maybe used the CC...)What went wrong/What are the vendors telling you? The Tyre Pressure Monitoring System (TPMS) light has been coming on…
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Sofology - Fit for purpose?
I purchased a leather settee and chair from Sofology in August. 6 weeks later we noticed that the leather was discoloured and flaking in the seat area. We reported this, they sent a technician out who said it wasn’t a product issue and that it was potentially caused by us sitting in jeans. I have spoke to customer services…
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Car has developed fault, what are my rights?
I bought a used car from a independent dealer (Ltd) company, but yesterday, exactly a month later it developed a fault which made the car undrivable. He had put a months warranty on it. I have sent the car back to the seller to look at, he said if he can fix it he will, but wouldn't answer what would be done if it was a…
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11 months to get refund from Trespass: should I pursue further
Hello MSE People, My first posting here but been a follower of MSE for some time. The following has taken place over a pair of shoes bought from Trespass: Oct 2019: Bought shoes for £34.99 from the outlet village branch in Street Dec 2019: returned to Bristol store because they were already falling apart after only normal…
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No right to cancel internet order
I placed an order with Waggytailsshop.com. I realised the item wasn't suitable. The dog harness had a velcro fastening not suitable for a strong dog and not clear from the description. I contacted them the same afternoon and asked to cancel and told there is no right to cancel an order. I checked their ts and cs and they…
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Care UK refund
I've recently received a letter from my late dad's care home - Care UK - saying I am entitled to a refund. Apparently this is as a result of a lengthy Court case taken against care homes by the CMA (Competition and Markets Authority) over unfair business practices. The case is still continuing but part of it relates to…
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Amazon refusing to refund for wrong item delivered that I returned.
Hi, I was sent earphones instead of mobile phone i ordered(£229.00) agent asked me to send photos which I did then to return. This was over a month ago. Since a week ago I've been trying to get refund via live chat but they refuse to refund me and keep asking me to return right item which I never received. Have contacted…
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Eharmony
Hi, I have recently signed up to eharmony dating site but cancelled my subscription within the 14 day cooling off period. In fact I cancelled the same day. The fee for initially signing up was approx £14 so i expected to lose this fee, however they have withdrawn £50 from my account quoting a value compensation fee for the…
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Gambling Applepay Withdraw Funds
Hi I was gambling using Coral using applepay as it was a source for debiting into my account when it prompted you to put money in your account. I placed a few deposits into my account this way and when I broke even I tried to withdraw back to my applepay account and it wouldn’t let me. I went on live chat and was told that…
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Faulty sofa
I received a corner sofa in June of this year and within 2 months the corner seat had started dipping. The dip is getting worse and is now uncomfortable to sit on! I contacted furniture instore who asked me to send photographic evidence which I did and have waited months for a reply. Finally got a reply saying that the…
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Online retail shop requesting bank statements, utility bill, driving license, passport
Good morning all I tried to purchase an electronic item at BT Shop, paid for the item with my credit card that I have been using for over 30years. A day after my paid order, I received an email from BT Shop requesting me to email my bank statements, utility bill, driving license and passport to them????!!! Which came as a…
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Mattress fit for purpose
This discussion was created from comments split from: Amending Holiday.
